As written, I was very busy. I have not ignored you especially
You will not get a partial refund for the shipping costs.
I do not support renegotiation.
The price was known to you prior to ordering.
Committed was a fully insured shipping with tracking.
It was shipped as promised. So you get what you payed for.
The price is a flate rate price (so yes it it not 100% fair) and refers to parcels.
Why we ship partially different, I have already explained.
we shipped as insured letter instead as parcel if
a)
the letter is significant faster than the parcel for the destination country in general
b)
If the running time is the same, but the parcels was already done.
cut off time for parcel is two hours before letter.
So this was therefore a win-win
But we did so even if it is more expensive as a letter than a parcel (and is not covered by the flatrate price)