Almost 4 days now and didn't receive my code yet, seems like he didn't became faster, something I really hoped for.
Like Gweedo mentioned, make it clearly visible how long someone should expect to wait, something like:
in stock (delivery <24h) -> sending the code could be done automatically
not in stock (delivery 1-3 days)
If it's not in stock, it's pretty easy to buy these codes instantly for less, so 3 days seems enough to get them. But I guess if it's clearly mentioned it could take up to 5 days, people won't complain either.
But get rid of this:
Most games are delivered within 1 hour, but please allow up to 24 hours for delivery.
If I didn't read this topic first, I would have assumed to get my game within an hour, or if I have really bad luck it could take 24h max.
Not 4 days waiting and still nothing.
And get rid of this in your mail:
If you have any questions, reply to this email!
Or even better, keep it there and actually answer those questions.
I don't want to be that irritating complaining customer, but I really think that you should do something about this. Most people will just use their creditcard, buy the game (cheaper if they look around) and get the game instantly. Instead of buying it from steambits, where it takes days and you don't get any customer support.
