How to contact with poloniex support ( they do not answer ticket )?

[ayiphelmy]

same here. been a week with no response to my ticket.

My issue is my stellar lumens withdrawal is stuck at "processing."

Ya me too stuck on processing in a week huftt

[fabry1999]

I'm waiting for answer since 6th October for a missing deposit !!!

Very very bad service !!!

[unknownMe]

also missing deposit!

UPDATE:
showed up 24h+

[chichidori]

Just hang in there tight my folks!

I still strongly believe that Poloniex has their customers interests prioritized but that they are under immense growing pains at this time.

I've had a (smaller) missing deposit get credited after a week or so.

I hope you all get your tickets solved, as i did mine. and without trashtalking poloniex too much while they work for you. ;-)

So maybe my deposit will get credited a week or so too, i have taken a look at the contract address deposit are getting in why is mine stuck.

https://etherscan.io/address/0x6351fefe03f6f95569bbee61e764ea9cf23bbe64

[rasputincoin]

I have frozen my account with mistake. Why can not I solve this myself? I can enter my account, 2FA is active but I can not process. ticket number: #580589

[egymody]

2days since my deposite xem not showen in my acc and still waitting for any support but no one care and still loosing value of my xem

[mworker]

i think that it is very hard nowadays and  they never answer their tickets and they never solve any problem. someday it will become to another Mintpal.

[maeusi]

Poloniex has a HUGE backlog of tickets they're working through. Someone of reddit finally got one resolved that he'd opened in June!

If you arn't making any headway, make a reddit account and then send a private message with your ticket number to https://www.reddit.com/user/Mike-Poloniex

OP's problem is resolved, but this post is very useful for further issues. The issues of the second half of this year seem to be solved on poloniex, so I went back with my funds. I personally didn't have bigger issues, but there where so many threads here about issues there and they had many DDos attacks.  But now its working fine.
Pending deposits on XEM seem to be caused by network, not poloniex.

[blackpearrl]

  I am also waiting since one month. not response even....can anyone tell me how to contact this exchange....

[tora]

I sent support ticket in November. Problem was my fault. Received reply last week. Problem solved in a few days. Support was slow but they did answer and solve the problem.

[deviddef445]

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[onebtcforlife]

I sent support ticket in November. Problem was my fault. Received reply last week. Problem solved in a few days. Support was slow but they did answer and solve the problem.

At least you got the reply from them because there are many people facing the same situation without any reply from the Poloniex and many people lose their hope and trust with this exchange. I don't know why Polo is doing this kind of thing by not answering to their loyal members.

[valera10]

They will never answer and there noway to contact directly
haha
Last time I wait 2 weeks to processed Ether withdraw, bad service at all

I agree. I also recently began to observe the trend of disputable situations, and now I try not to trade on this exchange. There are many other interesting exchanges;)