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Author Topic: C-CEX.COM .. S C A M = T H E F T = M I S A P P R O P R I A T I O N of Deposits  (Read 2813 times)
AmoreJaz
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June 13, 2017, 02:55:09 PM
 #1

a few months back i was mining ETH with some ricady old gpu and would send it to C-Cex to exchange it out.... everything was imposed on the mining pool in automatic until one day i found my deposit never got there!  come to find out they changed their policy without sending even an email and voided my deposit! "Void means they took it and slapped me in the face with it! here is the discussion...
the reason i am posting this is now their deposit is down to 0.1 ETH but they still never accredited that transaction /deposit to my account!
And the ticket is still open!

anyway ... i warn everyone to  not use their C-Cex exchange because this is how they ..............



amorejaz 2016-10-31 04:01:25

hello, i did not notice the minimum amount for ETH was raised and i sent
29 Oct, 14:36 0.57664579 ETH
trxid 0x40fd1fc00bd2758a49df38e84ea7f6c27e8ce4dbbdb011952c602d28bca6d74d
to my address here on this exchange 0xa9c87c1c9fd17434a6f33257ccd2332caeb42229

how do i recover this and what will happen?

thank you very much in advance

C-CEX support 2016-10-31 22:00:20

Hello!

Minimum deposit is 1 ETH. We have it written under your address that "Min. deposit is 1 ETH". This limitation connected to design of ETH transactions and how we have to process them to post to your balance. We can have ETH deposits with no commission only because of this limitation. All deposits below 1 ETH are spent into resending commission and can't be credited to balance.
Have a good day! Let us know if there is anything else we can help you with.

Thanks!

amorejaz 2016-10-31 23:28:11

while previously the minimum was 0.4 ETH and having already inserted the address into the miner for payment last month or so obviously if i did not have funds in the exchange i would not be here to randomly check if by chance your company would change the minimum balance requirements on deposits! so the 0.57664579 ETH
is lost and you will not offer any solution other then you taking it and doing whatever?

amorejaz 2016-10-31 23:39:09

Date Amount Transaction
29 Oct, 14:36 0.57664579 0x40fd1fc00bd2758a49df38e84ea7f6c27e8ce4dbbdb011952c602d28bca6d74d
09 Oct, 10:24 0.97513847 0xe1c2b80ea208d4a3f366c9bac830dce2b1951633f1ee96b34dd34f55f8d10ff7
03 Oct, 01:24 0.50597275 0x41c061f8c559a68ca559974aaef21a3a2c4ff1f94b312cc15a29780ad0add1ae
30 Sep, 03:00 0.41731730 0x8084302d34f8f63b05f39e69dc2ddfda939781c4b92e77918cda6b9a05ecaa58
27 Sep, 05:02 0.48309005 0x780956e1294c4f2bf15164c0a0f7058c9f94613bd313cf0ba0faf6aa1d0b6e03
24 Sep, 13:02 0.76974049 0xcf128b6a60bfeae66fa71b66800e8381b7ba937db42e04ecaab09a4a5040c587
20 Sep, 08:04 0.80987867 0xbdf0a384065765ae85d6c1993b9d93e37e97c61bcd3037a9753bb5feb204e5e7
14 Sep, 03:06 0.43031202 0xc416e0a63ae82f2a4576d5ddaee2c6d82a6c00d232d00bf9290430a14fb6dbfe


if you change policy without advising people this is the issue you rise! in the last few months i have deposited less then 1.0 each time and as you minimum was of 0.4 i respected it and sent this but if you changed the policy and i sent again without your advising of it then i would obviously not go to look simply thinking you might change it. i dont feel that appropiating of 0.57664579 ETH for whatever reason you use it for is unfair!

C-CEX support 2017-01-21 19:38:36

Hello!

Apologies. We had unexpected issues with wallet server at the moment of support was out. Now it's fixed and fine - all deposits and withdrawals are served good. Sorry for inconvenience.

