Ya I emailed them about my dead PSU, and had to wait forever to hear back from them. It was over a week before Jody replied back, and when she did, it was less than helpful. Basically along the lines of "oh well". Quite odd as I've always had good luck with their customer service, once you factor out the wait time.
I can use this at my new thread:
https://bitcointalk.org/index.php?topic=255830.0