Is Remitano.com SCAM?

[digitaltrader]

I have recently signed up with at Remitano.com and made a few bitcoin buy/sell transactions, everything seemed fine initially but yesterday I tried to make a withdrawal in my bank account and their system generated an error message. I contacted their live chat support and they are useless, to say the least, all they say every time is it will be sorted soon. Now, 24 hours later, I haven't received my money yet, I asked live chat to give me their phone number so I could speak to someone and they gave me a number which does not exist. All these events are setting up warning signs in my mind. Are they Scammers? Anyone facing a similar situation?


Update: I just Received my money from Remitano. It seems their system was down and now its back up running again.

[Psychobitch]

Yes they are. They are there to delete your post but not there to answer your enquiries. The scam will take place when you try to deposit a substantial amount of bitcoins/ethereum.

They claim to be a peer to peer trading service but they are requesting KYC grade documents which of course defeat the purpose of a peer to peer trading platform. The amounts of documents requested are similar to what most exchanges are using, so why use remitano in the first place.

Once you have deposit a substantial amount of bitcoins/ethereum to trade or sell, they will freeze your account in the name of KYC and identity proof verification. Attempts to verify your account will eventually lead to a ban because they will reject all the documents you sent to them under the false pretense that it does not comply with their company standards. Your documents can be crystal clear and comply with everything they request but they will still reject them anyway. They will send you multiple emails and notification to update your documents and when you do thats when your account will be banned and all your bitcoin/ethereum lost forever.

Let's think outside the box a little. By using their peer 2 peer services your are actually multiplying your risk because now your sending your bitcoins/ethereum over to 2 unknown entities 1.Remitano 2.The seller. That's if your trade does not turn into a dispute between buyer and seller which will result in a immediate freeze of your account. And would you a service operated by entities from a 3rd world countries such as vietnam,nigeria etc with a bitcoin  which is worth around USD 13k at the time of this writing ?

As written in the Terms and condition Remitano reserves the right to ban your account with no reason given what so ever. So whats left of your rights as a seller or buyer just went into the drain.

[deztino]

Yes, I think Remitano is another of plenty scams out there, I deposited my fund there, and when I want to withdraw it is not possible. They ask to fill KYC, I do it, but they need plenty of photos a lot of times I have uploaded but they system ever reject them, they support via email is uselees. Please beware of them!

Dont USE Remitano!

[logfiles]

Yes, I think Remitano is another of plenty scams out there, I deposited my fund there, and when I want to withdraw it is not possible. They ask to fill KYC, I do it, but they need plenty of photos a lot of times I have uploaded but they system ever reject them, they support via email is uselees. Please beware of them!

Dont USE Remitano!

Well that sucks. Having your document get rejected yet you want ot withdraw money. I would avoid such less popular and unreliable platforms as much as possible.
More P2P platforms in this thread https://bitcointalk.org/index.php?topic=5224711.0 (some don't even require KYC)

[culuuton]

It is normal for small amounts but too dangerous for large sums. I have yet to see clear evidence of fraud from them but I think it shouldn't be used when trading large, we have better options now, Binance for example, they have supported P2P in many countries.

[Darker45]

Update: I just Received my money from Remitano. It seems their system was down and now its back up running again.

That's good to hear! At least it has ended well for you. But I don't think all's well that ends well in this case.

The comments just below your post speak of a huge room for improvement for the site.

Still not worth recommending if one is looking for a hassle-free cryptocurrency transaction.

[remitano]

Yes, I think Remitano is another of plenty scams out there, I deposited my fund there, and when I want to withdraw it is not possible. They ask to fill KYC, I do it, but they need plenty of photos a lot of times I have uploaded but they system ever reject them, they support via email is uselees. Please beware of them!

Could you please let us know if your issue has been resolved yet? If not, please send me a direct message, I will check and reply as soon as possible.

We are very sorry for our late response in this thread. We have 24/7 livechat on website so if you found that thread and your issue is not resolved please chat with us immediately on our website.

[Bitcoin_Arena]

Could you please let us know if your issue has been resolved yet? If not, please send me a direct message, I will check and reply as soon as possible.

We are very sorry for our late response in this thread. We have 24/7 livechat on website so if you found that thread and your issue is not resolved please chat with us immediately on our website.

