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Author Topic: MT GOX - Account-Tool - Not working..?  (Read 2439 times)
elements
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June 25, 2011, 05:58:31 AM
 #1

HI,

I yesterday got the email that my reclaim has been  successful and that I could log into my account as soon as the site opens.
Today I found out about the "check your balance"-tool and tried to see what's going in im my account.

To my utter surprise neither the new nor the old password worked when trying to check my balance!!!

ANYONE THE SAME PROBLEM?

SOULUTIONS?

Thank you.


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Mark Oates
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June 25, 2011, 06:06:53 AM
 #2

I was able to login and check my balance successfully.
squirrall3
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June 25, 2011, 06:07:54 AM
 #3

Yes, same here, my account authorization has been accepted but the status page tells me my user or pass is wrong. They are not wrong.
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June 25, 2011, 06:10:02 AM
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n/a
Raulo
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June 25, 2011, 06:11:00 AM
 #5

Same here. "Error in login or password" with both new and old password.

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dodgrr
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June 25, 2011, 06:16:14 AM
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I was able to check my balance.. you'll all be thrilled to know my 58 cents has been accounted for, although thats small consolation to those who are anxiously awaiting to hear the outcome of far larger amounts.  Really hope this sorts its way out, for them, and the good of bitcoin!

elements
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June 25, 2011, 06:23:54 AM
 #7

At least this problem seems not to be a single case.

If more people have this problem it is more likely to get fixed.

It really would be bummer if we could not log in before trading started!

Thanks for sharing!

»A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools.« - Douglas Adams
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TheGer
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June 25, 2011, 06:30:14 AM
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Lol don't forget your capital letter in the password.  That frustrated me for a few minutes before I checked the paper I wrote it on.

If this helped feel free to help a brutha out below Wink

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S3052
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June 25, 2011, 06:32:59 AM
 #9

How can a password be reset.
I sent an email to the Goxers, but no reply

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June 25, 2011, 06:42:59 AM
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I was able to login and check my balance successfully.

+1

Klaus Alexander Seistrup
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TheGer
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June 25, 2011, 06:43:03 AM
 #11

It was reset when you went through the claim process.  If the process was not completed you can't login.  If it was completed properly then triple check the password and make sure all numbers, letters, and characters are proper.  That being said if you still can't get in you're SOL for now.

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June 25, 2011, 06:49:33 AM
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They confirmed my account but I seem to have forgot my new passowrd. That is the issue. Which in a normal, professional company is no issue as they can reset it within minutes

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June 25, 2011, 06:57:13 AM
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Yet it may take hours for Mt. Gox to help you out.
At what point did you think you were dealing with a "normal, professional company" in Mt. Gox?
What did it for you?  Their over-the-top web design?  Advanced trading tools?  Sophisticated, deep market?

They're not Citibank.  Either they've taken off with the money and all of this is meant as a stall tactic, or (my guess) they're flogging their fingers off trying to completely overhaul their system.  If you think their responsiveness has been or is unacceptable, take your business to one of the "normal, professional" exchanges.

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June 25, 2011, 06:58:08 AM
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My balances are correct!  hooray!!   Now just let me back in to trade.... 

Hmmm...  it MIGHT have been easier last week to just say, this is gonna take awhile....   We'll definately be open by the end of June, and then if things went better than expected, surprise us - as opposed to the silly another 24 hour delay...  and the latest 12 hours...  lol...  we've all been GOXED

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kseistrup
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June 25, 2011, 07:03:06 AM
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My balances are correct!  hooray!!   Now just let me back in to trade.... 

s/trade/withdraw my dosh/

Cheers,

Klaus Alexander Seistrup
http://about.me/kseistrup
TheGer
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June 25, 2011, 07:10:13 AM
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Lol don't forget your capital letter in the password.  That frustrated me for a few minutes before I checked the paper I wrote it on.

If this helped feel free to help a brutha out below Wink



They confirmed my account but I seem to have forgot my new passowrd. That is the issue. Which in a normal, professional company is no issue as they can reset it within minutes


Burst Asset manager for HalogenV1:  GPU + HDD mining(100+ Mh/s, 28TB), Trading Account, Asset dividends.  Asset pays out weekly at 70%
ASSET ID: 11867939260933214548

https://forums.burst-team.us/topic/7867/ann-halogenv1-burst-asset-gpu-hdd-mining-trading-account-burst-asset-dividends-payout-70-weekly
bitcoinBull
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June 25, 2011, 12:44:18 PM
 #17

A "forgot password" link is now on the claim.mtgox.com/status.html page.  Sends an e-mail with a password reset link.

I was getting an incorrect password error when trying to login to my account.  I had to reset my password.

Now I can login and see my balance.  All systems go!

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June 25, 2011, 12:50:37 PM
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This is really strange - I've tried this password recovery, replaced the password and tried to login again - the same failure.  Now, before starting a full paranoia, I am thinking that maybe they have some MySQL database that truncates the password I am entering or something.  Unfortunately I cannot get another password recovery chance it says it is sending the email with a new password recovery key - but nothing new arrives, the first recovery email was there in seconds.
zpinto
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June 25, 2011, 12:56:50 PM
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This is really strange - I've tried this password recovery, replaced the password and tried to login again - the same failure.  Now, before starting a full paranoia, I am thinking that maybe they have some MySQL database that truncates the password I am entering or something.  Unfortunately I cannot get another password recovery chance it says it is sending the email with a new password recovery key - but nothing new arrives, the first recovery email was there in seconds.

Same with me, i did a password reset and still cant login. If we go live and i cant access that piece of shit, im going to be really pissed off!
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June 25, 2011, 12:58:02 PM
 #20

are you guys using the right username? it's not your email.
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