[REsolved] 1xBit.com suspended account without a reason - No replies - 4.3 BTC

[1xBit.com]

No update by 1xbit.com today?

Obviously handling this case has no priority for 1xbit.

Almost 3 weeks gone and no solution.

h4ns, this case is highly priority.

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[h4ns]

No update by 1xbit.com today?

Obviously handling this case has no priority for 1xbit.

Almost 3 weeks gone and no solution.

h4ns, this case is highly priority.

No more time to waste. Just walk the talk.

[h4ns]

Now exactly 3 weeks gone and not a single step closer to a solution.

This is what 1xbit.com understands by high priority investigation.

[h4ns]

@1xbit.com: After already receiving an "F" rating in the bookie thread you now have been added to the SCAM list by user minifrij:

https://bitcointalk.org/index.php?topic=1326821.0

[1xBit.com]

No update by 1xbit.com today?

Obviously handling this case has no priority for 1xbit.

Almost 3 weeks gone and no solution.

h4ns, i need to apologize again for this delay but we still have no complete decision for your issue and the issue nearby. I will reply as soon as i'll have it.

[h4ns]

h4ns, i need to apologize again for this delay but we still have no complete decision for your issue and the issue nearby. I will reply as soon as i'll have it.

Okay, I just don't get the point why investigating on a case that is so simple that it would take an hour to make a decision takes more than 3 weeks for 1xbit. I didn't play much, registered on December 20, placed 20-30 bets and everything was alright until the match Tus Koblenz-Turanspor. I explained why I made those bets (-> big value spot).

More and more people in the 1xbit.com thread are curious about the result of this case. They already consider to stop betting at your site until this case is solved.

Its better for regular players and new players to wait till the issue is solved before making more deposits and bets. Its been 3weeks but still not solved yet, in fact it is only less than 5btc which should not be a big deal for a sportsbook that has great paying signature campaign. Hope this will be solved soon as they have already said "high priority"

[1xBit.com]

I didn't play much, registered on December 20, placed 20-30 bets and everything was alright until the match Tus Koblenz-Turanspor.

h4ns, I have an update.

***

Sorry for the delay in our response. It took time to investigate this issue in details.
Unfortunately we are forced to cancel the bets on TuS Koblenz – Turanspor Mannheim match.
All your bets on this specific event were refunded. Your account and funds are unblocked for withdrawal.
We apologize for inconvenience.

***

This is the official position. Yes, this match is the reason. Bets on this match were refunded all the others were unblocked. I can't do more, sorry.

[h4ns]

Not the perfect solution but at least you unlocked my account and gave me my funds back.

I deleted my negative trust rating and told the relevant users to take you down from SCAM list.

What stays in mind is: In total you voided winnings of 8 BTC (-> Zenit St. Petersburg - Sohar).

So in the end I had no profit at 1xbit. Good deal for you.

[shorena]

I didn't play much, registered on December 20, placed 20-30 bets and everything was alright until the match Tus Koblenz-Turanspor.

h4ns, I have an update.

***

Sorry for the delay in our response. It took time to investigate this issue in details.
Unfortunately we are forced to cancel the bets on TuS Koblenz – Turanspor Mannheim match.
All your bets on this specific event were refunded. Your account and funds are unblocked for withdrawal.
We apologize for inconvenience.

***

This is the official position. Yes, this match is the reason. Bets on this match were refunded all the others were unblocked. I can't do more, sorry.

To me this sounds like you made a mistake on the odds and now the players have to take the fall.

[SaShiRaJaVu]

I didn't play much, registered on December 20, placed 20-30 bets and everything was alright until the match Tus Koblenz-Turanspor.

h4ns, I have an update.

***

Sorry for the delay in our response. It took time to investigate this issue in details.
Unfortunately we are forced to cancel the bets on TuS Koblenz – Turanspor Mannheim match.
All your bets on this specific event were refunded. Your account and funds are unblocked for withdrawal.
We apologize for inconvenience.

***

This is the official position. Yes, this match is the reason. Bets on this match were refunded all the others were unblocked. I can't do more, sorry.

This is an unfortunate decision ,what if the match results were the other way round,what if he lost that bet with an upset will you come up with the same decision,if you mess up something,you have to take the responsibility and make sure it never happens again rather than canceling the bet and closing the issue like this.

[markj113]

1xBit.com deserves every bit of negative feedback left.

Sounds like they dont like the odds they offered and now after fucking the OP around for 3 weeks they decide not to pay out.

Investigation summary:

After 3 weeks looking for dirt on you as an excuse not to pay we cant find anything but we have decided just not to pay you anyway because we dont want to.


Only an idiot would use this service again.

[AdolfinWolf]

I didn't play much, registered on December 20, placed 20-30 bets and everything was alright until the match Tus Koblenz-Turanspor.

h4ns, I have an update.

***

Sorry for the delay in our response. It took time to investigate this issue in details.
Unfortunately we are forced to cancel the bets on TuS Koblenz – Turanspor Mannheim match.
All your bets on this specific event were refunded. Your account and funds are unblocked for withdrawal.
We apologize for inconvenience.

***

This is the official position. Yes, this match is the reason. Bets on this match were refunded all the others were unblocked. I can't do more, sorry.

You can't do more? You owe him 4.3 Bitcoin, that is what he won, doesn't matter if it was a mistake or not, you promised that to him. You have to pay up.
It would be horrific and really bad for the community if a site like this could get away with this kind of bullcrap.

It's literally one of your biggest points;

[1xbit.com is the online sportsbook and casino for the players who likes high odds and lots of wagering options including live betting. The site runs smoothly and is designed to highlight its sportsbook offering.

