[ANN] BiteBTC Exchange Launched!

[scorpio26]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

Data has not been archived since September 4? How can you trust such a stock exchange. That's horrible.

It is very important that the work on the errors is carried out and this is officially stated by the administration of the exchange.

In the tax, what to submit about trading from September 4, 2018? Documents confirming the fire need to lay out the news!

[1715609712]

1715609712

[1715609712]

1715609712

[1715609712]

1715609712

[pirrer]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

Data has not been archived since September 4? How can you trust such a stock exchange. That's horrible.

Yes, totally agreed, how can they put the backup and live server in the same place, and the last backup is 3 months ago.

It's unbelievable.

BiteBTC ppl, If you have no ability to run the op, at least using AWS or GCP, they will backup for you, Bitfinex just migrated their servers away from AWS, you're not so big or resourceful, just learn their experience. 

[Murchiella]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

Data has not been archived since September 4? How can you trust such a stock exchange. That's horrible.

It is very important that the work on the errors is carried out and this is officially stated by the administration of the exchange.

In the tax, what to submit about trading from September 4, 2018? Documents confirming the fire need to lay out the news!

Is not taxable profit from trading? If during this period you are not engaged in trading because of the fire in the data center of bitebtc, what taxes are we talking about?

[Zoltax]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

We received thousands of inquiries from traders for a refund indicating the deposit transactions, but almost no one reported about withdrawals received. At the same time, the volume of withdrawals from new accounts who have suffered the most is about 85% of the volume of deposits (traders often check the new exchange and do not trust it with their funds for storage).

In addition, traders who know the addresses of our hot wallets, could give someone else's transaction for their own. Of course, there is a signature mechanism, but it is not available in all blockchains, so it’s also impossible to rely on this method to prove your deposit. We have already made demands for a refund on foreign transactions.

It is also important to note that often traders exchanged one coin and another, i.e. the deposit was recorded in one blockchain, and the withdrawal was recorded in another.
In this case, the exchange rate could have changed and we can not check whether the exchange exactly occurred at the stated rate.

At the same time, a large amount of various coins are still kept in our cold wallets, some of which are not even subject to evaluation due to their low liquidity, and some of them were traded only on BiteBTC in general.
We intend to return these funds to traders and not to limit them in the withdrawal of coins from BiteBTC exchange.

In this regard, we have developed a Coin Refund Roadmap:

1. Every trader applying for unallocated coins must check access to his account. If the account is unavailable, blocked or does not exist, you should register it again and submit the same documents for passing KYC that were submitted the previous time.
After successful registration and authorization to the account, it is recommended to set 2FA to increase the security of trader's account.

2. The trader should fill out a form for each deposit and withdrawal, which he carried out at BiteBTC with indication of txid, amount, sender address and receiver address (this is relevant for private blockchains):
https://bitebtc.com/coin-redistribution
This data will be checked in semi-manual mode to limit fraud attempts.
Applications will be accepted until January 31, 2019.

3. After collecting and processing all the data, as well as comparisons with the current balances of the wallets at the time of the incident, all the coins will be distributed proportionally among the traders who have submitted bids within the specified period.
For example, if the BTC deposit forms were received in total of 100 BTC, the withdrawal forms were received in total of 80 BTC, the unallocated balance as of January 1 was 20 BTC, then all 20 BTC will be distributed among the traders in full.
Another example: if the ETH deposit forms were received for a total of 1000 ETH, the withdrawal forms were received in total of 500 ETH, the unallocated balance was 400 ETH, then all applications will be satisfied at 80% (400/500 = 0.8 ).
All unallocated funds in sufficient volume will be distributed by running the Airdrop campaigns for free distribution of the remaining coins.

 "Applications will be accepted until January 31, 2019" - I saw that. How long will the payments be made to users?  By what date will the deposits be paid to users?

[havid]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

We received thousands of inquiries from traders for a refund indicating the deposit transactions, but almost no one reported about withdrawals received. At the same time, the volume of withdrawals from new accounts who have suffered the most is about 85% of the volume of deposits (traders often check the new exchange and do not trust it with their funds for storage).

In addition, traders who know the addresses of our hot wallets, could give someone else's transaction for their own. Of course, there is a signature mechanism, but it is not available in all blockchains, so it’s also impossible to rely on this method to prove your deposit. We have already made demands for a refund on foreign transactions.

