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Author Topic: CEX.IO SCAM  (Read 5715 times)
redado75
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October 09, 2017, 05:19:38 PM
 #21

Same problem here, withdrawed $4000 on september 14th. After many replys in the "help centre" still no answer to where my money is. (Ticket #340383). There has been 25 days... Where is my money Mr. Cex?. Why is so many people complaining about the same thing? I've been a cex.io user since december 2016. Everything was fine until my first FIAT withdraw. I hope you are not the scam everybody is talking about. Really wating for a serius answer.

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CEX
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October 10, 2017, 08:34:48 AM
 #22

Mr. CEX, to your credit, I must admit there was some traction on #306213 after your last intervention, but it hasn't been resolved fully and your people reverted to what they're best at - they clammed up completely and didn't give a sign of life since two weeks. You still owe me several thousand euro worth of BCC, so I'd appreciate if somebody could wake them up or call back from vacation to get the work done. As much as I like the exchange's trading solutions, the quality of support is nothing but atrocious and dangerously reminds me of Mt. Gox in their final days.

Dear user, we are glad that the issue has been resolved. If you have any further question please don't hesitate to ask in a ticket or here. Have a nice day!

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CEX
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October 10, 2017, 08:49:21 AM
 #23

Same problem here, withdrawed $4000 on september 14th. After many replys in the "help centre" still no answer to where my money is. (Ticket #340383). There has been 25 days... Where is my money Mr. Cex?. Why is so many people complaining about the same thing? I've been a cex.io user since december 2016. Everything was fine until my first FIAT withdraw. I hope you are not the scam everybody is talking about. Really wating for a serius answer.



Dear user, sorry for this inconvenience, we'he send the inquiry about your withdrawal

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CEX
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October 10, 2017, 10:51:09 AM
 #24

Same problem here, withdrawed $4000 on september 14th. After many replys in the "help centre" still no answer to where my money is. (Ticket #340383). There has been 25 days... Where is my money Mr. Cex?. Why is so many people complaining about the same thing? I've been a cex.io user since december 2016. Everything was fine until my first FIAT withdraw. I hope you are not the scam everybody is talking about. Really wating for a serius answer.



Please check your ticket in your account in CEX.IO

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gregi1
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October 11, 2017, 06:50:48 AM
 #25

Mr. CEX, to your credit, I must admit there was some traction on #306213 after your last intervention, but it hasn't been resolved fully and your people reverted to what they're best at - they clammed up completely and didn't give a sign of life since two weeks. You still owe me several thousand euro worth of BCC, so I'd appreciate if somebody could wake them up or call back from vacation to get the work done. As much as I like the exchange's trading solutions, the quality of support is nothing but atrocious and dangerously reminds me of Mt. Gox in their final days.

Dear user, we are glad that the issue has been resolved. If you have any further question please don't hesitate to ask in a ticket or here. Have a nice day!

Mr. CEX, I'd appreciate if you could read at least until the first full stop. The issue was only PARTIALLY resolved and hasn't seen any progress for weeks as usual.
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October 12, 2017, 11:53:32 AM
 #26

Mr. CEX, to your credit, I must admit there was some traction on #306213 after your last intervention, but it hasn't been resolved fully and your people reverted to what they're best at - they clammed up completely and didn't give a sign of life since two weeks. You still owe me several thousand euro worth of BCC, so I'd appreciate if somebody could wake them up or call back from vacation to get the work done. As much as I like the exchange's trading solutions, the quality of support is nothing but atrocious and dangerously reminds me of Mt. Gox in their final days.

Dear user, we are glad that the issue has been resolved. If you have any further question please don't hesitate to ask in a ticket or here. Have a nice day!

Mr. CEX, I'd appreciate if you could read at least until the first full stop. The issue was only PARTIALLY resolved and hasn't seen any progress for weeks as usual.

Dear User, please check your ticket, we've updated information there.

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gregi1
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October 18, 2017, 09:26:25 PM
 #27

Mr. CEX, to your credit, I must admit there was some traction on #306213 after your last intervention, but it hasn't been resolved fully and your people reverted to what they're best at - they clammed up completely and didn't give a sign of life since two weeks. You still owe me several thousand euro worth of BCC, so I'd appreciate if somebody could wake them up or call back from vacation to get the work done. As much as I like the exchange's trading solutions, the quality of support is nothing but atrocious and dangerously reminds me of Mt. Gox in their final days.

Dear user, we are glad that the issue has been resolved. If you have any further question please don't hesitate to ask in a ticket or here. Have a nice day!

Mr. CEX, I'd appreciate if you could read at least until the first full stop. The issue was only PARTIALLY resolved and hasn't seen any progress for weeks as usual.

Dear User, please check your ticket, we've updated information there.

I did, just to see it got updated with the same useless information I received a month ago and a month before and a couple months before that. It's responded to by either a robot or somebody, who can't read English or maybe simply by somebody, who runs scam business and doesn't bother to respond reasonably.