Now there is a player who won alot with high odds against him, and you decide not to pay him? What are you expecting? If this users would've not posted this you would've not even responded to it. Sad that it took you guys 3 weeks to give this as a response.

[Bee Cho Chen]

@h4ns I'm glad you were able to at least get your original $$ back. I think it was settled in a fair manner if the odds were really that out of wack (even odds for a team that had a 99% chance to win or whatever). However, your wager should have been voided and refunded that day and your account not blocked instead of 3 weeks with a blocked account. That is pretty messed up...

Was the website fine up until that point? Did you ever get successful withdrawals from them?

[h4ns]

Was the website fine up until that point? Did you ever get successful withdrawals from them?

Yes I made one withdrawal right at the beginning before I placed a bet just to test it out and it worked fine.

I had an issue before where I placed some bets on "Zenit St. Petersburg - Sohar Club" and won around 5 BTC (e.g. a bet with an 135.00 odd). 1xbit voided all the bets because the match was played 2x40 mins instead of 2x45 mins. Actually I had a disadvantage and the bookie had the advantage because the bets I placed were on handicaps, over goals, team goals and so on.

That'd been another 5 BTC + 3 BTC from the other match, so in total they voided winnings of around 8 BTC.

[no1dead]

1xBit.com deserves every bit of negative feedback left.

Sounds like they dont like the odds they offered and now after fucking the OP around for 3 weeks they decide not to pay out.

Investigation summary:

After 3 weeks looking for dirt on you as an excuse not to pay we cant find anything but we have decided just not to pay you anyway because we dont want to.


Only an idiot would use this service again.

You are right, if you default members do not give him red, I think they won't pay to OP, they deliberately scam people, also there is one more scam accusation: https://bitcointalk.org/index.php?topic=1780490.0

And fiat bookie 1xbet is scam site as well.

[panjul07]

I didn't play much, registered on December 20, placed 20-30 bets and everything was alright until the match Tus Koblenz-Turanspor.

h4ns, I have an update.

***

Sorry for the delay in our response. It took time to investigate this issue in details.
Unfortunately we are forced to cancel the bets on TuS Koblenz – Turanspor Mannheim match.
All your bets on this specific event were refunded. Your account and funds are unblocked for withdrawal.
We apologize for inconvenience.

***

This is the official position. Yes, this match is the reason. Bets on this match were refunded all the others were unblocked. I can't do more, sorry.

This is an unfortunate decision ,what if the match results were the other way round,what if he lost that bet with an upset will you come up with the same decision,if you mess up something,you have to take the responsibility and make sure it never happens again rather than canceling the bet and closing the issue like this.

Exactly the same question I want to ask. I think it will be different if h4ns lost the bets, and they will not really care about it because they did not need to pay something for their own fault.
They should double check on any odds they are offering to players to avoid this issue. If they found something wrong with the odds then they can reject the bets placed by players then remove/revise the odds.

[1xBit.com]

Not the perfect solution but at least you unlocked my account and gave me my funds back.

I deleted my negative trust rating and told the relevant users to take you down from SCAM list.

What stays in mind is: In total you voided winnings of 8 BTC (-> Zenit St. Petersburg - Sohar).

So in the end I had no profit at 1xbit. Good deal for you.

h4ns, not the perfect at all, i'm agree. But it's the best i can do at the moment, sorry. It's just not in my capacity.
I can say we are working on better solutions for disputable issues. And such cases are rare.

[epitome]

Was the website fine up until that point? Did you ever get successful withdrawals from them?

Yes I made one withdrawal right at the beginning before I placed a bet just to test it out and it worked fine.

I had an issue before where I placed some bets on "Zenit St. Petersburg - Sohar Club" and won around 5 BTC (e.g. a bet with an 135.00 odd). 1xbit voided all the bets because the match was played 2x40 mins instead of 2x45 mins. Actually I had a disadvantage and the bookie had the advantage because the bets I placed were on handicaps, over goals, team goals and so on.

That'd been another 5 BTC + 3 BTC from the other match, so in total they voided winnings of around 8 BTC.

Voiding 8 BTC of winnings by stupid claims by the bookie is just unacceptable ,first they messed up their odds and starts holding peoples account for 3 weeks and come up with an answer that they are voiding the bets  the funny thing is they voided a match that played for 40 minutes instead of 45 minutes and the user was wagging handicap bets,if the players lost their bet what would be the decision by the bookie,how much money have you refunded for the entire match including losses.

[keyscore44]

Not the perfect solution but at least you unlocked my account and gave me my funds back.

I deleted my negative trust rating and told the relevant users to take you down from SCAM list.

What stays in mind is: In total you voided winnings of 8 BTC (-> Zenit St. Petersburg - Sohar).

So in the end I had no profit at 1xbit. Good deal for you.

h4ns, not the perfect at all, i'm agree. But it's the best i can do at the moment, sorry. It's just not in my capacity.
I can say we are working on better solutions for disputable issues. And such cases are rare.

Good, that this situation has been resolved, h4ns confirmed that, so case can be considered as closed. Account has been unlocked, but it seems, that the problem has not gone.
I think that everyone is interested in what was the reason for the blockade. Who made the mistake?
Players should know about such things in order to avoid similar situations in the future.

[Continuous]

This can never go by as a non-scam.

Even though they have "solved" the issue (which they actually haven't - voiding 8 BTC of winnings) members need to be warned of them and reputation should not be taken down.

It's funny how they voided your 8 BTC winnings because they felt like they made a mistake on their odds.

I'm going to sign up on 1xBit and from now on everytime I go on to lose a bet I'll send their support an e-mail explaining how I feel like the odds were misplaced and those funds need to be returned.

Classic act. You should close.