SergeyTula (OP)
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June 15, 2017, 11:45:39 AM |
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Hello! I accidentally (myself) clicked on the link in the email and accidentally frozen my account on Poloniex. The question was written in the ticket ( https://poloniex.freshdesk.com/support/tickets/174430). It's been over (on June 15, 2017) 22 days and my account has not been defrosted! How long can we wait? If anyone can help in defrosting. I perfectly understand that the support service is overloaded, but it's been a long time already = ( Sorry for my Google translator.
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SergeyTula (OP)
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Activity: 6
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June 16, 2017, 09:16:29 AM |
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23 days
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mkimid
Sr. Member
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Activity: 336
Merit: 250
Have A Nice Day
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June 16, 2017, 02:22:15 PM |
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This exchange is acting as scam !!! My account has been frozen also.. There is not specious access, just access using my computer and my phone... I wanna leave this scam exchange as soon as possible ...
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Have a nice day
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SergeyTula (OP)
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June 16, 2017, 04:41:54 PM |
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Thank you, wrote. I will wait for an answer.
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SergeyTula (OP)
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June 16, 2017, 08:38:20 PM Last edit: June 16, 2017, 09:23:35 PM by SergeyTula |
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Hi Sergey, Sorry for the delay, your account has been unfrozen. Best regards, Kevin Poloniex Support CПACИБO!!!
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user983613
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Activity: 21
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June 16, 2017, 09:21:23 PM |
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Happy for you! At least now we know that they do in fact have a support team. edit: Also you should censor your full name!
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SergeyTula (OP)
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June 16, 2017, 09:25:37 PM |
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You can not imagine how pleased I am, there was a decent amount for me. Approximately 2.5 my salaries =)))
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xgtele
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June 17, 2017, 04:14:49 AM |
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Worked for me, thank you!
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jaideep1000
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June 17, 2017, 07:54:45 AM |
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Just sent him a message too. Hopefully it works out for me too.
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alyssa85
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CryptoTalk.Org - Get Paid for every Post!
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June 17, 2017, 12:39:52 PM |
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Worked for me, thank you! Excellent! I don't know why Poloniex doesn't have support staff on Bitcointalk, they seem to concentrate on Reddit only.
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user983613
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June 18, 2017, 02:25:56 AM |
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Thanks alyssa85. He took care of my ticket as well.
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airdata
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June 18, 2017, 04:40:11 AM |
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nice, thanks for informations hope can resolve my friends problems
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msmde
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Activity: 73
Merit: 10
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June 18, 2017, 01:48:25 PM |
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I have withdrawals awaiting approval from over 72 hours ago. No response from support team. Will go out of my way to not use polo in the future - this is very annoying. They've got about 5 BTC worth of coins that I can't seem to move
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cavoisathu
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June 18, 2017, 03:17:19 PM |
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Hi Sergey, Sorry for the delay, your account has been unfrozen. Best regards, Kevin Poloniex Support CПACИБO!!! How did you do that, SergeyTula? Can you help me? Thanks
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2and1
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June 21, 2017, 12:52:21 AM |
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Hi Sergey, Sorry for the delay, your account has been unfrozen. Best regards, Kevin Poloniex Support CПACИБO!!! Dear god i'm panicking! My withdrawals are not going through! Then i go on bitcointalk and to my horror read more cases of withdrawals not coming through for 30+ days. Please help! I also cannot raise a ticket since I also cannot access the support page Can you help me? I'll pm you my case
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alyssa85
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Activity: 1652
Merit: 1088
CryptoTalk.Org - Get Paid for every Post!
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June 21, 2017, 07:54:49 AM |
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Hi Sergey, Sorry for the delay, your account has been unfrozen. Best regards, Kevin Poloniex Support CПACИБO!!! Dear god i'm panicking! My withdrawals are not going through! Then i go on bitcointalk and to my horror read more cases of withdrawals not coming through for 30+ days. Please help! I also cannot raise a ticket since I also cannot access the support page Can you help me? I'll pm you my case You need to go to reddit and send a private message to Mike-Poloniex (whose link is above). There is no point posting about Poloniex problems on bitcointalk because Poloniex employees do not monitor this site. They only monitor reddit.
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jaideep1000
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June 21, 2017, 05:11:43 PM |
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Sent multiple messages on poloniex to mike. He replied to my ticket a few days ago say he would look into it but so far nothing has happened.
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hoss470
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August 13, 2017, 07:02:44 AM |
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Ive got similar problem, been waiting nearly 2 weeks, my ticket number is 354756 im pulling my hair out, i just want access to my money
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