Have a good day!



They never  Accredited this to my account!

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AmoreJaz
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June 14, 2017, 07:56:04 AM
 #2

a few months back i was mining ETH with some ricady old gpu and would send it to C-Cex to exchange it out.... everything was imposed on the mining pool in automatic until one day i found my deposit never got there!  come to find out they changed their policy without sending even an email and voided my deposit! "Void means they took it and slapped me in the face with it! here is the discussion...
the reason i am posting this is now their deposit is down to 0.1 ETH but they still never accredited that transaction /deposit to my account!
And the ticket is still open!

anyway ... i warn everyone to  not use their C-Cex exchange because this is how they ..............



amorejaz 2016-10-31 04:01:25

hello, i did not notice the minimum amount for ETH was raised and i sent
29 Oct, 14:36 0.57664579 ETH
trxid 0x40fd1fc00bd2758a49df38e84ea7f6c27e8ce4dbbdb011952c602d28bca6d74d
to my address here on this exchange 0xa9c87c1c9fd17434a6f33257ccd2332caeb42229

how do i recover this and what will happen?

thank you very much in advance

C-CEX support 2016-10-31 22:00:20

Hello!

Minimum deposit is 1 ETH. We have it written under your address that "Min. deposit is 1 ETH". This limitation connected to design of ETH transactions and how we have to process them to post to your balance. We can have ETH deposits with no commission only because of this limitation. All deposits below 1 ETH are spent into resending commission and can't be credited to balance.
Have a good day! Let us know if there is anything else we can help you with.

Thanks!

amorejaz 2016-10-31 23:28:11

while previously the minimum was 0.4 ETH and having already inserted the address into the miner for payment last month or so obviously if i did not have funds in the exchange i would not be here to randomly check if by chance your company would change the minimum balance requirements on deposits! so the 0.57664579 ETH
is lost and you will not offer any solution other then you taking it and doing whatever?

amorejaz 2016-10-31 23:39:09

Date Amount Transaction
29 Oct, 14:36 0.57664579 0x40fd1fc00bd2758a49df38e84ea7f6c27e8ce4dbbdb011952c602d28bca6d74d
09 Oct, 10:24 0.97513847 0xe1c2b80ea208d4a3f366c9bac830dce2b1951633f1ee96b34dd34f55f8d10ff7
03 Oct, 01:24 0.50597275 0x41c061f8c559a68ca559974aaef21a3a2c4ff1f94b312cc15a29780ad0add1ae
30 Sep, 03:00 0.41731730 0x8084302d34f8f63b05f39e69dc2ddfda939781c4b92e77918cda6b9a05ecaa58
27 Sep, 05:02 0.48309005 0x780956e1294c4f2bf15164c0a0f7058c9f94613bd313cf0ba0faf6aa1d0b6e03
24 Sep, 13:02 0.76974049 0xcf128b6a60bfeae66fa71b66800e8381b7ba937db42e04ecaab09a4a5040c587
20 Sep, 08:04 0.80987867 0xbdf0a384065765ae85d6c1993b9d93e37e97c61bcd3037a9753bb5feb204e5e7
14 Sep, 03:06 0.43031202 0xc416e0a63ae82f2a4576d5ddaee2c6d82a6c00d232d00bf9290430a14fb6dbfe


if you change policy without advising people this is the issue you rise! in the last few months i have deposited less then 1.0 each time and as you minimum was of 0.4 i respected it and sent this but if you changed the policy and i sent again without your advising of it then i would obviously not go to look simply thinking you might change it. i dont feel that appropiating of 0.57664579 ETH for whatever reason you use it for is unfair!

C-CEX support 2017-01-21 19:38:36

Hello!

Apologies. We had unexpected issues with wallet server at the moment of support was out. Now it's fixed and fine - all deposits and withdrawals are served good. Sorry for inconvenience.