Can you imagine?
I don't know what compelled you to reply to the complaint today but you have just replied to it 5 months late. The complainant also pointed out that your support was not supportive at that time. Can you think about the amount of pain and depression the complainant had to go through all that time without getting any help?
You have got to do better if you want people to take your service seriously.

[Lordhermes]

Could you please let us know if your issue has been resolved yet? If not, please send me a direct message, I will check and reply as soon as possible.

We are very sorry for our late response in this thread. We have 24/7 livechat on website so if you found that thread and your issue is not resolved please chat with us immediately on our website.

Is there not an ANN thread for your company, because I'm a support fan of remitano p2p, my transactions are regularly done on your platform, so it would have been better if every complaints in dine directly on the ANN thread. Although the live chat is quite good with quick response and help.

[5thFear]

Since localbitcoins stopped working in my country, i asked a few friends about any other exchange and then i was directed towards Remitano. I don't know about you guys but my interaction with this exchange is very good. I have been using it for around 2 years now and working fine for me.  I have traded a good amount through it.

[Sohard9]

Remitano is a TOTAL SCAM in legal field. (another one of MILLIONS of others)
Just a few days back I  uploaded money (0.04857 BTC ~839 USD) from Perfectmoney to Remitano
And here the nightmare begins:

1) They frozen my money for using VPN
2) They asked to upload documents and photos
3) After this money still be frozen for 96 hours
4) To unfroze faster they ask to verify phone number
5) Since I live not in the country where my passport issued - they ask bank account, passport photo, visa photo
6) After this they ask to verify phone number but it doesnt let to verify phone number from the country you living (they say it should be from the country of your passport (everybody including Google already a few years assume and behave like no one can travel to other countries (building their own jail planet)
7) when you say them you can only verify phone number from the country you living in currently but not from the country where your passport THEY ASK YOU TO RECORD THE VIDEO WHERE YOU ARE TELLING THAT YOU ARE *NAME* AND YOU ARE ACCEPTING THAT YOU ARE GOING TO USE REMITANO FOR LAWFUL PURPOSES BLA BLA BLA - and what is the MOST important, when they send you the photo examples of how you should record the video, there are pictures of COW WITH THE BELL (like they are making fun of you that you are a cattle with the bell on the chest) (thats how so called "authorities" hating crypto and people using that).
at the end your bitcoins is still FROZEN because they are not asking all of this to just get your money back:
They just let you deposit money to catch you, then they gather information about you and they will ask more and more documents until you give up.

Conclusion: Remitano is a total scam and those who organise and working on that criminal company should be investigated properly and call to account for crimes against humanity and crypto community.

[NotATether]

Remitano is a TOTAL SCAM in legal field. (another one of MILLIONS of others)
Just a few days back I  uploaded money (0.04857 BTC ~839 USD) from Perfectmoney to Remitano
And here the nightmare begins:

~

Conclusion: Remitano is a total scam and those who organise and working on that criminal company should be investigated properly and call to account for crimes against humanity and crypto community.

Damn, I'm so sorry you lost so much money.

These fintechs only need your passport/ID and a proof of address of some sort, like bank withdrawal statement or utility bill. Maybe if they are paranoid, proof of funds Q/A and possibly 360° selfie where you rotate your head around. But god, nothing like video chat or visas, nobody asks for that stuff.

Phone number is actually quite irrelevant for verification when you have proof of address already.

[KingsDen]

Remitano is not a scam company. They are simply facing the same problem some start ups face at early stage. Apart from that they are even doing very well. They have successfully mined and launched their Renec coin and they keep diversifying and expanding.

All the problems and accusations I have read here are centered on KYC. And before we begin to use Remitano we should have read their T&Cs, if we aren't comfortable we shun them. They are somewhat strict with KYC.

[Bitcoin_Arena]

Damn, I'm so sorry you lost so much money.

These fintechs only need your passport/ID and a proof of address of some sort, like bank withdrawal statement or utility bill. Maybe if they are paranoid, proof of funds Q/A and possibly 360° selfie where you rotate your head around. But god, nothing like video chat or visas, nobody asks for that stuff.

Phone number is actually quite irrelevant for verification when you have proof of address already.

Just when I thought a street selfie verification was crazy, now this one is over the top  

It's like they just don't want to give the customer his/her funds.

They are simply facing the same problem some start ups face at early stage. Apart from that they are even doing very well. They have successfully mined and launched their Renec coin and they keep diversifying and expanding.

