Lucacrebbe (OP)
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December 30, 2017, 03:39:35 AM Last edit: December 30, 2017, 03:50:31 AM by Lucacrebbe |
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THis awful exange it's two months I have lost my 2FA key and they still don't solve my probem after having subitted 10k tickets
They really don't understand my problem even after I have told it to them 10'000 times Just use Bittrex, dealing with this awful exange is a pain in the ass
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jack19123
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December 30, 2017, 03:41:17 AM |
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really because its way better than bittrex for me so far!
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._________.
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Lucacrebbe (OP)
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December 30, 2017, 03:49:00 AM |
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really because its way better than bittrex for me so far!
I have lost my fucking 2FA I have submitted 10 tickets and everytime they say: ''To log in with 2FA you need google auth...'' Are you kidding? I have told you that I have lost my 2FA key, I can not log in Just learn english before to serve USA and europe custmers, CHINESE Don't use that exange, it's a terrible support
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CryptoJoel
Newbie
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Activity: 102
Merit: 0
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December 30, 2017, 04:38:22 AM |
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I use both Bittrex and Binance and I think that both of them are useful as exchanges, but you'll find many horror stories in regards to both sites (and really, most company's customer support is lacking). I am currently suffering from a customer service disaster from Bittrex where I accidentally created two account and didn't realize it. The first account I created had nothing on it, but my second account had a huge supply of ADA coins on it, but it was disabled because it was the second account I tried to do the verification for. So I entered a ticket to tell them they could delete my first account because it was a mistake and had nothing on it, but for some reason, it's taken several replies back and forth for them to understand this and it's been almost a month and they still haven't enabled my account... If it wasn't for the fact that I'm HODLing my ADA, I'd be very upset they haven't resolved my issue faster.
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Doctor.Strange
Sr. Member
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Activity: 728
Merit: 250
Go Big or Go Home
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December 30, 2017, 06:07:10 AM |
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I think you're out of your mind you dumbass.
Every site provide 2FA key when you enable 2FA security, that key is same as your bitcoin private key. Keep it secure, if you lost your device someday, just use that 2FA key in another google authenticator app and login as same before.
I don't know about their support, but I got verified to level 2 within few hours and their withdrawal is also quick. So far great experience with Binance
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StephenieDuong
Sr. Member
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Activity: 602
Merit: 250
—RUSHMOON — Automatic LP & Yield Farm & AMM on BSC
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December 30, 2017, 08:12:05 AM |
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Lost F2A is yours fall and you could not prove that you the real owner. Dont blaim them for your mistake
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HeroicZ1
Newbie
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Activity: 78
Merit: 0
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December 30, 2017, 08:14:14 AM |
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I don't know why you blame them since it was you who lost the key in the first place. -_- Aren't keys supposed to be kept safe from anyone else?
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toddy47
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December 30, 2017, 08:16:40 AM |
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Don't bring down Binance because you made a stupid mistake. Every site that has 2FA warns you multiple times, you even get a one-time recovery 2FA code which your suppose to store securely if you ever lose your 2FA. What's next are you going to blame developers because you lost your Private key and they won't give it to you?
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Ohgreatanotherone
Member
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Activity: 476
Merit: 17
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December 30, 2017, 08:42:54 AM |
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Currently enjoying the platform and their mobile app has been a revelation
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xXLimbXx
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December 30, 2017, 09:03:04 AM |
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Have started using Binance just recently but have to say I enjoy it a lot more than Bittrex.
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coin-investor
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December 30, 2017, 09:03:55 AM |
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Lost F2A is yours fall and you could not prove that you the real owner. Dont blaim them for your mistake I understand his situation there should be something or a guideline that a user needs to pass through so he can retrieve his account, it is his mistake but it could happen to anybody like newbies in the cybersecurity, support should address this issue as a show of concern to it's traders
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zorranco
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December 30, 2017, 09:32:04 AM |
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Open a ticket on Bittrex, and you'll see.....
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wndrbr3d
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December 30, 2017, 09:32:16 AM |
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Usually it takes a lot of time to get access back to your account with lost 2FA. To solve such problem on Poloniex, my friend waited 1.5 month.
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NaissuR
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December 30, 2017, 09:33:12 AM |
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every exchange has its fuks bittrex made big mistakes too i see many people these days who prefer binance over bittrex
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Mister.Satan
Member
Offline
Activity: 163
Merit: 10
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December 30, 2017, 10:06:34 AM |
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THis awful exange it's two months I have lost my 2FA key and they still don't solve my probem after having subitted 10k tickets
They really don't understand my problem even after I have told it to them 10'000 times Just use Bittrex, dealing with this awful exange is a pain in the ass
Keep your back up code for 2FA in case somehow you lost your device or so.
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tuiputui
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December 30, 2017, 10:10:30 AM |
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Don´t they require KYC when registering?
If you attach your passport picture or whatever they should check it´s really you and help... but i honestly don´t think this situation will be fast solved... and bittrex closed many accounts this year and lot of users reported very slow or helpless support, so i think it would be the same...
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Teraboy
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December 30, 2017, 11:21:52 AM |
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Don´t they require KYC when registering?
If you attach your passport picture or whatever they should check it´s really you and help... but i honestly don´t think this situation will be fast solved... and bittrex closed many accounts this year and lot of users reported very slow or helpless support, so i think it would be the same...
While you are wanna upgrading your account into the enhanced account and then you must do to a KYC verification, OP gets problem cuased by he was losing 2fa and it could be recovered by the security code which already given when you were activated the 2fa verification on the binance exchange site.
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davecrypto
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December 30, 2017, 12:46:54 PM |
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Dude, Binance is an awesome exchange. They say you need to safely store your 2fa key somewhere. If you messed it up it is your fault.
...I messed it up too and Binance helped very fast.
+1 Binance!
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plr
Member
Offline
Activity: 1162
Merit: 24
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December 30, 2017, 01:19:17 PM |
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I have no account in Binance and still looking for a good exchange many people are posting Binance is good but sometimes we lose our phone and or cannot login to our account, they should have guidelines on how to recover one's account accidental like this do happen.
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davecrypto
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December 30, 2017, 01:23:18 PM |
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I have no account in Binance and still looking for a good exchange many people are posting Binance is good but sometimes we lose our phone and or cannot login to our account, they should have guidelines on how to recover one's account accidental like this do happen.
if you jsut safe your 2fa key somewhere there is no problem at all. You can also install the GAuth add-on @ Chrome browser. So you don't even need a smartphone. (but I would recommend using another device for 2fa, because if your computer is compromised they could get into your account) Imo the best exchanges so far are Binance and KuCoin.
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