Bitcoin Forum
December 15, 2018, 01:02:43 PM *
News: Latest Bitcoin Core release: 0.17.0 [Torrent].
 
   Home   Help Search Login Register More  
Pages: « 1 2 3 4 5 6 7 8 [9] 10 »  All
  Print  
Author Topic: CEX.IO SCAM  (Read 5734 times)
CEX
Legendary
*
Offline Offline

Activity: 1139
Merit: 1001



View Profile WWW
February 19, 2018, 04:47:28 PM
 #161

I have funds stuck now for 31 days with no replies and no resolutions.

I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.

The transaction details are:
2017-12-19 04:28:41   1354.75 USD   Credit card: XXXX-XXXX-XXXX-3670 Completed

I have tickets with ZERO replies from 14 days ago

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

I need some serious help with this.

I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.

At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.



We have escalated the case to the Finance department. Please wait for the updates.

Well my ticket just got marked as solved. Well Done!

And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket.

Here the copy paste:

Quote
Dear XXXXX

Now we actively solve your tickets in several streams.

=You can help us very much if you carefully read the following information=

If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".

1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.

2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.

3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.

4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.

5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.

If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.

Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.

We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team


NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time.

Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff.

This is utterly abhorrent.

31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard."

31 days I am waiting, but you remind me it takes 3 days. Very helpful.

Whoever answered my ticket with that reply and then marked it as solved needs to be sacked.

Or else, CEX truly is a SCAM!!!

Please, can someone who actually cares take a look at my tickets:

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

BiggerDude

We are sorry for the issue, this may have been a result of the incorrect algorithm application. As for now, you have received the response from the Finance department abuout the details of your transaction. Please check it with your bank.

hahahah!!!!

I just received a copy and paste answer - the EXACT same response I already received from Dec 26.

So basically, a month later, and I get the same reply.

Please - SOMEONE NEEDS TO READ THE TICKETS!!!!

This is STILL ongoing!

It has now been 58 days, and I have still not received my money.

CEX.io asked for proof that I did not receive the money. I sent them my bank statement.

Then they ask for a letter from my bank saying they did not receive the payment. Which bank is ever going to do this??? This is just a delaying tactic. I contacted my bank at all levels. They will not write a letter. They said its simple. Give them a bank statement. I did.

Why is CEX.io refusing to investigate where my money is?

As a customer, I have told you I have not received it. This should be enough for you to investigate. Then I proved it. This is beyond a shadow of a doubt that I did not receive my money.

Is that part of your scam? Saying we sent it, bad luck?

I need my money. My family and I are hurting from this!

Please, help! I am a human being!




You were replied in the ticket number 600164 again with the details of your transaction that were given to us by our payments processor. Please, turn with them to your bank, and they should be able to track the funds using the given data. We have sent the funds, and the payment was processed by payment processor the next day. Please contact your bank again with the mentioned details.

Did you read the ticket number 600164?

Did you read anything above in this forum?

It clearly states over and over that my bank never received your funds, and they do not have anything matching your details in their systems.

They did NOT receive the money.

So why are you telling me yet again, just to check with my bank.

For all who are see and watching this unfold, you have been warmed. CEX is a joke. They don't give you your money, and then do a rediculous run around in circles with no support, no help, and no chance!


As for now, you were responded on Friday that we will start the investigation with our payment provider but need the official statement from the bank that the payment could not be found.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
1544878963
Hero Member
*
Offline Offline

Posts: 1544878963

View Profile Personal Message (Offline)

Ignore
1544878963
Reply with quote  #2

1544878963
Report to moderator
1544878963
Hero Member
*
Offline Offline

Posts: 1544878963

View Profile Personal Message (Offline)

Ignore
1544878963
Reply with quote  #2

1544878963
Report to moderator
PLAY NOW
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1544878963
Hero Member
*
Offline Offline

Posts: 1544878963

View Profile Personal Message (Offline)

