BIT.AC - has BIT.AC filed for bankrupcy?

[genep]

I've been blocked from my BIT.AC account for 5 days. Numerous emails with NO response. Their Twitter site seems to be abandoned --  Tweets seem to vanish, nobody replies.
The ONLY alternative is for me is to write to their London street address -- ASSUMING it is valid.

"BitBase Limited,  71-75 Shelton street,  Covent Garden,  WC2H 9JQ,  London, UK"

Anybody know what's going on?
Has anyone ever got a reply from their Customer Service?
Are they still in business?

[OmegaStarScream]

The only thing they are paying is probably the hosting, but there still a bankruptcy chance because their affiliate program is simply too high to make them profit from it. A lot of people are facing this issue If you take a look at the announcement thread too: https://bitcointalk.org/index.php?topic=1451453.220

[genep]

day 6 -- all sorts of emails and No response:  NOTHING --
BIT.AC has NOOooooo  Customer Service. Their Twitter account is a dead-end.
I think computers are running the company which -- without customer service -- must be a Criminal Organization.

HAS ANYONE ACCESS to their BIT.AC account since May 28 2017?   

[ethereumhunter]

day 6 -- all sorts of emails and No response:  NOTHING --
BIT.AC has NOOooooo  Customer Service. Their Twitter account is a dead-end.
I think computers are running the company which -- without customer service -- must be a Criminal Organization.

HAS ANYONE ACCESS to their BIT.AC account since May 28 2017?   

did you trying to contact the developer or at least the support system of bit.ac? because i can login into my account in my android phone and now i can see that in my account is work properly. i don't know about you and what is happen to you and for me, i have no problem to login into my account.

[Joshhart12345]

Hi, I haven't had any issues with logging in and have also had a couple of responses from customer support. However I tried to send some eth from my bit.ac wallet to my ledger wallet this time yesterday but it's still pending. Customer support have just said sometimes the eth network takes a while to pick the transaction up - could this be the case? I have tried sending a small amount of DASH to another wallet to see if that works and that got confirmed in about 10 minutes.

Can anyone help out? I'm stressing out a bit!

[genep]

day 6 -- all sorts of emails and No response:  NOTHING --
BIT.AC has NOOooooo  Customer Service. Their Twitter account is a dead-end.
I think computers are running the company which -- without customer service -- must be a Criminal Organization.

HAS ANYONE ACCESS to their BIT.AC account since May 28 2017?  

did you trying to contact the developer or at least the support system of bit.ac? because i can login into my account in my android phone and now i can see that in my account is work properly. i don't know about you and what is happen to you and for me, i have no problem to login into my account.

My BIT.AC wallets are empty - they were emptied within minutes after I deposited the coins into them --and they bypassed their so-called 2FA security Code System  to do it.
Check for yourself:
ETH
https://etherscan.io/address/0x5527b5e52d8aaaaf4bee4013f8267dbbc12a2dbf
BTC
https://blockchain.info/address/1Ep5ExFj2tZCwME24hcPFrrvRqoo49FPEy

The same thing happened to me at Coinbase: within minutes after a deposit was finalized -- it vanished: without me being notified.
So it seems that most, if not all, of these "Exchanges" have a built-in back-doors so Insiders can bypass all their security features and rob Wallets without notifying their victims.

as for your/their "Support System" -- if BIT.AC Customer Service does NOT reply to emails then they have no Support System. As for the "developers": they built the 2FA-CODE security system that allows them/insiders to bypass it.

And yes -- my BIT.AC account also seemed to work perfectly: Until I tried to remove my coins.
I suggest U check the Blockchain to verify all your wallets' contents.    
 

[Joshhart12345]

You're right, same thing happened to me. Literally minutes after I deposited coins they then get sent to someone elses wallet - but for some reason by balance still displays in the wallet even though i have no coins? Is this definitely a scam?

[Joshhart12345]

it looks like my eth has gone to the same address as you've listed. My first deposiot was over a month ago - i can't believe i didn't notice this before. Apologies if i'm sounding stupid - but they don't transfer our funds to a different wallet for any reason do they? I'm just asking because if they took my money 6 weeks ago then surely other people would of realised before now? Again, apologies if this has already been bought up in the past about bit.ac, however when doing a quick search i couldnt find anything.

Also i have the same issue with my fct address i.e i deposited money and got sent elsewhere after several minutes - however when i just tried to withdraw fct now i had no issues even though according to the blockchain there shouldn't be anything in there?

[genep]

You're right, same thing happened to me. Literally minutes after I deposited coins they then get sent to someone elses wallet - but for some reason by balance still displays in the wallet even though i have no coins? Is this definitely a scam?

Its NOT a "scam" it is an INSIDE JOB -- its all built into the software that runs Digital-money-- how more OBVIOUS does it have to get:its not scammers but Insiders that are robbing the wallets -- it has been well established that ALL these Exchanges use the Coins their customers hold to Trade, ie buy and sell to manipulate prices for profit. U THink that your wallet at BIT.AC or Coinbase is yours ? -- no its theirs, they can do with it what they want  and completely get away with it by blaming hackers. Everything will look good until U want to take your Coins out -- only then does reality strike.
 - but don't worry, its only money, not Fiat Money but "Fraud-Money." Yes Helllloooooo   Digital-money was invented by Big Brother to improve the imperfect FRAUD of the banking system's current Fiat Money.

welcome to the real reality of Big Brother.

