I also got to know about shapeshift.io recently and I even thought it was a good service that charges low fees.
I checked the id that you gave and they really gave you a fake id. They did not reply to your messages at all?
I think this may be a possible scam, anyone else encounter this issue? If this is serious you can open up a scam accusation thread against shapeshift. For now stay away from that and use more trusted sites like Poloniex or Bittrex for trading.
I really hope you get your coins back.
Hello bro and thanks for reply
i opened a scam accusation in this forum
https://bitcointalk.org/index.php?topic=1987427.msg19790947they didn't reply to my tickets or anything from like 4-5 days
i'm checking every second to check what is going on
shapeshift just ignored everything !!
i send them also the link of the thread on facebook/bitcointalk/ opened a ticket with it!
idk some people say they are good exchanger other say it's not !
The bitcoin address where they have claimed they have sent your bitcoins is empty and tx id also can't be found on blockchain. This looks quite serious issue and the proofs you have above could be enough to open scam accusation against them. I am quite sure, they will refund you your litecoins or bitcoins but you should also ask for some compensation for all possible losses you have due to delay in this exchange.
Hello bro , thanks for reply
i opened scam accusation
https://bitcointalk.org/index.php?topic=1987427.msg19790947 but nothing !
compensation ? dude only need my money or refund anything will be good!!!