[RESOLVED] https://bigpicturemining.com is a SCAM

[MRKLYE]

I requested a refund for a purchase of a k1 nano miner over 6 days ago.
Having private messaged "Bicknellski" who had started the topic for the group buy and later directed me to a website:

https://bigpicturemining.com <-- No product, Not offering refunds.

These bastards stole 0.8404BTC from me, And have given me the run-around of "The site manager is on holidays".
When I asked Bicknellski to refund me and have his partner in crime refund him, I was ignored.

DO NOT PURCHASE K1 MINERS FROM THIS SITE THEY WILL TAKE YOUR HARD EARNED BTC

It does not take 6 days to issue a refund.

To quote Bicknellski:

"07/08/2013   Processing   We are working on the refund. Ryan our website manager is not in contact at the moment but we have been trying very hard to reach him to rectify this situation. I am sorry you have had to wait 3 days for this."

It's been 6 full days since I requested my refund. I have emailed "Ryan" a few times requesting a refund and was ignored..

These guys are fucking scammers, and will be labeled as scammers until this is rectified.

To quote my original refund request:

"Order number is 57

Order ID: 57
Date Added: 25/07/2013
Payment Method: Bitcoin
Shipping Method: DHL Express Worldwide   Email: kXXXXXXXXXXXm
Telephone: 1XXXXXXXX7
IP Address: 216.36.166.72
Payment Address   Shipping Address
Kyle XXXXXXXX
4XX XXth street
XXXXXn RXX 4XX
XXXXXa
Canada   Kyle TXXXXX
4XX XXth street
XXXXXn RXX 4XX
XXXXXXa
Canada
Product   Model   Quantity   Price   Total
K1 Nano   K1   1   $49.99   $49.99
Sub-Total:   $49.99
DHL Express Worldwide:   $24.82
Handling Fee:   $4.95
Total:   $79.76

I paid 0.8404 BTC and would like them back. Please cancel my order!

Could I have this refunded to my wallet please? Sorry to back out but I may have found a slightly better price!

Refund to address: 1KLYEXnXacCeL9b4KbfQqSxyAhZS6bXXH

Thank you kindly.

Kyle.T"

Some information omitted to protect my privacy.


Be wary of these ASIC sites guys..

[Bicknellski]

My apologies. Unfortunately our website manager doesn't seem to understand the need here but I do.

Here is your BTC.

Code:

Status: 0/unconfirmed, broadcast through 8 nodes
Date: 10/08/2013 12:13
To: Refund K1 Nano - Sorry for the problems we caused. 1KLYEXnXacCeL9b4KbfQqSxyAhZS6bXXH
Debit: -0.8404 BTC
Transaction fee: -0.0001 BTC
Net amount: -0.8405 BTC
Transaction ID: e5095eb5cc85168ce097eb3f67b2fbf8d2ac02c433b805572bb8fd72a117f9a4

I am at a loss to explain why it was not refunded and I can only apologize and I hope that this resolves the matter. This is my own BTC not the BTC held on the website I am doing this payment because I personally believe in prompt refunds. Unfortunately your refund was not prompt and that is my responsibility I could have been much faster to release my own BTC to resolve this problem. Please confirm you have received the BTC.

As a point of clarification. No one is producing much of anything Avalon related given the shipping delays we will refund anyone who submits refunds through the website and the Big Picture Mining Cooperative will honour refunds. Of course we will need to verify the identity of people before we send BTC back. We are working on our shortcomings in our refund system and we will fix it.

[Beastlymac]

We made contact with Ryan who was running the site about refunding you 3 days ago. Sorry for the inconvenience that this has caused and as you can see by the way Bicknellski refunded you from his wallet that we are trying to do our best for the community.

[MRKLYE]

I have received the refund. Thank you.

Sorry I had to escalate matters.. But it seems nothing gets done when I do things politely...

[Beastlymac]

I have received the refund. Thank you.

Sorry I had to escalate matters.. But it seems nothing gets done when I do things politely...

We tried when you originally brought it to our attention but could not get a response from our website manager. Sorry for the inconvenience.

[Bicknellski]

I have received the refund. Thank you.

Sorry I had to escalate matters.. But it seems nothing gets done when I do things politely...