Rather than responding with "please check your ticket" to everybody, would you care explaining publicly why you're firm has been continuously struggling with fiat withdrawals
and why you're playing cat and mouse with the customers on KYC/AML forms, which you obviously have no intent of processing?

I'm still waiting for my missing BCC after which I'm out of this exchange. One customer lost, but you still have a chance to lure many more by bringing this case to a happy ending.

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October 19, 2017, 05:55:45 PM
 #28

Mr. CEX, to your credit, I must admit there was some traction on #306213 after your last intervention, but it hasn't been resolved fully and your people reverted to what they're best at - they clammed up completely and didn't give a sign of life since two weeks. You still owe me several thousand euro worth of BCC, so I'd appreciate if somebody could wake them up or call back from vacation to get the work done. As much as I like the exchange's trading solutions, the quality of support is nothing but atrocious and dangerously reminds me of Mt. Gox in their final days.

Dear user, we are glad that the issue has been resolved. If you have any further question please don't hesitate to ask in a ticket or here. Have a nice day!

Mr. CEX, I'd appreciate if you could read at least until the first full stop. The issue was only PARTIALLY resolved and hasn't seen any progress for weeks as usual.

Dear User, please check your ticket, we've updated information there.

I did, just to see it got updated with the same useless information I received a month ago and a month before and a couple months before that. It's responded to by either a robot or somebody, who can't read English or maybe simply by somebody, who runs scam business and doesn't bother to respond reasonably.

Rather than responding with "please check your ticket" to everybody, would you care explaining publicly why you're firm has been continuously struggling with fiat withdrawals
and why you're playing cat and mouse with the customers on KYC/AML forms, which you obviously have no intent of processing?

I'm still waiting for my missing BCC after which I'm out of this exchange. One customer lost, but you still have a chance to lure many more by bringing this case to a happy ending.



Dear user, you have not been sent an automatic reply. You asked us the question and you get the specific explanation from our compliance team. At the moment you just need to provide us documents our specialist asked you. Unfortunately, according to our rules, we can't repost it here because it means opening your secure information.

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gregi1
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October 21, 2017, 12:32:50 PM
 #29

Dear user, you have not been sent an automatic reply. You asked us the question and you get the specific explanation from our compliance team. At the moment you just need to provide us documents our specialist asked you. Unfortunately, according to our rules, we can't repost it here because it means opening your secure information.

Alright, let me repost a sample then.

CEX support: "In order to proceed with the procedure, I kindly ask you to provide us with a bank statement that shows your funds movement for the last 3-6 months and amount of your savings shown in it to support information about your source of funds. Also, please clarify what is the origin of your savings, what funds were used to accumulate them? Please note that it is absolutely necessary for us to receive this information to see your funds origin."

Me: "No problem, which bank account of mine do you need the statement from? Also, is it good enough if you see 100EUR
worth of savings in there? If not, how much would you need to see to get past this procedure? The origin of my savings is mainly full-time work. Am I supposed to present you with payslips for the last 10 years or what exactly?"


CEX support after 3 months: "In order to check your funds origin, we kindly ask you to send us screenshots that show your trading activity on other exchanges: deposits, trade operations, withdrawals to CEX.IO.  Additionally, please tell us what is the origin of the funds you originally use for crypto trading. Kindly provide supporting documents to confirm your words."

Me: "Which exchanges? What trades? How many deposits and withdrawals?"

CEX support after 3 weeks: "you were asked to send us screenshots that confirm your trading activity on other exchanges: were you bought crypto to deposit it to your CEX.IO.
Also we need to know origin of the fiat funds you used to purchase you crypto funds: were, when and how you obtained them? Please add supporting documents to confirm your words."


And so on and so forth.

Would you mind explaining the following:

1. Why does it take your support 3 months to reply to a simple question?
2. Why are they avoiding giving any specifics on the documents required?
3. What exact documents do you need to get past the procedure? Please provide the list in the form: issuing authority, period covered, information required.

Finally, when can I expect BCC forked from locked BTC deposits to be booked to my account?
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October 23, 2017, 11:33:31 AM
 #30

Dear user, you have not been sent an automatic reply. You asked us the question and you get the specific explanation from our compliance team. At the moment you just need to provide us documents our specialist asked you. Unfortunately, according to our rules, we can't repost it here because it means opening your secure information.

Alright, let me repost a sample then.

CEX support: "In order to proceed with the procedure, I kindly ask you to provide us with a bank statement that shows your funds movement for the last 3-6 months and amount of your savings shown in it to support information about your source of funds. Also, please clarify what is the origin of your savings, what funds were used to accumulate them? Please note that it is absolutely necessary for us to receive this information to see your funds origin."

Me: "No problem, which bank account of mine do you need the statement from? Also, is it good enough if you see 100EUR
worth of savings in there? If not, how much would you need to see to get past this procedure? The origin of my savings is mainly full-time work. Am I supposed to present you with payslips for the last 10 years or what exactly?"


