Hello
Teddybears.
I wish I would hear back from the people that fix the issues because I'm still waiting on at least two to get fixed. One of them is another issue where the player wins but doesn't get paid for it. This game is still enabled as well so be careful what you decide to play because you might be knowing getting ripped off (the casino knows about the issue but won't update me on it, won't fix it and so t disable it so players still lose).
As I told you via Private Message, we have a small team right now, so this kind of issues sometimes takes more time to be solved.
The problems you reported were about Crime Night:
1) The problem with the game when you play on mobile is not that big and doesn't affect the user in any negative way, that problem will be solved when we optimize the game for mobile, or sooner if it's possible. If you think this really affects the player, please provide some kind of proof.
2) The other thing is not a problem, the game is supposed to work in that way. When you get 2 lines in the same game, just the biggest one is paid, and if the 2 lines are the same just one of them is paid. That will be clearly stated in the game the next few days (possibly from tomorrow), we apologize for that if it wasn't clear before.
So, there is no need to disable the game as it's working perfectly and nobody is losing money there. We disabled Space Invasion because there was a problem there affecting the users, and it was already solved and the necessary refunds will be made, as I stated in the post above yours.
Please, if you are not totally sure about this kind of things, at least don't say that we are scamming people with the game, as we definitely are not, just tell me about the problem and I will quickly check if you are right or you are not.
The lack of communication and updates on issues is concerning. The lack of willingness to reward players for reporting bugs is also concerning. You don't care enough to reward a player that finds an issue on something that you created and somehow missed finding it before bringing the games to the public.
There is absolutely no lack of communication from the support team, most of the issues are solved by our live support team very quickly, just some cases like yours sometimes take more time, as they require the programmers to look into the problem and fix it, and we don't have a big team right now (we should be able to increase our team in the following months).
The support team always reply nicely to you and has been doing it 2-3 times per day for weeks now.
We always try to reward players in any possible way, and we have rewarded you too a couple of times. We care about the bug reports and we really appreciate them and try to compensate them, but right now we can't offer huge rewards for that, so I'm really sorry if you are not happy with the rewards, but you can be sure we totally appreciate them. We are still a small casino but we are working really hard to grow, and when we are able to offer bigger rewards, we will.
Let me know if they decide to give me another bounty for any of the other bugs because they certainly down email me and half the time live support just says the programmers don't give any updates at all. It's frustrating and I think toe site is cool and fun to play on.
We have rewarded you already, and you are now basically demanding rewards constantly for any minor thing you find.
Don't get me wrong, we appreciate your help a lot, as we appreciate the help of any other user, for every single thing found, and as I already said, we always try to compensate everything. But we have received tons of your demands now, through our live support team and through this forum (in this topic and via Private Messages), it's already going too far and it's actually slowing down our progress needlessly. We are always fair with our players, and you can see that because there is no other unhappy player in this topic, every single problem is solved as soon as possible.
We are glad that you enjoy our games, as we have worked very hard on them to be unique and enjoyed by everybody, so this kind of responses are really unnecessary.
Best regards.
