I give up now trying to contact you. I thought you might pay other bills too but i wasnt able to get any support by email, forum pm, posting and the phone number is a voice recorder only too.
Ill search elsewhere now. Will not wait a month for an answer.
I totally agree with you, Their support is by far the worst I have ever experienced.
I tried getting in touch using their support email, bitcoinsforberlin support email, telephone, I emailed bitpay. I received a reply from bitpay instantly.
I also posted here
https://bitcointalk.org/index.php?topic=226891.msg4988871#msg4988871, and send a message to their twitter. This morning I have left a post on their reddit and also on the bitcoinsforberlin homepage.
If this does not inspire a response then, I can only call this a scam as I have been ripped off.
[edit] This is the reply from bitpay.
Elyse Gile
Elyse Giles (BitPay)
Feb 07 11:47 AM
Hi Nix,
As a payment processor, BitPay has no recourse or involvement in the fulfillment of a transaction. For this same reason fully paid invoices require explicit merchant approval to be refunded.
Thank you for bringing this situation to our attention. We can and will make note that you had a complaint regarding this merchant. We recommend that you continue to work with the merchant to resolve this dispute.
Thank you for your patience. We appreciate your understanding.
Thanks,
Elyse Giles
Client Operations Analyst
BitPay Inc.