It is also important to note that often traders exchanged one coin and another, i.e. the deposit was recorded in one blockchain, and the withdrawal was recorded in another.
In this case, the exchange rate could have changed and we can not check whether the exchange exactly occurred at the stated rate.

At the same time, a large amount of various coins are still kept in our cold wallets, some of which are not even subject to evaluation due to their low liquidity, and some of them were traded only on BiteBTC in general.
We intend to return these funds to traders and not to limit them in the withdrawal of coins from BiteBTC exchange.

In this regard, we have developed a Coin Refund Roadmap:

1. Every trader applying for unallocated coins must check access to his account. If the account is unavailable, blocked or does not exist, you should register it again and submit the same documents for passing KYC that were submitted the previous time.
After successful registration and authorization to the account, it is recommended to set 2FA to increase the security of trader's account.

2. The trader should fill out a form for each deposit and withdrawal, which he carried out at BiteBTC with indication of txid, amount, sender address and receiver address (this is relevant for private blockchains):
https://bitebtc.com/coin-redistribution
This data will be checked in semi-manual mode to limit fraud attempts.
Applications will be accepted until January 31, 2019.

3. After collecting and processing all the data, as well as comparisons with the current balances of the wallets at the time of the incident, all the coins will be distributed proportionally among the traders who have submitted bids within the specified period.
For example, if the BTC deposit forms were received in total of 100 BTC, the withdrawal forms were received in total of 80 BTC, the unallocated balance as of January 1 was 20 BTC, then all 20 BTC will be distributed among the traders in full.
Another example: if the ETH deposit forms were received for a total of 1000 ETH, the withdrawal forms were received in total of 500 ETH, the unallocated balance was 400 ETH, then all applications will be satisfied at 80% (400/500 = 0.8 ).
All unallocated funds in sufficient volume will be distributed by running the Airdrop campaigns for free distribution of the remaining coins.

loool, you lost the data and I have to waste my time looking for my transactions and sending the info? it's a joke? No backups since 4th september.

Worst exchange ever...

[Tamandrac]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

We received thousands of inquiries from traders for a refund indicating the deposit transactions, but almost no one reported about withdrawals received. At the same time, the volume of withdrawals from new accounts who have suffered the most is about 85% of the volume of deposits (traders often check the new exchange and do not trust it with their funds for storage).

In addition, traders who know the addresses of our hot wallets, could give someone else's transaction for their own. Of course, there is a signature mechanism, but it is not available in all blockchains, so it’s also impossible to rely on this method to prove your deposit. We have already made demands for a refund on foreign transactions.

It is also important to note that often traders exchanged one coin and another, i.e. the deposit was recorded in one blockchain, and the withdrawal was recorded in another.
In this case, the exchange rate could have changed and we can not check whether the exchange exactly occurred at the stated rate.

At the same time, a large amount of various coins are still kept in our cold wallets, some of which are not even subject to evaluation due to their low liquidity, and some of them were traded only on BiteBTC in general.
We intend to return these funds to traders and not to limit them in the withdrawal of coins from BiteBTC exchange.

In this regard, we have developed a Coin Refund Roadmap:

1. Every trader applying for unallocated coins must check access to his account. If the account is unavailable, blocked or does not exist, you should register it again and submit the same documents for passing KYC that were submitted the previous time.
After successful registration and authorization to the account, it is recommended to set 2FA to increase the security of trader's account.

2. The trader should fill out a form for each deposit and withdrawal, which he carried out at BiteBTC with indication of txid, amount, sender address and receiver address (this is relevant for private blockchains):
https://bitebtc.com/coin-redistribution
This data will be checked in semi-manual mode to limit fraud attempts.
Applications will be accepted until January 31, 2019.

3. After collecting and processing all the data, as well as comparisons with the current balances of the wallets at the time of the incident, all the coins will be distributed proportionally among the traders who have submitted bids within the specified period.
For example, if the BTC deposit forms were received in total of 100 BTC, the withdrawal forms were received in total of 80 BTC, the unallocated balance as of January 1 was 20 BTC, then all 20 BTC will be distributed among the traders in full.
Another example: if the ETH deposit forms were received for a total of 1000 ETH, the withdrawal forms were received in total of 500 ETH, the unallocated balance was 400 ETH, then all applications will be satisfied at 80% (400/500 = 0.8 ).
All unallocated funds in sufficient volume will be distributed by running the Airdrop campaigns for free distribution of the remaining coins.

loool, you lost the data and I have to waste my time looking for my transactions and sending the info? it's a joke? No backups since 4th september.

