CIF (OP)
Full Member
 Offline
Activity: 280
Merit: 100
Business on the Blockchain
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August 08, 2017, 03:27:08 AM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
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philipma1957
Legendary
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Activity: 4144
Merit: 7971
'The right to privacy matters'
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August 08, 2017, 03:31:19 AM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
I put in a ticket for 1.52 missing deposit of etc worth about 35 usd an auto reply then nothing for 6 to 8 weeks. I got the 1.52 in etc yesterday I keep very little coin with them due to this. always under 50 usd worth of whatever coins are there as I get 2 to 3 usd worth of coins sent there every day . changing that would be too hard. but I do not let it grow past 50 I cash out every week or so. |
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Sled
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August 08, 2017, 09:41:10 AM |
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I once tried poloniex for a week and based on my experience, it is not that the best exchange out there because it is getting more popularity and sometimes their exchange has so much lag and there are times that i can't set a decent order and when i try to contact the support about my bad experience, they didn't reply to that email and until now, i am still waiting.
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novy
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August 08, 2017, 10:01:00 AM |
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I've heard many times about slow support also, but didnt get any problems yet...
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13abyknight
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August 08, 2017, 10:24:05 AM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
Its been 4-5 months since I stopped using Poloniex because their support team never responded to any of my tickets and just left me high and dry. With increasing trade volume on their exchange, they have made a bad decision to still not get their stuff together and make a better support system to answer tickets. This has completely made me move all my funds to Bittrex and I don't wish to recall the horrific support team of Polo ever again. |
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CIF (OP)
Full Member
Offline
Activity: 280
Merit: 100
Business on the Blockchain
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August 08, 2017, 10:38:18 AM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
I put in a ticket for 1.52 missing deposit of etc worth about 35 usd an auto reply then nothing for 6 to 8 weeks. I got the 1.52 in etc yesterday I keep very little coin with them due to this. always under 50 usd worth of whatever coins are there as I get 2 to 3 usd worth of coins sent there every day . changing that would be too hard. but I do not let it grow past 50 I cash out every week or so. And there isn't a single Polo representative on this entire forum? |
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evader11
Full Member
Offline
Activity: 434
Merit: 100
Hexhash.xyz
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August 08, 2017, 10:41:41 AM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
Me sir, I had a negative experienced on poloniex like awaiting approval. You need to pass a ticket then it takes time to answer it because mine is 10 days before they approved. I don't think so why they put that kind of security on our account because before we make a transactions we need a confirmation to our email. |
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cointabo
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August 08, 2017, 11:33:34 AM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
Slow support, the platform goes down / becomes unaccessible / extremely laggy during periods where certain assets see price capitulation. Other than that it was good, but with their recent TOS update I have personally moved everything from there and don't intend to use the exchange anymore. |
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btc78
Full Member
Offline
Activity: 2520
Merit: 212
Eloncoin.org - Mars, here we come!
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August 08, 2017, 11:57:55 AM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
I read a lot of negative news regarding Poloniex lately. They used to be one of the best trading platforms. I don't know what happened to them. Maybe a surge of traders lately has put their services off guard. Few times they are down specially at the peak of bitcoin ATH or ethereum price increase making investors and traders lost a lot of profit. People are looking for other options now because of poor support, not responding to tickets etc. |
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Jdope
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August 08, 2017, 12:37:47 PM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
Trading is really good, fast and secure. But the support is shit, i have an etc deposit that is almost a month old and nothing happened, the tickets are almost non existent to them, they don't reply to anything. |
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hahay
Legendary
Offline
Activity: 3486
Merit: 1055
Leading Crypto Sports Betting & Casino Platform
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August 08, 2017, 02:00:22 PM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
I do not have a negative experience with poloniex but I just do not want to use any site that has received a lot of bad feedback and poloniex does not have a good support representative and is active here and everywhere. |
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moviebuff777
Sr. Member
Offline
Activity: 378
Merit: 250
CryptoTalk.Org - Get Paid for every Post!
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August 08, 2017, 02:19:09 PM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
The only thing negative I've experienced is that lately sometimes the site is down or slow. Luckily I haven't had any reason to do a support ticket yet. I've deposited and withdrawn funds without any problems so far. I plan to continue to use them but I have reduced the number of bitcoins I have on the site since there are people expressing concerns. |
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ardentvolcanoes
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August 08, 2017, 02:25:15 PM |
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though I'm not really a big trader to play inside polo but so far I don't have any issue but I got some feedback that read about same problem
regarding to slow support and some problem with deposit and withdraw issue luckily I'm not really experiencing that yet.
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CIF (OP)
Full Member
Offline
Activity: 280
Merit: 100
Business on the Blockchain
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August 08, 2017, 02:26:37 PM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
The only thing negative I've experienced is that lately sometimes the site is down or slow. Luckily I haven't had any reason to do a support ticket yet. I've deposited and withdrawn funds without any problems so far. I plan to continue to use them but I have reduced the number of bitcoins I have on the site since there are people expressing concerns. Also - make sure you use 2FA I know alot of people that have been burned by not using that. |
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Yutikas_11920
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August 08, 2017, 02:57:37 PM |
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To the extent that I ever get in the poloniex, there is not a news or negative things I encountered. I see that poloniex has a very good level and provide many advantages for me from trading. But in the past I have ever medengar there's some negative news that experienced by some people who have problems in conducting a withdrawal where the tickets are not getting replies they send more than 2 months. Maybe if you have a problem with poloniex, it would be much better off trying to seek information from an existing site in the chatbox
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remedcu
Full Member
Offline
Activity: 376
Merit: 103
Learner for Life!
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August 08, 2017, 03:07:31 PM |
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It is going to be around 3 months, that my missing coins from their platform is still not credited to my account.
I don't know how much more do I need to wait for it to be credited.
The funny part is, it just disappeared from my account, I didn't even withdrawed the coin.
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CIF (OP)
Full Member
Offline
Activity: 280
Merit: 100
Business on the Blockchain
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August 08, 2017, 03:29:34 PM |
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It is going to be around 3 months, that my missing coins from their platform is still not credited to my account.
I don't know how much more do I need to wait for it to be credited.
The funny part is, it just disappeared from my account, I didn't even withdrawed the coin.
Same thing happened to me. Enable 2FA - check trades. Bots bruteforce their way in and trade your coins to manipulate the market. |
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CryptoProphet
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August 08, 2017, 03:44:29 PM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
my experience is positive only |
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CIF (OP)
Full Member
Offline
Activity: 280
Merit: 100
Business on the Blockchain
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August 08, 2017, 03:55:53 PM |
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Does anyone have negative poloniex experience here? What escalation process actually get's them to answer a ticket? Do we have any poloniex reps here?
my experience is positive only have you opened any tickets? |
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remedcu
Full Member
Offline
Activity: 376
Merit: 103
Learner for Life!
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August 08, 2017, 04:22:33 PM |
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It is going to be around 3 months, that my missing coins from their platform is still not credited to my account.
I don't know how much more do I need to wait for it to be credited.
The funny part is, it just disappeared from my account, I didn't even withdrawed the coin.
Same thing happened to me. Enable 2FA - check trades. Bots bruteforce their way in and trade your coins to manipulate the market. I have 2FA from the start and I can assure that no one else entered, as each time we login, I get a login alert mail. I have a habit of checking my trades and comparing it with the balance, and I found that 2 of my coins are lacking the balance, I immediately contacted there support. After 1 month, I get asked whether they should check or not? I told them, yes they need to check it. After that, there has been no responses at all. |
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