Have a good day!



They never  Accredited this to my account!





the values at this moment is  approx... $ 224.03 USD

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AmoreJaz
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June 15, 2017, 12:52:34 AM
 #3

bump

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magneto
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June 15, 2017, 07:25:19 AM
 #4

1. Usually if exchanges want to make changes, they have to put a clear notification out in the notice board and give some time for everyone to adjust to the new rules. So just quietly changing the minimum deposit amount doesn't mean that they are void of every responsibility. They need to let the user know, and give them a chance.

2. Why do they even have such a high minimum deposit amount? Doesn't make sense at all. Bittrex have deposit minimums but these are usually less than $1-2. They also let you accumulate with various deposits up to the minimum amount so you can be credited in your account.

3. They said that they would put your ethereum into "commissions", that's just bullshit. Whatever they do they don't need $200 to process a deposit. C-cex is clearly an irresponsible company and a dickhead in general if this turned out to be true.

Waiting for their response on this matter. Don't use c-cex for now until this is resolved.

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June 15, 2017, 08:06:12 AM
 #5

the above captions are a copy and paste from their support thread with me! please have anyone of mutual trust investigate and i will hand over the credentials so they can have access to my account and testify the truth!  i have no reason to fabricate or change anything at this point and it is just really aggravation to me that they can simply  take it and slap people in the face with it like nothing happened!


http://dwarfpool.com/eth/address?wallet=0xa9c87c1c9fd17434a6f33257ccd2332caeb42229

i have been posting this thread link to their troll box on C-Cex about 4 times a day  every day and still they simply ignore this thread!


and if it happened to me how many other people have they done this to? and how many more will they keep doing this to?

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jorneyflair
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June 15, 2017, 08:39:56 AM
 #6

It's your money so I don't see any valid reason why they would just confiscate it from you like that you have not done anything wrong, they have done something wrong though by changing their policies without notifying anyone, like magneto said. I believe your story, but instead of copy pasting it would bring more credibility to your case if you could take a screenshot.

$200 is no joking matter, might not be the biggest amount but it could make a difference to ones life. I suggest you go to their thread here https://bitcointalk.org/index.php?topic=418700.0 and write your complaint with all your proof on it. Then PM the C-cex admin on this forum about it because he will likely be negged on the forum if he didn't resolve your issue and thus giving you more chance of getting your money back.


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June 15, 2017, 09:06:56 AM
 #7

the above captions are a copy and paste from their support thread with me! please have anyone of mutual trust investigate and i will hand over the credentials so they can have access to my account and testify the truth!  i have no reason to fabricate or change anything at this point and it is just really aggravation to me that they can simply  take it and slap people in the face with it like nothing happened!


http://dwarfpool.com/eth/address?wallet=0xa9c87c1c9fd17434a6f33257ccd2332caeb42229

i have been posting this thread link to their troll box on C-Cex about 4 times a day  every day and still they simply ignore this thread!


and if it happened to me how many other people have they done this to? and how many more will they keep doing this to?

I could do this for you if you trust me, however very little would be proved by me signing into your account. The maximum that will be achieved is to verify the validity of your claims with a third party, and probably won't contribute to helping you with the actual recovery with the funds.

The best thing you can do is to keep trying to negotiate with their support. You deserve your money. They'll probably resolve this in the end IMO because they have been a long running exchange and a proven one, and wouldn't want to destroy their reputation over half an Ethereum that probably doesn't matter to them anyways.

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June 15, 2017, 09:13:01 AM
 #8

the above captions are a copy and paste from their support thread with me! please have anyone of mutual trust investigate and i will hand over the credentials so they can have access to my account and testify the truth!  i have no reason to fabricate or change anything at this point and it is just really aggravation to me that they can simply  take it and slap people in the face with it like nothing happened!


http://dwarfpool.com/eth/address?wallet=0xa9c87c1c9fd17434a6f33257ccd2332caeb42229

i have been posting this thread link to their troll box on C-Cex about 4 times a day  every day and still they simply ignore this thread!


and if it happened to me how many other people have they done this to? and how many more will they keep doing this to?