Worst exchange ever...

It is important that the administration deals with this issue, it took a lot of time, yes, but they want to restore the account, as it is important for me, others would have abandoned this case a long time ago.

[bitebtc]

We managed to restore some of the accounts that were blocked as a result of the incident on January 1, 2019.
Unfortunately, the balance sheets and trading history are not preserved on all accounts, besides, in some accounts information about KYC passing was lost.
We kindly ask all traders registered before January 1, 2019 to check their accounts.
If your account is not found, we ask you to re-register with the same e-mail address, and also upload KYC documents for the verification.
After that, we ask you to examine the Coin Redistribution Roadmap and fill out a form:
http://bitebtc.com/coin-redistribution

If your account has been restored without balance and/or trading history, we also ask you to go through KYC verification and follow the Coin Redistribution Roadmap to recover your lost funds:
http://bitebtc.com/coin-redistribution

Thank you for cooperation.

[havid]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

We received thousands of inquiries from traders for a refund indicating the deposit transactions, but almost no one reported about withdrawals received. At the same time, the volume of withdrawals from new accounts who have suffered the most is about 85% of the volume of deposits (traders often check the new exchange and do not trust it with their funds for storage).

In addition, traders who know the addresses of our hot wallets, could give someone else's transaction for their own. Of course, there is a signature mechanism, but it is not available in all blockchains, so it’s also impossible to rely on this method to prove your deposit. We have already made demands for a refund on foreign transactions.

It is also important to note that often traders exchanged one coin and another, i.e. the deposit was recorded in one blockchain, and the withdrawal was recorded in another.
In this case, the exchange rate could have changed and we can not check whether the exchange exactly occurred at the stated rate.

At the same time, a large amount of various coins are still kept in our cold wallets, some of which are not even subject to evaluation due to their low liquidity, and some of them were traded only on BiteBTC in general.
We intend to return these funds to traders and not to limit them in the withdrawal of coins from BiteBTC exchange.

In this regard, we have developed a Coin Refund Roadmap:

1. Every trader applying for unallocated coins must check access to his account. If the account is unavailable, blocked or does not exist, you should register it again and submit the same documents for passing KYC that were submitted the previous time.
After successful registration and authorization to the account, it is recommended to set 2FA to increase the security of trader's account.

2. The trader should fill out a form for each deposit and withdrawal, which he carried out at BiteBTC with indication of txid, amount, sender address and receiver address (this is relevant for private blockchains):
https://bitebtc.com/coin-redistribution
This data will be checked in semi-manual mode to limit fraud attempts.
Applications will be accepted until January 31, 2019.

3. After collecting and processing all the data, as well as comparisons with the current balances of the wallets at the time of the incident, all the coins will be distributed proportionally among the traders who have submitted bids within the specified period.
For example, if the BTC deposit forms were received in total of 100 BTC, the withdrawal forms were received in total of 80 BTC, the unallocated balance as of January 1 was 20 BTC, then all 20 BTC will be distributed among the traders in full.
Another example: if the ETH deposit forms were received for a total of 1000 ETH, the withdrawal forms were received in total of 500 ETH, the unallocated balance was 400 ETH, then all applications will be satisfied at 80% (400/500 = 0.8 ).
All unallocated funds in sufficient volume will be distributed by running the Airdrop campaigns for free distribution of the remaining coins.

loool, you lost the data and I have to waste my time looking for my transactions and sending the info? it's a joke? No backups since 4th september.

Worst exchange ever...

It is important that the administration deals with this issue, it took a lot of time, yes, but they want to restore the account, as it is important for me, others would have abandoned this case a long time ago.

And others just make daily backups...

We are not talking about 2-3 days lost. We are talking about 4 MONTHS without backup. 4 FU**ING MONTHS!!