It is entirely our fault. No need to apologize. We regret that we did not resolve the issue in a timely fashion you are well within your rights to complain and escalate matters. We will try our best to do better in future refund situations that is all we can do. Of course we need to follow a better procedure on our end that does require the website be used so there are no errors of double, misplaced or misdirected refund payments. As I mentioned in PM's I was hoping for customers to send me a message via the website that we can properly verify the address you want us to send the BTC back to you with confidence. This is a one off refund and in future all refunds need to go through this check only through our website for security reasons, as we do not want to make problems worse should there be an error and we send BTC to an unverified address that is not under personal control of the customer. We do not really want to have addresses posted in public as a security precaution.
If you can please close the thread and change the title to reflect that we resolved the issue we would be grateful. Also I will add a positive trust your name here as we value that you put your trust in us as a customer.

[iikun]

I was quite surprised to see the title of this thread in this forum but glad it seems to have been resolved. If the OP is happy with the outcome perhaps he/she could edit to to say "resolved" ?  It might prevent bad rep for what seems to have been a simple error.

[Bitcoin Scammer]

Yeah,  It looks like just a delay. We had a few ppl on Bitcoinscammers.com  suggest it was a scam just to come back and say it was a delay in response and issues have been resolved.

[Justin00]

I checked out your site for the first time.
Nice looking site I must say, but pretty funny every single business is listed... but in fairness to you most btc business are scams heh

Yeah,  It looks like just a delay. We had a few ppl on Bitcoinscammers.com  suggest it was a scam just to come back and say it was a delay in response and issues have been resolved.

[Bitcoin Scammer]

Ohh for sure some of them are not scams and people submitted them just for praise. A few good ones on the site. I run it free with no ads and everything that goes up stays up. Other then we have saved a few peoples BTC and have helped consumers resolve issues with companies. It is normally the company not acting in a super speedy fashion that results in someone feeling ripped off. Thanks for the visit. 

I checked out your site for the first time.
Nice looking site I must say, but pretty funny every single business is listed... but in fairness to you most btc business are scams heh

Yeah,  It looks like just a delay. We had a few ppl on Bitcoinscammers.com  suggest it was a scam just to come back and say it was a delay in response and issues have been resolved.

[Beastlymac]

I checked out your site for the first time.
Nice looking site I must say, but pretty funny every single business is listed... but in fairness to you most btc business are scams heh

Yeah,  It looks like just a delay. We had a few ppl on Bitcoinscammers.com  suggest it was a scam just to come back and say it was a delay in response and issues have been resolved.

It seems the person who submitted us has listed almost every bitcoin related site on the Internet. Oh well.
http://bitcoinscammers.com/author/fxphil/

[Bitcoin Scammer]

Fxphil = Admin
Eric = ME = Admin 2
Stacy = Admin 3

  

They submit  I add. It cuts back on spam.    FEEL Free to comment on it or not. Feel free to resolve internal issues as well or not. Things happen not every company is 100% on the ball 100% of the time. I dont think you guys are scammers just got DELAYED like I said.

I checked out your site for the first time.
Nice looking site I must say, but pretty funny every single business is listed... but in fairness to you most btc business are scams heh

Yeah,  It looks like just a delay. We had a few ppl on Bitcoinscammers.com  suggest it was a scam just to come back and say it was a delay in response and issues have been resolved.

It seems the person who submitted us has listed almost every bitcoin related site on the Internet. Oh well.
http://bitcoinscammers.com/author/fxphil/

[MPOE-PR]

I have received the refund. Thank you.

Sorry I had to escalate matters.. But it seems nothing gets done when I do things politely...

This reminds me of the dead parrot sketch.

[Bicknellski]

Code:

"...And when I bought it not half an hour ago, you assured me that its lack of movement was due to it being tired 
and shagged out after a long squawk." 

"It's probably pining for the fjords." 

"Pining for the fjords, what kind of talk is that?"

Again we are sorry for the slow and inexcusable delay in the refund for Kyle. We are still trying to refund a remaining few customers who have yet to respond to our emails. Please check this thread as we continue refunds for the K1 Nano's. https://bitcointalk.org/index.php?topic=251831.0