I just got a response from them. Isn't very helpful.
1. Please install one VGA card on each PCIe slot to make sure all PCIe slots work.
2. Please install eight VGA cards on one PCIe slot by turns to check all VGA cards work.
3. Please make sure all PCIe x1 slots are connected to power supply by PCIe x1 to x16 riser card.
You can't really expect them to help much. Most likely it's the riser(s). Try every one of the individually. Also look on the bottom of the 1x PCI part that plugs into the MB, are all the pins soldered? It might also help to take a pic of one & post it so we can see.
But like I said, if it works with the GPU plugged directly into the MB than it's most definitely the risers. You wouldn't be the 1st to get all bad risers
I got these
https://www.amazon.com/gp/product/B072XCSGZZ/ & every one of them works