Over a month that they lost my tokens and a fck load of messages to get my refund in vain. 1 weeks ago they told me that it was sorted out and refunded but I got nothing back. Yesterday I contacted them again and guess what? They started asking me the same questions again about tx hash and shit. That 2230 tokens worth 0.8$ each that they refuse to refund. Here is a copy from our conversation:
https://www.reddit.com/r/Changelly/comments/7fxqpt/changelly_is_a_scam/Same thing is happening to me, they have 24,551 of my Ripple in their wallet.
Support sent me an email days ago saying that they found it and asked where I would like it returned to, I replied within 10 minutes, they still haven't transferred it days later.
I got another support email saying they will forward the issue onto their technical dept. So, like you, they are starting the whole process over again...
They have disabled new posts in their subreddit, I would imagine they would stop comments on Facebook and Twitter if they could too.