Ignore
1544878963
Reply with quote  #2

1544878963
Report to moderator
1544878963
Hero Member
*
Offline Offline

Posts: 1544878963

View Profile Personal Message (Offline)

Ignore
1544878963
Reply with quote  #2

1544878963
Report to moderator
1544878963
Hero Member
*
Offline Offline

Posts: 1544878963

View Profile Personal Message (Offline)

Ignore
1544878963
Reply with quote  #2

1544878963
Report to moderator
dekana
Newbie
*
Offline Offline

Activity: 20
Merit: 0


View Profile
February 19, 2018, 05:18:38 PM
 #162

I have the same issue,

I withdraw 40 USD to my visa ( ONLY AS A TEST THANK GOD )

its been "processed" but hasn't arrived. The transaction was initiated in early January.

I submit a ticket and it gets automatically closed.

In last year I applied for a higher verification level.

I finally get a response this week "We are waiting for your answer" but I am the last one to answer the ticket. They have all my documents, extended KYC questionaire, bank statements etc and they just close the ticket without actually doing anything.

sad really

tricker01
Member
**
Offline Offline

Activity: 140
Merit: 20


View Profile
February 19, 2018, 10:41:23 PM
 #163

I also withdraw my amount in CEX and it was transacted after long period of time. It was almost 6 months before received, I guess systems of CEX have a lot of problems that need to resolve. Hoping that all withdrawals will be paid because reputation of projects was totally damaged and trust of many users will possibly gone due to too much delayed of almost all transactions.
CEX
Legendary
*
Offline Offline

Activity: 1139
Merit: 1001



View Profile WWW
February 20, 2018, 01:59:42 PM
 #164

I have the same issue,

I withdraw 40 USD to my visa ( ONLY AS A TEST THANK GOD )

its been "processed" but hasn't arrived. The transaction was initiated in early January.

I submit a ticket and it gets automatically closed.

In last year I applied for a higher verification level.

I finally get a response this week "We are waiting for your answer" but I am the last one to answer the ticket. They have all my documents, extended KYC questionaire, bank statements etc and they just close the ticket without actually doing anything.

sad really




Kindly tell us your user ID or support ticket number so that we could check the case.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
gregi1
Newbie
*
Offline Offline

Activity: 39
Merit: 0


View Profile
February 20, 2018, 09:52:40 PM
 #165

Moderator, can we please lock and pin this thread with a closing word to stay away as far as possible from this fraud? Otherwise people behind CEX will keep making fools of everybody from their warm chairs somewhere in Kiev.

If those swindlers are out of the reach of western jurisdiction, then we should at least act as a community to get them eradicated from the crypto world once and for all.
CEX
Legendary
*
Offline Offline

Activity: 1139
Merit: 1001



View Profile WWW
February 21, 2018, 03:15:18 PM
 #166

Moderator, can we please lock and pin this thread with a closing word to stay away as far as possible from this fraud? Otherwise people behind CEX will keep making fools of everybody from their warm chairs somewhere in Kiev.

If those swindlers are out of the reach of western jurisdiction, then we should at least act as a community to get them eradicated from the crypto world once and for all.

The only thing I would tell about CEX.IO here is that we are not trying to fool people. We are doing everything possible to ensure that our customers receive the service they deserve.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
gregi1
Newbie
*
Offline Offline

Activity: 39
Merit: 0


View Profile
February 23, 2018, 07:51:24 AM
 #167

Moderator, can we please lock and pin this thread with a closing word to stay away as far as possible from this fraud? Otherwise people behind CEX will keep making fools of everybody from their warm chairs somewhere in Kiev.

If those swindlers are out of the reach of western jurisdiction, then we should at least act as a community to get them eradicated from the crypto world once and for all.

The only thing I would tell about CEX.IO here is that we are not trying to fool people. We are doing everything possible to ensure that our customers receive the service they deserve.

