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Author Topic: CEX.IO SCAM  (Read 5715 times)
CEX
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July 05, 2018, 12:14:47 PM
 #181

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

Dear GeneralJarmen,

We are glad to inform you that your deposit has been successfully refunded back to your bank account.

Please accept our apologies for such a delay in resolving the issue and for all the inconveniences caused.

Should you need any further assistance, please feel free to contact us.

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carlosgeorge
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July 11, 2018, 05:51:11 PM
 #182

I have been using cex.io since 2017, but now i have several Visa Withdrawl transactions completed but not recieved by my bank.

This is all scam...
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July 12, 2018, 07:10:03 AM
 #183

I have been using cex.io since 2017, but now i have several Visa Withdrawl transactions completed but not recieved by my bank.

This is all scam...

Dear carlosgeorge,
Thank you for your comment.

Let me assure you, that our exchange is a legal licensed company working in the UK jurisdiction and complying with the highest finance security standards. For more information please get acquainted with our Legal and Security information: https://cex.io/legal-security

Kindly note, that card withdrawals processing takes up to 3 banking days and status "Compleated" in your transactions history means that the concerned withdrawal was successfully processed on our side and went to a card payments provider for further actions.

In order to be more specific about your concern, please provide us with your user ID so we can identify your account and check your recent withdrawals or send an appropriate request to our General Support team, which is working for our user's convenience 24/7, via Help Cente: https://support.cex.io/hc/en-us/requests/new

Looking forward to your reply.

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snowping
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July 22, 2018, 01:50:25 PM
 #184

If you are legit please proof it! I have a pending withdrawal for USD 22476.96 since December 2017! My account is up114246314 and I have never heard back from you.
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August 08, 2018, 04:51:20 PM
 #185

If you are legit please proof it! I have a pending withdrawal for USD 22476.96 since December 2017! My account is up114246314 and I have never heard back from you.

Dear snowping,
Thank you for your comment.

The abovementioned withdrawal was cancelled and returned to your CEX.IO account balance. Unfortunately, we had some issue with wire transfers processing at winter time, hence, we were forced to reject all the USD wire withdrawals. For more information on this matter please get acquainted with the next article: https://blog.cex.io/news/gbp_usd-16971 Please login to your CEX.IO account and initiate another wire withdrawal.

Please take our apologies for the inconvenience caused.

In case any further assistance is needed, you are free to contact us 24/7 via next communication channels:
https://support.cex.io/hc/en-us/requests/new - our Help Centre
https://www.facebook.com/CEX.IO - our Facebook page
https://twitter.com/cex_io - our Twitter

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snowping
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August 12, 2018, 07:14:14 PM
 #186

Ok, thanks for getting back to me.

Please also look into my support requests as I currently cannot login to my account. My original support request number is 620159 and since I've never heard back from you I just created a new one 787492.


Thanks for processing, I just started a wired transfer. Let's see...
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August 13, 2018, 12:13:53 PM
 #187

Ok, thanks for getting back to me.

Please also look into my support requests as I currently cannot login to my account. My original support request number is 620159 and since I've never heard back from you I just created a new one 787492.


Thanks for processing, I just started a wired transfer. Let's see...

Dear snowping,

Thank you for your request.

We are glad to inform you that our General Support team has already checked your tickets and replied to you.
 
Please feel free to contact us in case you need our assistance.

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August 19, 2018, 02:48:33 PM
 #188

Dear all,

Actually, my problem could finally be solved by CEX.io and my money was transfered to my bank. After all, it seems CEX.io is legit and I need to apologize for the accusation.

Kind regards, Joël
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August 22, 2018, 02:26:57 PM
 #189

Dear all,

Actually, my problem could finally be solved by CEX.io and my money was transfered to my bank. After all, it seems CEX.io is legit and I need to apologize for the accusation.

Kind regards, Joël

Dear snowping,

Thank you for letting us know that your issue was solved.

In case you will have any other questions - feel free to contact us!

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boxero
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September 30, 2018, 12:35:27 AM
 #190

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalk.org/index.php?topic=2181158.0
- https://bitcointalk.org/index.php?topic=2797855.0
- https://bitcointalk.org/index.php?topic=2756135.0
- https://bitcointalk.org/index.php?topic=2726508.0

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalk.org/index.php?topic=2331480.0

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.
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September 30, 2018, 06:06:46 PM
 #191

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalk.org/index.php?topic=2181158.0
- https://bitcointalk.org/index.php?topic=2797855.0
- https://bitcointalk.org/index.php?topic=2756135.0
- https://bitcointalk.org/index.php?topic=2726508.0

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalk.org/index.php?topic=2331480.0

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.