[Susany]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

We received thousands of inquiries from traders for a refund indicating the deposit transactions, but almost no one reported about withdrawals received. At the same time, the volume of withdrawals from new accounts who have suffered the most is about 85% of the volume of deposits (traders often check the new exchange and do not trust it with their funds for storage).

In addition, traders who know the addresses of our hot wallets, could give someone else's transaction for their own. Of course, there is a signature mechanism, but it is not available in all blockchains, so it’s also impossible to rely on this method to prove your deposit. We have already made demands for a refund on foreign transactions.

It is also important to note that often traders exchanged one coin and another, i.e. the deposit was recorded in one blockchain, and the withdrawal was recorded in another.
In this case, the exchange rate could have changed and we can not check whether the exchange exactly occurred at the stated rate.

At the same time, a large amount of various coins are still kept in our cold wallets, some of which are not even subject to evaluation due to their low liquidity, and some of them were traded only on BiteBTC in general.
We intend to return these funds to traders and not to limit them in the withdrawal of coins from BiteBTC exchange.

In this regard, we have developed a Coin Refund Roadmap:

1. Every trader applying for unallocated coins must check access to his account. If the account is unavailable, blocked or does not exist, you should register it again and submit the same documents for passing KYC that were submitted the previous time.
After successful registration and authorization to the account, it is recommended to set 2FA to increase the security of trader's account.

2. The trader should fill out a form for each deposit and withdrawal, which he carried out at BiteBTC with indication of txid, amount, sender address and receiver address (this is relevant for private blockchains):
https://bitebtc.com/coin-redistribution
This data will be checked in semi-manual mode to limit fraud attempts.
Applications will be accepted until January 31, 2019.

3. After collecting and processing all the data, as well as comparisons with the current balances of the wallets at the time of the incident, all the coins will be distributed proportionally among the traders who have submitted bids within the specified period.
For example, if the BTC deposit forms were received in total of 100 BTC, the withdrawal forms were received in total of 80 BTC, the unallocated balance as of January 1 was 20 BTC, then all 20 BTC will be distributed among the traders in full.
Another example: if the ETH deposit forms were received for a total of 1000 ETH, the withdrawal forms were received in total of 500 ETH, the unallocated balance was 400 ETH, then all applications will be satisfied at 80% (400/500 = 0.8 ).
All unallocated funds in sufficient volume will be distributed by running the Airdrop campaigns for free distribution of the remaining coins.

loool, you lost the data and I have to waste my time looking for my transactions and sending the info? it's a joke? No backups since 4th september.

Worst exchange ever...

It is important that the administration deals with this issue, it took a lot of time, yes, but they want to restore the account, as it is important for me, others would have abandoned this case a long time ago.

And others just make daily backups...

We are not talking about 2-3 days lost. We are talking about 4 MONTHS without backup. 4 FU**ING MONTHS!!

I'm confused. The fire in the server exchange happened a week ago or 4 months ago?

[Loxness]

I am interested, at this moment the exchange works without glitches?

[havid]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

We received thousands of inquiries from traders for a refund indicating the deposit transactions, but almost no one reported about withdrawals received. At the same time, the volume of withdrawals from new accounts who have suffered the most is about 85% of the volume of deposits (traders often check the new exchange and do not trust it with their funds for storage).

In addition, traders who know the addresses of our hot wallets, could give someone else's transaction for their own. Of course, there is a signature mechanism, but it is not available in all blockchains, so it’s also impossible to rely on this method to prove your deposit. We have already made demands for a refund on foreign transactions.

It is also important to note that often traders exchanged one coin and another, i.e. the deposit was recorded in one blockchain, and the withdrawal was recorded in another.
In this case, the exchange rate could have changed and we can not check whether the exchange exactly occurred at the stated rate.

At the same time, a large amount of various coins are still kept in our cold wallets, some of which are not even subject to evaluation due to their low liquidity, and some of them were traded only on BiteBTC in general.
We intend to return these funds to traders and not to limit them in the withdrawal of coins from BiteBTC exchange.

In this regard, we have developed a Coin Refund Roadmap:

1. Every trader applying for unallocated coins must check access to his account. If the account is unavailable, blocked or does not exist, you should register it again and submit the same documents for passing KYC that were submitted the previous time.
After successful registration and authorization to the account, it is recommended to set 2FA to increase the security of trader's account.

