Also, as someone who has made multiple purchases now, maybe you could implement a trusted buyer system of sorts, or reduce the hold time for unresponsive sellers to 12 hours?
I fully appreciate your desire to speed up the process. Sellers are given 24 hours regardless if a purchaser has purchased from us before. I am sure that you would never do anything dishonest, but I simply cannot release any bitcoins until I receive permission from the seller. Afterall, the bitcoins belong to the seller and not Bitcoin-Brokers.
Obviously if a deposit has been made and the seller goes MIA, then I will release your bitcoins since the deposit slip you have provided looks good to me. Some sellers are more available than others which seems to be the reason why sometimes releases come within minutes while at times like this they take several hours.
I am manning the helpdesk, so the second I see the release email come through from the seller your bitcoins will be released.