so the only way to unlock an account is with a btc address ? i Dont see how that makes sense since i never associated any of mine with it. I'm assuming they wont do a regular email me password reset ?
This is the standard for hacked accounts because the BTC blockchain can identify your address.
Inside your wallet, with your address, you can create a message with todays date. Showing you can
still do that today with your address proves you are the owner.
You should run those numbers through the blockchain to find the transaction history. If they can see
the address there, it coincides with the link I gave you.
I was just in your shoes, in this same situation, literally last week. Be patient. Do some digging
for the address. If you need more help just ask.