2. The trader should fill out a form for each deposit and withdrawal, which he carried out at BiteBTC with indication of txid, amount, sender address and receiver address (this is relevant for private blockchains):
https://bitebtc.com/coin-redistribution
This data will be checked in semi-manual mode to limit fraud attempts.
Applications will be accepted until January 31, 2019.

3. After collecting and processing all the data, as well as comparisons with the current balances of the wallets at the time of the incident, all the coins will be distributed proportionally among the traders who have submitted bids within the specified period.
For example, if the BTC deposit forms were received in total of 100 BTC, the withdrawal forms were received in total of 80 BTC, the unallocated balance as of January 1 was 20 BTC, then all 20 BTC will be distributed among the traders in full.
Another example: if the ETH deposit forms were received for a total of 1000 ETH, the withdrawal forms were received in total of 500 ETH, the unallocated balance was 400 ETH, then all applications will be satisfied at 80% (400/500 = 0.8 ).
All unallocated funds in sufficient volume will be distributed by running the Airdrop campaigns for free distribution of the remaining coins.

loool, you lost the data and I have to waste my time looking for my transactions and sending the info? it's a joke? No backups since 4th september.

Worst exchange ever...

It is important that the administration deals with this issue, it took a lot of time, yes, but they want to restore the account, as it is important for me, others would have abandoned this case a long time ago.

And others just make daily backups...

We are not talking about 2-3 days lost. We are talking about 4 MONTHS without backup. 4 FU**ING MONTHS!!

I'm confused. The fire in the server exchange happened a week ago or 4 months ago?

The fire seems happened a week ago. But the last functional backup is from 4th september. All trades, new accounts, balances, transactions, withdraws and any activity on this exchange since 4th september to 1st january got lost.

For example, I registered my account on october, but if I can try to login with my email or restore my password, I get this message:
We can't find a user with that e-mail address.

[Hidellonie]

I do not remember whether it was asked or not, but I will ask, will you cooperate with other exchanges in the future? or do you have partners?

[Sevreki]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

We received thousands of inquiries from traders for a refund indicating the deposit transactions, but almost no one reported about withdrawals received. At the same time, the volume of withdrawals from new accounts who have suffered the most is about 85% of the volume of deposits (traders often check the new exchange and do not trust it with their funds for storage).

In addition, traders who know the addresses of our hot wallets, could give someone else's transaction for their own. Of course, there is a signature mechanism, but it is not available in all blockchains, so it’s also impossible to rely on this method to prove your deposit. We have already made demands for a refund on foreign transactions.

It is also important to note that often traders exchanged one coin and another, i.e. the deposit was recorded in one blockchain, and the withdrawal was recorded in another.
In this case, the exchange rate could have changed and we can not check whether the exchange exactly occurred at the stated rate.

At the same time, a large amount of various coins are still kept in our cold wallets, some of which are not even subject to evaluation due to their low liquidity, and some of them were traded only on BiteBTC in general.
We intend to return these funds to traders and not to limit them in the withdrawal of coins from BiteBTC exchange.

In this regard, we have developed a Coin Refund Roadmap:

1. Every trader applying for unallocated coins must check access to his account. If the account is unavailable, blocked or does not exist, you should register it again and submit the same documents for passing KYC that were submitted the previous time.
After successful registration and authorization to the account, it is recommended to set 2FA to increase the security of trader's account.

2. The trader should fill out a form for each deposit and withdrawal, which he carried out at BiteBTC with indication of txid, amount, sender address and receiver address (this is relevant for private blockchains):
https://bitebtc.com/coin-redistribution
This data will be checked in semi-manual mode to limit fraud attempts.
Applications will be accepted until January 31, 2019.

3. After collecting and processing all the data, as well as comparisons with the current balances of the wallets at the time of the incident, all the coins will be distributed proportionally among the traders who have submitted bids within the specified period.
For example, if the BTC deposit forms were received in total of 100 BTC, the withdrawal forms were received in total of 80 BTC, the unallocated balance as of January 1 was 20 BTC, then all 20 BTC will be distributed among the traders in full.
Another example: if the ETH deposit forms were received for a total of 1000 ETH, the withdrawal forms were received in total of 500 ETH, the unallocated balance was 400 ETH, then all applications will be satisfied at 80% (400/500 = 0.8 ).
All unallocated funds in sufficient volume will be distributed by running the Airdrop campaigns for free distribution of the remaining coins.

loool, you lost the data and I have to waste my time looking for my transactions and sending the info? it's a joke? No backups since 4th september.