Give back my BCC.
Beginner85
Newbie
*
Offline Offline

Activity: 248
Merit: 0


View Profile
February 26, 2018, 12:21:42 PM
 #168

Yes maybe scam..
The transaction was made on 14.02.2018
Because I haven't received my funds yet. I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..
CEX
Legendary
*
Offline Offline

Activity: 1139
Merit: 1001



View Profile WWW
February 26, 2018, 02:46:15 PM
 #169

Yes maybe scam..
The transaction was made on 14.02.2018
Because I haven't received my funds yet. I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..

You were recently responded and provided with the details of the transaction. Please check them with your bank. With them, they should be able to find the payment and credit it correctly.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
wallexon163
Newbie
*
Offline Offline

Activity: 22
Merit: 0


View Profile
February 26, 2018, 03:14:31 PM
 #170

On January 16, your financial department employee wrote that they sent funds. Who lies from you? Is not it cheating? On February 12,  you said that the finance department understands, it's been 14 days since you just play fools. You are provided with EVERYTHING so that you can return the funds back. What's stopping you? Not the desire to part with money?
Beginner85
Newbie
*
Offline Offline

Activity: 248
Merit: 0


View Profile
February 28, 2018, 08:50:26 AM
 #171

Yes maybe scam..
The transaction was made on 14.02.2018
Because I haven't received my funds yet. I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..

You were recently responded and provided with the details of the transaction. Please check them with your bank. With them, they should be able to find the payment and credit it correctly.
Cex.io sent the money right on time which was on 15.02.2018, but the Turkish banking system took so much time to deposit the funds in to the bank account. So thank you very much and I do apologize for my posts..
GeneralJarmen
Newbie
*
Offline Offline

Activity: 8
Merit: 0


View Profile
April 17, 2018, 06:38:56 AM
 #172

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857
shitcoinoffering
Jr. Member
*
Offline Offline

Activity: 259
Merit: 8


View Profile WWW
April 17, 2018, 07:18:26 PM
 #173

Here the new scam: https://shitcoinoffering.com/stopthefakes-ico-pinkertons-from-russia/

Mr. ScamKiller - Shitcoin Offering Wink
https://shitcoinoffering.com
CEX
Legendary
*
Offline Offline

Activity: 1139
Merit: 1001



View Profile WWW
April 27, 2018, 01:53:16 PM
 #174

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.

We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.

Our team has sent an email to you recently with more detailed information on your issue.

We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.

Also, I kindly ask you to inform us once the funds will be available in your bank account.

Thank you for understanding.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
werbylo
Newbie
*
Offline Offline

Activity: 8
Merit: 0


View Profile
June 28, 2018, 01:25:17 PM
 #175

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card
CEX
Legendary
*
Offline Offline

Activity: 1139
Merit: 1001



View Profile WWW
June 29, 2018, 07:39:08 AM
 #176

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card

Dear werbylo,

We are sorry for the inconveniences with the card withdrawal.

We would be glad to help you. Kindly provide your user ID, so we can investigate the issue and find the solution.

Looking forward to hearing from you soon.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
werbylo
Newbie
*
Offline Offline

Activity: 8
Merit: 0


View Profile
June 29, 2018, 12:36:16 PM
 #177

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card

Dear werbylo,

We are sorry for the inconveniences with the card withdrawal.

We would be glad to help you. Kindly provide your user ID, so we can investigate the issue and find the solution.

Looking forward to hearing from you soon.

up106905262

2fa works perfect

can I send usd from my account to my euro card?
snortlax
Newbie
*
Offline Offline

Activity: 4
Merit: 0


View Profile
June 29, 2018, 09:10:01 PM
 #178

What Happened::
I've sent them 970 EUR via SWIFT on 4 December 2017.It was never processed into my balance. They cannot find it ever since. I have contacted with support and all they offer is more apologies. It has been nearly 7 months now.

ID
up111563346
@CEX.IO I want full refund+7 months of %1.55 interest+ 30 EUR SWIFT expenditure back. Then never to ever hear from you again.