[Joshhart12345]

You could well be right but we don't know for sure yet, i think bankruptcy is a possibility. Only my eth is effected - i can withdraw all other coins. And when i look at the block explorer websites all my other wallets show 0 balance before I send the coins so they are obviously being sent from another wallet?

The eth address you mentioned is still receiving money but hasn't sent any money for 2 days now - looking through their history of transactions this has happened several times in the past. It's just the lack of communication that is making me suspicious. The updated business address is registered on the gov.uk website along with other information (it's different to the address listed on the bit.ac website) it's actually only 15 minutes from my work but not sure if it's worth going down?!

[Qartada]

You're right, same thing happened to me. Literally minutes after I deposited coins they then get sent to someone elses wallet - but for some reason by balance still displays in the wallet even though i have no coins? Is this definitely a scam?

Its NOT a "scam" it is an INSIDE JOB -- its all built into the software that runs Digital-money

Have you gone insane or something?  Bitcoin's code is open-source and you'll find thousands of people with real backgrounds in IT who will tell you that this is a lie.  It could have been an inside job from BIT.AC but not from Bitcoin as a whole.

BIT.AC is completely unrelated to "the software that runs Digital-money" - you weren't running the software that runs digital money.  An example of software that runs Bitcoin would be Bitcoin Core, and a huge variety of other things.  When you put your money into an online wallet like BIT.AC, you do not own the coins.  They do and they are spending them for you.

Don't try and make the entire Bitcoin system seem bad when it's not.  If you have evidence that these guys were scammers (to be honest it's quite likely), then help to expose them and try to start legal action.  If not, you'll have no choice but to bite your tongue and move to a software wallet, paper wallet or hardware wallet.

- but don't worry, its only money, not Fiat Money but "Fraud-Money." Yes Helllloooooo   Digital-money was invented by Big Brother to improve the imperfect FRAUD of the banking system's current Fiat Money.

Bitcoin is against everything that bankers would want from a currency.  It:

-Gives full control to its users, if they take responsibility by holding their Bitcoin in their own wallets
-Has a limited supply which prevents abuse
-Is moderately hard to trace to an individual
-Is moderately hard to take over and control

There's no relation to banks at all.  You could compare exchanges and online wallets to banks, but not Bitcoin as a whole.

[bayu33]

I cannot login, Security Pin Code not generated. emailed support but no reply. I read some accounts are at least working now. Hopefully the developer will resolve this issue soon. If not at least let us know what? the problem.

[wintergreen]

I checked my ETH address and it was emptied.  So I guess you can say goodbye to your coins.

[stomachgrowls]

The only thing they are paying is probably the hosting, but there still a bankruptcy chance because their affiliate program is simply too high to make them profit from it. A lot of people are facing this issue If you take a look at the announcement thread too: https://bitcointalk.org/index.php?topic=1451453.220

Thanks for the link and now ive been informed on the current situation of BIT.AC and i was little bit surprised that they do have this such terrible situation which most of users lost or cant access their accounts and lost token/bitcoins/alts. This is already a serious thing since they are abandoning everything. Users should file a complaint but i think its somehow impossible to trace where those funds go.

[bitac]

We apologize for a delay in communication.

First of all, I would like to reassure that BIT.AC will never ever try to access your funds. Did you use two-factor authentication connected to Google Authenticator or Authy App for your BIT.AC account? There are a lots of cases of stolen funds caused by complete ignorance of security measures by customers. Unfortunately, we can do little about it.

For those who are still experiencing any issues with your BIT.AC, please don't hesitate to PM me your account ID and problem description so I will be able to investigate further.

Thank you.

[carlfebz2]

^^ its good that bitac management is already making some words on these countless issues against on the site. If the said thing was true then its really a serious inside job. Im little bit curious on how does 2fa identification have been bypassed? Knowing that most of us do have our own email and its not really conincident that most users would have the same issue. Please do clarify on whats happening on those lost funds.

[bitac]

Guys! Everyone who experienced the same or similar "2FA to E-mail" issues with BIT.AC please contact me via PM. We will be able to quickly resolve your problems. Just one person (Lonkaster) contacted me so far and the problem was fixed in a matter of minutes

Unfortunately, there is still ongoing ddos attack (application level) taking place to our services. We are in process of moving our E-mail subsystem to Amazon AWS/SES platform, this may take a few more hours to finish.

Meanwhile, I am asking you guys to contact me directly via PM so we could be able to investigate each and every case and address the problems in a quick manner.

Still trying to contact the topic starter. genep, kindly ask you to get in touch with me at your earliest convenience.

Again, we apologize. We are working hard to solve the DDoS issues.


By the way BIT.AC is going to get a complete new look in a few days.

[Lonkaster]

Yeah, thats true, administrator of bit.ac helped me with removing 2fa which was broken because of ddos, i got access to my account, so issue was solved!

[Cristi3]

Is BIT.AC ever come back again?...... Was I so stupid to loose my coins because I was just to slow to move them offline???

[TunerDude007]

This once again is a painfull lesson to all. If you use a wallet where they have control of your keys......this is what can and will happen. Freewallet is another example of a very popular wallet where thay have your keys. Its as simple as this, if a wallet ask you for your email address in order to login then they have your keys.