Are you sure Remitano is at its early stages?

Those folks have been around for about 9 years. RENEC is just another of the many pointless coins. Maybe they launched it to just stay afloat.

[Adbitco]

Remitano is not a scam company. They are simply facing the same problem some start ups face at early stage. Apart from that they are even doing very well. They have successfully mined and launched their Renec coin and they keep diversifying and expanding.

All the problems and accusations I have read here are centered on KYC. And before we begin to use Remitano we should have read their T&Cs, if we aren't comfortable we shun them. They are somewhat strict with KYC.

But should I also complain about a friend of mine who was scammed as well from the same website Remtiano.com for NGN200k??
I don't think there's anything good someone would tell me about Remitano I haven't witnessed with my eyes, I think they have been existing before binance p2p became popular, at then we were using luno and they were operating fine but all of the sudden Luno became sucking with high fees, after which a colleague at office told me about depositing and withdrawing directly to our bank through Binance. Which I started using it before some restrictions was set from my country not to associate our local account with crypto currency related transaction.

As the case may be, we all stopped associating our details and looked for another alternatives by offering p2p  to each other in the forum at a point was using brainboss services, maybe if Mr A needs so so amount in local currency we could send and he gets back with either any of the cryptos they want to exchange for. Perhaps, after sometime we noticed Binance p2p was pretty cool with us and we moved over. After my friend was seriously scam from Remitano.com, I was even surprised seeing that they had a token and I was  mean to asked about their transparency towards that project.

If it was me I would suggest disassociate yourself from using their services.

[Findingnemo]

Remitano is a TOTAL SCAM in legal field. (another one of MILLIONS of others)
Just a few days back I  uploaded money (0.04857 BTC ~839 USD) from Perfectmoney to Remitano
And here the nightmare begins:

1) They frozen my money for using VPN
2) They asked to upload documents and photos
3) After this money still be frozen for 96 hours
4) To unfroze faster they ask to verify phone number
5) Since I live not in the country where my passport issued - they ask bank account, passport photo, visa photo
6) After this they ask to verify phone number but it doesnt let to verify phone number from the country you living (they say it should be from the country of your passport (everybody including Google already a few years assume and behave like no one can travel to other countries (building their own jail planet)
7) when you say them you can only verify phone number from the country you living in currently but not from the country where your passport THEY ASK YOU TO RECORD THE VIDEO WHERE YOU ARE TELLING THAT YOU ARE *NAME* AND YOU ARE ACCEPTING THAT YOU ARE GOING TO USE REMITANO FOR LAWFUL PURPOSES BLA BLA BLA - and what is the MOST important, when they send you the photo examples of how you should record the video, there are pictures of COW WITH THE BELL (like they are making fun of you that you are a cattle with the bell on the chest) (thats how so called "authorities" hating crypto and people using that).
at the end your bitcoins is still FROZEN because they are not asking all of this to just get your money back:
They just let you deposit money to catch you, then they gather information about you and they will ask more and more documents until you give up.

Conclusion: Remitano is a total scam and those who organise and working on that criminal company should be investigated properly and call to account for crimes against humanity and crypto community.

I have a doubt after reading what they asked for verification, did you really deposit the funds on the legit site or fell for any clone via ads?

I never used remittano but its not a complete scam website based on my knowledge, they work on different regions and allow trades so please check whether you're talking about the real one or fake one and also check the transaction history of bitcoin address which you used to deposit on their platform and cross check the address for any scam warnings.

[YOSHIE]

All the problems and accusations I have read here are centered on KYC. And before we begin to use Remitano we should have read their T&Cs, if we aren't comfortable we shun them. They are somewhat strict with KYC.

You can't say that, except: you are part of the Remitano.com platform, no one can be held responsible, if something happens to Remitano.com web users. too risky.

As you say 'accusation' but my understanding is, if the accusation is only 1 accusation, maybe the user still thinks well, but for the Remitano.com website there are already many accusations with different cases.

For example:
1. Topic: remitano have mt btc locked in their site.

Seems that there have been several issues in the past. I provided references below:

- Remitano.com is a scam website
- Remitano.com is a scam!
- Is Remitano.com SCAM?
- Is Remitano safe to use?

The evidence above is a real warning in my opinion for anyone who wants to use the Remitano.com web, regardless of whether they develop the Renec coin or not.