Dear boxero,

We are sorry that you had an unpleasant experience with our platform and we will try to help you.

As you have mentioned, your transaction was initiated on the 27.9.2018 and it was successfully processed from our side. You will receive your payment, once it will be handled by a banking system. As you were informed by our customer support, card withdrawal may take up to 3 banking days and we want to highlight that weekends are not considered as a banking day.

Regarding your withdrawal of 208 USD. First attempt was declined but you have successfully withdrawn the rest of your funds on the next day.

We have located your ticket and as we can see, your case was forwarded to another team because your case needed additional attention from another department, and your request was escalated, processed and replied.

We value all of our customers and do our best in order to help them and we would like to emphasize that we are not any kind of scam, we are an official and legit company, based in the UK with all necessary licenses and certificates that can be checked by the following link:

https://cex.io/legal-security

Please be informed that we cannot discuss cases of our other users with third parties, but you can be confident that all mentioned issues were processed accordingly and we never ignored queries from our customers.

We kindly ask you to wait some more time, we are sure that you will receive your transfer soon.

Feel free to contact us in case of questions.

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boxero
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October 01, 2018, 01:17:05 PM
 #192

They gave me some numbers but nothing came yet and it's day 3.

boxero
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October 01, 2018, 10:33:23 PM
 #193

Dramatical change.

CEX.IO is an LEGIT for NOW.

They sent me $1000 ($996 arrived since $4 is an fee)

I'm now awaiting $208 ($204 to arrive with $4 fee)

CEX.IO didn't lie, money arrived through 3 banking days, CEX.IO gave me codes for bank transactions, every kind of info.

Big respect for CEX.IO.

I'm sorry for my bad words CEX.IO.

Let's see what will happend.

Whatever happend I will report here so people over the world wich are interesed into CEX.IO can be informed by have benefits or lose.

I would be happy to people know if CEX.IO is legit so I can bring more customers to CEX.IO.

Sincerely Mihajlo R wich recieved $1000 from CEX.IO and now awaiting rest $208.

Proof: http://prntscr.com/l11f0s
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October 02, 2018, 02:56:57 PM
 #194

Dramatical change.

CEX.IO is an LEGIT for NOW.

They sent me $1000 ($996 arrived since $4 is an fee)

I'm now awaiting $208 ($204 to arrive with $4 fee)

CEX.IO didn't lie, money arrived through 3 banking days, CEX.IO gave me codes for bank transactions, every kind of info.

Big respect for CEX.IO.

I'm sorry for my bad words CEX.IO.

Let's see what will happend.

Whatever happend I will report here so people over the world wich are interesed into CEX.IO can be informed by have benefits or lose.

I would be happy to people know if CEX.IO is legit so I can bring more customers to CEX.IO.

Sincerely Mihajlo R wich recieved $1000 from CEX.IO and now awaiting rest $208.

Proof:

Dear boxero,

We are very happy to hear about your feedback.

We are trying hard to improve our platform and make it more suitable for customers so we really appreciate for sharing your experience.

In case you will have questions or there will be something that we can help you with, please let us know.


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boxero
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October 04, 2018, 12:35:16 AM
 #195

Last $204 has arrived 3.10.2018.

Today 4.10.2018 I commited deposit of 0.10213784 BTC and successfully commited withdraw:

Withdrawal details:
Instrument: Payment Card - VISA
Requested amount: USD 651.92
Commission: USD 3.80
Total to be sent: USD 648.12

Currently awaiting those funds.

10/10 for fast support response from CEX.IO

I will update what happens with those $648.12
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October 09, 2018, 02:36:35 PM
 #196

Last $204 has arrived 3.10.2018.

Today 4.10.2018 I commited deposit of 0.10213784 BTC and successfully commited withdraw:

Withdrawal details:
Instrument: Payment Card - VISA
Requested amount: USD 651.92
Commission: USD 3.80
Total to be sent: USD 648.12

Currently awaiting those funds.

10/10 for fast support response from CEX.IO

I will update what happens with those $648.12

Dear boxero,

We are very happy to hear about your feedback.

We are trying hard to improve our platform and make it more suitable for customers so we really appreciate sharing your experience.

In case any question or concerns arise in the future, please do not hesitate to contact our Support team via next communication channels:
https://support.cex.io/hc/en-us/requests/new - our Help Centre, 24/7 support
https://www.facebook.com/CEX.IO - our Facebook page, business hours 7 days a week
https://twitter.com/cex_io - our Twitter, business hours 7 days a week


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