Thanks my ticket 200266 all is ok with time,it doeasnt work in my case,i am from central east europe,weather is nightmare,you have lot of unsolvent tickets
No problem to allow ppl withrawn with email confirmation,best option is to let users create his own pin code
You are growing 1 mln a week will be more problems.PBOC is answering on any messege in one week
Can you please contact Binance Support ( Username: @C_S1001 Mag Zhou - admin ) in support channel of our telegram?
https://t.me/binance_supportI have communicated with her and she stated she can assist you. Let me know when you are awaiting in the channel and I will get her attention.
Sorry telegram not works here,maybe it is possible to manage manuall transfer done by your support
It is 1800 centra only
Thanks for your support
For security reasons we won't be able to manually transfer over the forum. Since you can't access telegram to speak to a live rep then I suggest you update your ticket or submit a new one to completely reset the Two-Factor Authentication through the Official Binance webpage so you can gain access to your account.
"Resetting Two-Factor Authentication
For anyone that needs to reset their 2FA, you will need to open a support ticket (
https://support.binance.com/hc/en-us/requests/new). If you already have, please attach the following to it:
1) The front your ID card or passport, with the personal information clearly visible.
2) A picture of the back of your ID card. If using a passport, include a picture of the cover.
3) A picture of yourself with the current date/time on a handwritten note, including your request ("Reset 2FA"), with the front side of your ID card clearly visible.
After you have completed this, we will reset your 2FA as soon as we are able. Once reset, you will be unableto withdraw for 48 hours. This is for the security of your account."
You can then provide me with the ticket number and I will notify live support to quickly resolve this issue.
More information about the 2FA error
https://www.reddit.com/r/binance/comments/7iceev/attention_issues_with_2fa_please_read/First and foremost, if you are experiencing issues with 2FA (Two-Factor Authentication) and you are using the Google Authenticator application, you should attempt to sync your clock in the app settings before reading any further. Please read My Google Authenticator codes aren’t working (Android) for instructions on how to do this.
If you do not know how to configure or use Two-Factor Authentication, please read our article entitled "Securing Your Binance Account with Two-Factor Authentication" for a tutorial crafted specifically for our exchange (courtesy of /u/Matador_BNB).
If you have enabled 2FA and you are still experiencing issues, you will need to open a support ticket to have it disabled.
Once the ticket is open, you will receive an automated response e-mail. Your ticket number is the 6-digit number toward the end. To add any more comments or attachments to the ticket, simply respond to the e-mail.
After opening a ticket, please attach the following to it:
1) The front your ID card or passport, with the personal information clearly visible.
2) A picture of the back of your ID card. If using a passport, include a picture of the cover.
3) A picture of yourself with the current date/time on a handwritten note, including your request ("Reset 2FA"), with the front side of your ID card clearly visible.
After you have completed this, we will reset your 2FA as soon as we are able. Once reset, you will be unable to withdraw for 48 hours. This is for the security of your account.
To ensure the quickest response, please do not create more than one ticket. You may post your ticket number here once you have added all three attachments and we will address it as time allows.
