Poloniex stole my bitcoins

[brunodbrasil]

Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401

Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.

They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?

There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?

I open a Ticket, #569575, but dont have reply.

[bitcoinfuck]

Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401

Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.

They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?

There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?

I open a Ticket, #569575, but dont have reply.

well generate a read only API key to your account and use any charting tool for details

[brunodbrasil]

well generate a read only API key to your account and use any charting tool for details

Why should I do this?

[redsuncrypto]

Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401

Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.

They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?

There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?

I open a Ticket, #569575, but dont have reply.

you should download wallet into local next time for more security, don't put all your trust in cryptocurrency exchanges

[brunodbrasil]

I was doing day trade. Someone can help me?

[dontbefazed]

I'd keep contacting them + getting in touch with them through other means, social media and all that. Try and post wherever you can, this being a good area. Good luck, Poloniex is notorious.. but so are most exchanges.

[stephenv26]

what is poliniex?

[brunodbrasil]

I've been stolen. That's almost $ 15,000

This in Brazil is a lot of money. I wanna cry...

[vv181]

Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401

Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.

They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?

There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?

I open a Ticket, #569575, but dont have reply.

This is a mysterious and rare case, The funds should be there. Maybe there is a problem with Poloniex System. I suggest you ask it on The Poloniex announcement thread. The best way to solve this is to wait their response to your ticket, but you should expect they answer a little bit longer because we know how bad their support center.

[brunodbrasil]

This is a mysterious and rare case, The funds should be there. Maybe there is a problem with Poloniex System. I suggest you ask it on The Poloniex announcement thread. The best way to solve this is to wait their response to your ticket, but you should expect they answer a little bit longer because we know how bad their support center.

Do you have the topic link for I ask?

[bitcoinveda]

even i too faced same kind of problem in steem dollars i opened a order my orders got disappear surely poloneix is doing some mischief in back side

[timikulit]

Your funds is still there. there might be some errors in their platform. you better need to record all of the evidence and submit a ticket. If there is any update or resolution inform us on this thread.

[brunodbrasil]

Your funds is still there. there might be some errors in their platform. you better need to record all of the evidence and submit a ticket. If there is any update or resolution inform us on this thread.

I already sent some prints screens.  If they solve my problem, I report it here, but I think it will take about two months.

[heureca]

Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401

Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.

They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?

There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?

I open a Ticket, #569575, but dont have reply.

Try to write a letter in their support - probably it is system bugs. I don't think that big criptocurrency exchange will steal your account money

[nickmayhem]

I thought Blockchain transactions are transparent and secure. Can't you just gather up some supporting evidence and then make a case out of it before contacting their support staff?

Thanks.

[brunodbrasil]

Try to write a letter in their support - probably it is system bugs. I don't think that big criptocurrency exchange will steal your account money

I already sent a support ticket, but they did not respond. It has been reported that it took months to reply.

I thought Blockchain transactions are transparent and secure. Can't you just gather up some supporting evidence and then make a case out of it before contacting their support staff?

Thanks.

They do not respond to my support ticket

[Mpamaegbu]

Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401

Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.

They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?

There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?

I open a Ticket, #569575, but dont have reply.

This is weird. Never heard of a thing like this. I should believe your cash is somewhere in your account. It could be a network issue. Re-log in and check. If it doesn't appear, then bombard Poloniex Facebook page with your complaint. I have also seen a thread for Polo here. You search out. As for the support desk, it is wack! Your ticket will be there for months without being attended to. Sorry about your issue.

[crustycrab666]

Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401

Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.

They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?

There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?

I open a Ticket, #569575, but dont have reply.

Try to write a letter in their support - probably it is system bugs. I don't think that big criptocurrency exchange will steal your account money

It is true. there must be a system error. I am sure poloniex will respond if you report the problem you are experiencing well. hopefully soon get a response. or it could be because of previous pending transactions, and there are bad internet network.

[brunodbrasil]

This is weird. Never heard of a thing like this. I should believe your cash is somewhere in your account. It could be a network issue. Re-log in and check. If it doesn't appear, then bombard Poloniex Facebook page with your complaint. I have also seen a thread for Polo here. You search out. As for the support desk, it is wack! Your ticket will be there for months without being attended to. Sorry about your issue.

They do not have facebook. See similar problems.

https://bitcointalk.org/index.php?topic=1917354.0
https://www.reddit.com/r/CryptoCurrency/comments/6azuf6/bitcoins_disappeared_on_poloniex/

[vv181]

This is a mysterious and rare case, The funds should be there. Maybe there is a problem with Poloniex System. I suggest you ask it on The Poloniex announcement thread. The best way to solve this is to wait their response to your ticket, but you should expect they answer a little bit longer because we know how bad their support center.

Do you have the topic link for I ask?

https://bitcointalk.org/index.php?topic=420836.0
Try to ask in that thread, maybe some people have the same problem like you and have the solution. But in opinion, reaching the support center is the only solution.