Don't use binance

[Lucacrebbe]

THis  awful  exange   it's  two  months  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having subitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass

[jack19123]

really because its way better than bittrex for me so far!

[Lucacrebbe]

really because its way better than bittrex for me so far!

I have lost my  fucking 2FA  I have  submitted  10  tickets   and  everytime they say:  ''To     log in with  2FA  you  need  google  auth...''


Are  you kidding?  I have told  you     that I have lost  my  2FA key, I can not log in
Just  learn  english before to serve  USA  and europe  custmers, CHINESE

Don't  use that  exange, it's  a  terrible  support

[CryptoJoel]

I use both Bittrex and Binance and I think that both of them are useful as exchanges, but you'll find many horror stories in regards to both sites (and really, most company's customer support is lacking).  I am currently suffering from a customer service disaster from Bittrex where I accidentally created two account and didn't realize it.  The first account I created had nothing on it, but my second account had a huge supply of ADA coins on it, but it was disabled because it was the second account I tried to do the verification for.  So I entered a ticket to tell them they could delete my first account because it was a mistake and had nothing on it, but for some reason, it's taken several replies back and forth for them to understand this and it's been almost a month and they still haven't enabled my account...  If it wasn't for the fact that I'm HODLing my ADA, I'd be very upset they haven't resolved my issue faster.

[Doctor.Strange]

I think you're out of your mind you dumbass.

Every site provide 2FA key when you enable 2FA security, that key is same as your bitcoin private key. Keep it secure, if you lost your device someday, just use that 2FA key in another google authenticator app and login as same before.


I don't know about their support, but I got verified to level 2 within few hours and their withdrawal is also quick. So far great experience with Binance

[StephenieDuong]

Lost F2A is yours fall and you could not prove that you the real owner. Dont blaim them for your mistake 

[HeroicZ1]

I don't know why you blame them since it was you who lost the key in the first place. -_- Aren't keys supposed to be kept safe from anyone else?

[toddy47]

Don't bring down Binance because you made a stupid mistake. Every site that has 2FA warns you multiple times, you even get a one-time recovery 2FA code which your suppose to store securely if you ever lose your 2FA.
What's next are you going to blame developers because you lost your Private key and they won't give it to you?

[Ohgreatanotherone]

Currently enjoying the platform and their mobile app has been a revelation

[xXLimbXx]

Have started using Binance just recently but have to say I enjoy it a lot more than Bittrex.

[coin-investor]

Lost F2A is yours fall and you could not prove that you the real owner. Dont blaim them for your mistake 

I understand his situation there should be something or a guideline that a user needs to pass through so he can retrieve his account, it is his mistake but it could happen to anybody like newbies in the cybersecurity, support should address this issue as a show of concern to it's traders

[zorranco]

Open a ticket on Bittrex, and you'll see.....

[wndrbr3d]

Usually it takes a lot of time to get access back to your account with lost 2FA. To solve such problem on Poloniex, my friend waited 1.5 month.

[NaissuR]

every exchange has its fuks
bittrex made big mistakes too
i see many people these days who prefer binance over bittrex

[Mister.Satan]

THis  awful  exange   it's  two  months  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having subitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass

Keep your back up code for 2FA in case somehow you lost your device or so.

[tuiputui]

Don´t they require KYC when registering?

If you attach your passport picture or whatever they should check it´s really you and help... but i honestly don´t think this situation will be fast solved... and bittrex closed many accounts this year and lot of users reported very slow or helpless support, so i think it would be the same...

[Teraboy]

Don´t they require KYC when registering?

If you attach your passport picture or whatever they should check it´s really you and help... but i honestly don´t think this situation will be fast solved... and bittrex closed many accounts this year and lot of users reported very slow or helpless support, so i think it would be the same...

While you are wanna upgrading your account into the enhanced account and then you must do to a KYC verification, OP gets problem cuased by he was losing 2fa and it could be recovered by the security code which already given when you were activated the 2fa verification on the binance exchange site.

[davecrypto]

Dude, Binance is an awesome exchange.
They say you need to safely store your 2fa key somewhere. If you messed it up it is your fault.

...I messed it up too and Binance helped very fast.

+1 Binance!

[plr]

I have no account in Binance and still looking for a good exchange many people are posting Binance is good but sometimes we lose our phone and or cannot login to our account, they should have guidelines on how to recover one's account accidental like this do happen.

[davecrypto]

I have no account in Binance and still looking for a good exchange many people are posting Binance is good but sometimes we lose our phone and or cannot login to our account, they should have guidelines on how to recover one's account accidental like this do happen.

if you jsut safe your 2fa key somewhere there is no problem at all. You can also install the GAuth add-on @ Chrome browser. So you don't even need a smartphone. (but I would recommend using another device for 2fa, because if your computer is compromised they could get into your account)

Imo the best exchanges so far are Binance and KuCoin.