I could do this for you if you trust me, however very little would be proved by me signing into your account. The maximum that will be achieved is to verify the validity of your claims with a third party, and probably won't contribute to helping you with the actual recovery with the funds.

The best thing you can do is to keep trying to negotiate with their support. You deserve your money. They'll probably resolve this in the end IMO because they have been a long running exchange and a proven one, and wouldn't want to destroy their reputation over half an Ethereum that probably doesn't matter to them anyways.

i sent you a pm

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June 15, 2017, 09:22:19 AM
 #9

It's your money so I don't see any valid reason why they would just confiscate it from you like that you have not done anything wrong, they have done something wrong though by changing their policies without notifying anyone, like magneto said. I believe your story, but instead of copy pasting it would bring more credibility to your case if you could take a screenshot.

$200 is no joking matter, might not be the biggest amount but it could make a difference to ones life. I suggest you go to their thread here https://bitcointalk.org/index.php?topic=418700.0 and write your complaint with all your proof on it. Then PM the C-cex admin on this forum about it because he will likely be negged on the forum if he didn't resolve your issue and thus giving you more chance of getting your money back.

thank you for this info and i will follow thanks. also just a few moments while @magneto
logs into my account and verifies it as i copy and pasted! i will also make snapshots of it also thank you again!

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June 15, 2017, 09:45:31 AM
 #10

the transaction





the result











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June 15, 2017, 10:29:22 AM
 #11

I can confirm from my end that the user above is telling the truth, when copying his deposit address into the ethereum block explorer I can see the incoming transaction of around 0.57 ETH hitting the account, and an outgoing transaction of 5 ETH or so a few days after by C-Cex.

C-cex has also indeed lowered their deposit limits to 0.1 ETH. Anyone can check this on the Ledger page.

The least they can do is to refund you with your funds in the value of BTC at the time. But I believe you should be refunded the full ETH amount. You really should have complained earlier about this regardless of the limit being lower because it's been more than half a year actually since the deposit was done.

You can change the password back, btw.

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June 15, 2017, 10:41:06 AM
 #12

I can confirm from my end that the user above is telling the truth, when copying his deposit address into the ethereum block explorer I can see the incoming transaction of around 0.57 ETH hitting the account, and an outgoing transaction of 5 ETH or so a few days after by C-Cex.

C-cex has also indeed lowered their deposit limits to 0.1 ETH. Anyone can check this on the Ledger page.

The least they can do is to refund you with your funds in the value of BTC at the time. But I believe you should be refunded the full ETH amount. You really should have complained earlier about this regardless of the limit being lower because it's been more than half a year actually since the deposit was done.

You can change the password back, btw.

thank you for your help, as you also saw after this issue i have not used C-cex again! i dont like their attitude and or their ways so i simply dropped it at that point and if you look on the mining pool i still have a few dollars worth from then still waiting! lolololol

and it took them 3 months to reply to the open ticket and the ticket is still open as you can also see in the snapshots!

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.FiiiCoin..
Making Cryptocurrency
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for All Purposes



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June 16, 2017, 07:11:08 PM
 #13

I have contacted  @C-Cex on this forum with the following private msg, and i have left public msg of his thread and even after today he was active only a short few hours ago he refused to even reply or acknowledge me

Hello,
i have an ongoing issue with the C-Cex exchange and i would like to resolve this.
i have already started a thread for this issue and i would like to get this over with .
referance.=

https://bitcointalk.org/index.php?topic=1965175.0

please inform me of what are the next steps in recovering these funds?

thank you.

the below snapshot is the PM i sent the OP/Dev/@C-Cex





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Making Cryptocurrency
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for All Purposes



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June 19, 2017, 02:06:41 AM
 #14

bumping my own thread.. just want more exposure and get it to the top of the list for a few moments

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June 19, 2017, 12:45:35 PM
 #15

and the newest of all... as for what took them 3 months to reply and after months of waiting.... they still never accredited my account
even as they admitted their short comings!...



