Defrosting account Poloniex for more than 22 days!

[SergeyTula]

Hello! I accidentally (myself) clicked on the link in the email and accidentally frozen my account on Poloniex. The question was written in the ticket (https://poloniex.freshdesk.com/support/tickets/174430). It's been over (on June 15, 2017) 22 days and my account has not been defrosted! How long can we wait? If anyone can help in defrosting. I perfectly understand that the support service is overloaded, but it's been a long time already = (
Sorry for my Google translator. 

[SergeyTula]

23 days 

[mkimid]

This exchange is acting as scam !!!
My account has been frozen also..
There is not specious access, just access using my computer and my phone...
I wanna leave this scam exchange as soon as possible ...

[alyssa85]

Go onto Reddit and make an account.

Then send a private message to Mike-Poloniex, who is an employee:

https://www.reddit.com/user/Mike-Poloniex/

You can also post a thread on the following subreddit:

https://www.reddit.com/r/CryptoCurrency/

he usually answers people there

[SergeyTula]

Thank you, wrote. I will wait for an answer.

[SergeyTula]

Go onto Reddit and make an account.

Then send a private message to Mike-Poloniex, who is an employee:

https://www.reddit.com/user/Mike-Poloniex/

You can also post a thread on the following subreddit:

https://www.reddit.com/r/CryptoCurrency/

he usually answers people there

Hi Sergey,

Sorry for the delay, your account has been unfrozen.


Best regards,

Kevin
Poloniex Support

CПACИБO!!!

[user983613]

Happy for you!  

At least now we know that they do in fact have a support team.

edit: Also you should censor your full name!

[SergeyTula]

You can not imagine how pleased I am, there was a decent amount for me. Approximately 2.5 my salaries =)))

[xgtele]

Go onto Reddit and make an account.

Then send a private message to Mike-Poloniex, who is an employee:

https://www.reddit.com/user/Mike-Poloniex/

You can also post a thread on the following subreddit:

https://www.reddit.com/r/CryptoCurrency/

he usually answers people there

Worked for me, thank you!

[jaideep1000]

Just sent him a message too.
Hopefully it works out for me too.

[alyssa85]

Go onto Reddit and make an account.

Then send a private message to Mike-Poloniex, who is an employee:

https://www.reddit.com/user/Mike-Poloniex/

You can also post a thread on the following subreddit:

https://www.reddit.com/r/CryptoCurrency/

he usually answers people there

Worked for me, thank you!

Excellent!

I don't know why Poloniex doesn't have support staff on Bitcointalk, they seem to concentrate on Reddit only.

[user983613]

Thanks alyssa85. He took care of my ticket as well.

[airdata]

Go onto Reddit and make an account.

Then send a private message to Mike-Poloniex, who is an employee:

https://www.reddit.com/user/Mike-Poloniex/

You can also post a thread on the following subreddit:

https://www.reddit.com/r/CryptoCurrency/

he usually answers people there

nice, thanks for informations  hope can resolve my friends problems

[msmde]

I have withdrawals awaiting approval from over 72 hours ago. No response from support team. Will go out of my way to not use polo in the future - this is very annoying. They've got about 5 BTC worth of coins that I can't seem to move

[jaideep1000]

I don't understand.
How the hell do the generate a fake txid for a withdrawal that never happened?

Proof: https://i.imgur.com/bpuwVRx.png


Etherscan: https://etherscan.io/address/0x69cAcE9044dDF4b09b7E043164479cCE747B057b#tokentxns


252 GNT missing and they say complete and give you a fake txid.

Shady af

[cavoisathu]

Hi Sergey,

Sorry for the delay, your account has been unfrozen.


Best regards,

Kevin
Poloniex Support

CПACИБO!!!

How did you do that, SergeyTula?
Can you help me?
Thanks

[2and1]

Go onto Reddit and make an account.

Then send a private message to Mike-Poloniex, who is an employee:

https://www.reddit.com/user/Mike-Poloniex/

You can also post a thread on the following subreddit:

https://www.reddit.com/r/CryptoCurrency/

he usually answers people there

Hi Sergey,

Sorry for the delay, your account has been unfrozen.


Best regards,

Kevin
Poloniex Support

CПACИБO!!!

Dear god i'm panicking! My withdrawals are not going through! Then i go on bitcointalk and to my horror read more cases of withdrawals not coming through for 30+ days. Please help! I also cannot raise a ticket since I also cannot access the support page Can you help me? I'll pm you my case

[alyssa85]

Go onto Reddit and make an account.

Then send a private message to Mike-Poloniex, who is an employee:

https://www.reddit.com/user/Mike-Poloniex/

You can also post a thread on the following subreddit:

https://www.reddit.com/r/CryptoCurrency/

he usually answers people there

Hi Sergey,

Sorry for the delay, your account has been unfrozen.


Best regards,

Kevin
Poloniex Support

CПACИБO!!!

Dear god i'm panicking! My withdrawals are not going through! Then i go on bitcointalk and to my horror read more cases of withdrawals not coming through for 30+ days. Please help! I also cannot raise a ticket since I also cannot access the support page Can you help me? I'll pm you my case

You need to go to reddit and send a private message to Mike-Poloniex (whose link is above).

There is no point posting about Poloniex problems on bitcointalk because Poloniex employees do not monitor this site. They only monitor reddit.

[jaideep1000]

Sent multiple messages on poloniex to mike.
He replied to my ticket a few days ago say he would look into it but so far nothing has happened.

[hoss470]

Ive got similar problem, been waiting nearly 2 weeks, my ticket number is 354756 im pulling my hair out, i just want access to my money