CEX support after 3 months: "In order to check your funds origin, we kindly ask you to send us screenshots that show your trading activity on other exchanges: deposits, trade operations, withdrawals to CEX.IO.  Additionally, please tell us what is the origin of the funds you originally use for crypto trading. Kindly provide supporting documents to confirm your words."

Me: "Which exchanges? What trades? How many deposits and withdrawals?"

CEX support after 3 weeks: "you were asked to send us screenshots that confirm your trading activity on other exchanges: were you bought crypto to deposit it to your CEX.IO.
Also we need to know origin of the fiat funds you used to purchase you crypto funds: were, when and how you obtained them? Please add supporting documents to confirm your words."


And so on and so forth.

Would you mind explaining the following:

1. Why does it take your support 3 months to reply to a simple question?
2. Why are they avoiding giving any specifics on the documents required?
3. What exact documents do you need to get past the procedure? Please provide the list in the form: issuing authority, period covered, information required.

Finally, when can I expect BCC forked from locked BTC deposits to be booked to my account?


Our apologies, usually our users don't have any difficulties with providing documents to Compliance on their source of funding. We asked our Compliance provide you with more detailed information on what kind of document they need or send you the reference.

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gregi1
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October 28, 2017, 08:00:00 PM
 #31

No progress on verification.
No progress on missing BCC.
CEX
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October 30, 2017, 07:38:45 AM
 #32

No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance with the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

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zcythe
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October 30, 2017, 09:16:14 AM
 #33

No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance we the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

What about me?

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.
zcythe
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October 30, 2017, 03:33:30 PM
 #34

No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance we the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

What about me?

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

My issues/problems/cases has been solved and took CEX.IO Just only 1 business day (they promise not more then 3)

So, anyone facing withdrawal problem like me I suggest from my own experience that just be patience and wait as they said.

They truly got a huge load of customer problems and I think they might just lack of people to handle a lot of this load especially withdrawal problem is a sensitive case for financial department to clearly investigate and solve with the bank one by one for each customer and there working environment might not a kind of rushing but going slowly and yes I agree with you guys for the fact that you facing and requesting something to CEX.IO and got a very slowly unusual feedback is currently a con of this exchange.

BUT, as one of the innocent customer and I'm not with any side I type with truly out of my heart and facts from my own experiences (you can check my profile that I'm just normal customer came cross to CEX.IO and used it), And I have did read all over the bad and long wait review from more than 100+ reviews and pages from bitcointalk forum. I also did research in all kinds of these channels, you see I do a lot of work to make my problem with CEX.IO accomplished happily and it became true and it is one of the success case.

What I have did:

1. Bitcointalk 4 topics at a row
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

PS. If some one, my friend, need a talk or information from my experience, please feel free to chat.
gregi1
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October 30, 2017, 08:11:58 PM
 #35

No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance with the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

I have asked my questions multiple times over email and also posted them in this very forum thread. Can you expand on what's the point of sending the same the nth time over PM?

Aside from the account verification topic, when can I expect the missing BCC?
gregi1
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October 30, 2017, 08:25:57 PM
 #36

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

All you can guarantee, my friend, is that they didn't scam you and only you. Unfortunately this exchange has much more users to play with.
gregi1
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November 09, 2017, 08:03:26 PM
 #37

No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance with the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

I have asked my questions multiple times over email and also posted them in this very forum thread. Can you expand on what's the point of sending the same the nth time over PM?

Aside from the account verification topic, when can I expect the missing BCC?

Any input, Mr. CEX?

Or does it make sense to make this thread bold and sticky as a warning?
CEX
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November 10, 2017, 05:18:25 PM
 #38

No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance with the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

I have asked my questions multiple times over email and also posted them in this very forum thread. Can you expand on what's the point of sending the same the nth time over PM?

Aside from the account verification topic, when can I expect the missing BCC?

Any input, Mr. CEX?

Or does it make sense to make this thread bold and sticky as a warning?

Unfortunately, we cannot provide you further assistance as long as you have been asked to provide documents to our Compliance. Your question will be resolved as soon as they get it. We asked you to PM us in case you need any questions about documents.

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gregi1
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November 11, 2017, 09:44:35 AM
 #39

So here you go, the concluding words from CEX: they won't unlock the account until they receive the documents, but what documents they need they're unwilling to tell  Shocked and several thousand worth of BCC they pocketed on the occasion they would silently pass over.


Well, everybody draw your own conclusions on what this business is all about. For much more examples of scamming operations from CEX go to the main thread on this forum.
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November 13, 2017, 10:12:11 AM
 #40

So here you go, the concluding words from CEX: they won't unlock the account until they receive the documents, but what documents they need they're unwilling to tell  Shocked and several thousand worth of BCC they pocketed on the occasion they would silently pass over.


Well, everybody draw your own conclusions on what this business is all about. For much more examples of scamming operations from CEX go to the main thread on this forum.

Dear user, if you have any questions on the documents you need to provide, please ask, we and support are here to help you. As long as you not asking us, we are making the conclusion everything is clear to you. Please pay  attention to the terms of use section which is open to all users https://cex.io/terms

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