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June 20, 2017, 12:52:44 AM
 #16

so the C-Cex guy comes and reads and leaves... no reply and no answer ..


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June 20, 2017, 02:57:58 AM
 #17

I can confirm from my end that the user above is telling the truth, when copying his deposit address into the ethereum block explorer I can see the incoming transaction of around 0.57 ETH hitting the account, and an outgoing transaction of 5 ETH or so a few days after by C-Cex.

C-cex has also indeed lowered their deposit limits to 0.1 ETH. Anyone can check this on the Ledger page.

The least they can do is to refund you with your funds in the value of BTC at the time. But I believe you should be refunded the full ETH amount. You really should have complained earlier about this regardless of the limit being lower because it's been more than half a year actually since the deposit was done.

You can change the password back, btw.
I don't know if this is just an isolated case but I'm pretty sure there are similar case that has not been reported. i DON'T LIKE CCEX reepresentative arrogance of not addressing the issue,they are running an exchange and an exchange must have a good support


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June 20, 2017, 09:29:23 AM
 #18

I don't know if this is just an isolated case but I'm pretty sure there are similar case that has not been reported. i DON'T LIKE CCEX reepresentative arrogance of not addressing the issue,they are running an exchange and an exchange must have a good support

Any links that you could provide to back this up?

I have been using C-Cex since early last year, with absolutely 0 issue. I have been dealing with altcoins that are much smaller in volume than Ethereum mainly on their website though, so i'm not sure how exactly Ethereum deposits work. Having a minimum of 1 Ethereum even when eth was below $100 was a bit of a stretch tbh.

If they aren't even bothered to respond then i'll be quitting their exchange to find a new one. There are just so many competitors out there that are equal to if not better than the service that you offer currently, C-Cex. It's better for you to respond and at least clear up the situation.














 

 

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June 20, 2017, 10:08:29 AM
 #19

I don't know if this is just an isolated case but I'm pretty sure there are similar case that has not been reported. i DON'T LIKE CCEX reepresentative arrogance of not addressing the issue,they are running an exchange and an exchange must have a good support

Any links that you could provide to back this up?

I have been using C-Cex since early last year, with absolutely 0 issue. I have been dealing with altcoins that are much smaller in volume than Ethereum mainly on their website though, so i'm not sure how exactly Ethereum deposits work. Having a minimum of 1 Ethereum even when eth was below $100 was a bit of a stretch tbh.

If they aren't even bothered to respond then i'll be quitting their exchange to find a new one. There are just so many competitors out there that are equal to if not better than the service that you offer currently, C-Cex. It's better for you to respond and at least clear up the situation.

i understand your in a signature campaign  but please take time to read above and find all the links and verification needed. it doesn't take long to read pictures/snapshots and have the verification from others! so simply read ok?

and to back this up even more take a look on this thread...
https://bitcointalk.org/index.php?topic=418700.1880

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pooya87
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Activity: 1428
Merit: 1194


Buy bitcoin they said... who listened?


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June 20, 2017, 12:49:17 PM
 #20

it surely sucks to lose money like this but the only thing wrong you can accuse c-cex of is the fact that they didn't send you any emails. i have actually complained in a ticket a while ago about this. but you certainly can't call it a scam and open up a scam accusation topic, just because you forgot to update yourself.

and they change things a lot, for example this https://twitter.com/CryptoCurrEncyX/status/868516061687230465 nearly cost me a lot of money but it is my own duty to do some double, triple checks even before i deposit my money. i suggest following their twitter and also checking the wallets always and this is not just limited to c-cex, the same thing has happened with all other exchanges.

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