Proof of payment:: This is MT-103 form they asked me to provide.
http://i67.tinypic.com/27xmeyx.jpg

Later they asked me to ask my bank for a refund. Their beneficiary rejected. Proof:
http://i63.tinypic.com/4u8j2r.jpg

Additional notes::
I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility.

Besides, money is the easiest thing to track in the world unless there are shady things going on (Their "third party" bank or themselves). while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes. Even a chimpanzee could have solved a customer ticket by now.

If you are another victim and they provide a website in your language you can file a FRAUD/SCAM complaint to your local police department or tech crimes department.

Finally DON'T send them anything other than coins. it seems only thing they hold on to and manage to do is their crypto market.
CEX
Legendary
*
Offline Offline

Activity: 1139
Merit: 1001



View Profile WWW
July 02, 2018, 08:52:15 AM
 #179

What Happened::
I've sent them 970 EUR via SWIFT on 4 December 2017.It was never processed into my balance. They cannot find it ever since. I have contacted with support and all they offer is more apologies. It has been nearly 7 months now.

ID
up111563346
@CEX.IO I want full refund+7 months of %1.55 interest+ 30 EUR SWIFT expenditure back. Then never to ever hear from you again.


Proof of payment:: This is MT-103 form they asked me to provide.


Later they asked me to ask my bank for a refund. Their beneficiary rejected. Proof:


Additional notes::
I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility.

Besides, money is the easiest thing to track in the world unless there are shady things going on (Their "third party" bank or themselves). while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes. Even a chimpanzee could have solved a customer ticket by now.

If you are another victim and they provide a website in your language you can file a FRAUD/SCAM complaint to your local police department or tech crimes department.

Finally DON'T send them anything other than coins. it seems only thing they hold on to and manage to do is their crypto market.

Dear snortlax,

Thank you for the information provided.

We completely understand your frustration on this matter and you are totally right - it shouldn't take that long.

Let me emphasize that CEX.IO is fully registered legal company. It is absolutely excluded that we are trying to scam you. Your money won't be lost in any case.  All our users always receive their funds. And the resolution of this issue is the matter of time.

Please rest assured that we spare no effort to resolve it as soon as possible.  We are in close contact with our financial partner and do our best to speed up the process of investigation. We have made several inquiries about the issue and currently we are expecting the resolution from their side. If only everything depended on us,  we would have fixed this much sooner.

Our Finance Team will inform you immediately once there is an update.

Please accept our apologies for all the inconveniences the issue might have caused you.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
CEX
Legendary
*
Offline Offline

Activity: 1139
Merit: 1001



View Profile WWW
July 02, 2018, 10:10:23 AM
 #180

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card

Dear werbylo,

We are sorry for the inconveniences with the card withdrawal.

We would be glad to help you. Kindly provide your user ID, so we can investigate the issue and find the solution.

Looking forward to hearing from you soon.

up106905262

2fa works perfect

can I send usd from my account to my euro card?

Dear werbylo,

Thank you for the information provided.

With regard to your card withdrawal issue, kindly be informed that such requests should be under the investigation of our Finance Team. Thus, I kindly advise you to submit a request to our Support Team on this matter via the following link: https://support.cex.io/hc/en-us/requests/new

Please be also informed that all international payment card transfers rely on automatic conversions in order to make payments successful. If a payment card is allowed to make international transaction the funds are automatically converted to the required currency at bank rates. Thus, USD should be converted to EUR while being credited to your card. But, as it depends on your card type, you may also clarify this information with your bank.

Thank you for your understanding and cooperation in advance.

Buy/sell BTC and ETH using your Visa/Mastercard. Instant payments, low fees, worldwide coverage, 100% secure. Register
Join Bitcoin Affiliate program! Invite users and get 30% lifetime bonus. Join now
Pages: « 1 2 3 4 5 6 7 8 [9] 10 »  All
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!