Worst exchange ever...

It is important that the administration deals with this issue, it took a lot of time, yes, but they want to restore the account, as it is important for me, others would have abandoned this case a long time ago.

And others just make daily backups...

We are not talking about 2-3 days lost. We are talking about 4 MONTHS without backup. 4 FU**ING MONTHS!!

I'm confused. The fire in the server exchange happened a week ago or 4 months ago?

The fire seems happened a week ago. But the last functional backup is from 4th september. All trades, new accounts, balances, transactions, withdraws and any activity on this exchange since 4th september to 1st january got lost.

For example, I registered my account on october, but if I can try to login with my email or restore my password, I get this message:
We can't find a user with that e-mail address.

We must recover, we will wait and hope that it will be so, thank God, that others trade without problems

[Cardalex]

Important statement: Coin Redistribution Roadmap

Over these days we have received many complaints and inquiries from traders in connection with the January 1 incident (https://bitebtc.com/news/20), but we are not yet able to answer each one personally, although we are doing everything possible for this.
In this regard, we will report the news on the website bitebtc.com and in our official Twitter account @bitebtccom.

Unfortunately, we have to admit that our specialists failed to recover part of the data from September 4, 2018 to January 1, 2019, including trades, deposits, withdrawals, orders and some other information.
At the same time, the coins and tokens were almost completely preserved, since stored on external servers, including cold storage.
It is easy to check for the lack of movement in the wallets used for deposits - coins on them have not moved since Dec 2018.

We received thousands of inquiries from traders for a refund indicating the deposit transactions, but almost no one reported about withdrawals received. At the same time, the volume of withdrawals from new accounts who have suffered the most is about 85% of the volume of deposits (traders often check the new exchange and do not trust it with their funds for storage).

In addition, traders who know the addresses of our hot wallets, could give someone else's transaction for their own. Of course, there is a signature mechanism, but it is not available in all blockchains, so it’s also impossible to rely on this method to prove your deposit. We have already made demands for a refund on foreign transactions.

It is also important to note that often traders exchanged one coin and another, i.e. the deposit was recorded in one blockchain, and the withdrawal was recorded in another.
In this case, the exchange rate could have changed and we can not check whether the exchange exactly occurred at the stated rate.

At the same time, a large amount of various coins are still kept in our cold wallets, some of which are not even subject to evaluation due to their low liquidity, and some of them were traded only on BiteBTC in general.
We intend to return these funds to traders and not to limit them in the withdrawal of coins from BiteBTC exchange.

In this regard, we have developed a Coin Refund Roadmap:

1. Every trader applying for unallocated coins must check access to his account. If the account is unavailable, blocked or does not exist, you should register it again and submit the same documents for passing KYC that were submitted the previous time.
After successful registration and authorization to the account, it is recommended to set 2FA to increase the security of trader's account.

2. The trader should fill out a form for each deposit and withdrawal, which he carried out at BiteBTC with indication of txid, amount, sender address and receiver address (this is relevant for private blockchains):
https://bitebtc.com/coin-redistribution
This data will be checked in semi-manual mode to limit fraud attempts.
Applications will be accepted until January 31, 2019.

3. After collecting and processing all the data, as well as comparisons with the current balances of the wallets at the time of the incident, all the coins will be distributed proportionally among the traders who have submitted bids within the specified period.
For example, if the BTC deposit forms were received in total of 100 BTC, the withdrawal forms were received in total of 80 BTC, the unallocated balance as of January 1 was 20 BTC, then all 20 BTC will be distributed among the traders in full.
Another example: if the ETH deposit forms were received for a total of 1000 ETH, the withdrawal forms were received in total of 500 ETH, the unallocated balance was 400 ETH, then all applications will be satisfied at 80% (400/500 = 0.8 ).
All unallocated funds in sufficient volume will be distributed by running the Airdrop campaigns for free distribution of the remaining coins.

loool, you lost the data and I have to waste my time looking for my transactions and sending the info? it's a joke? No backups since 4th september.

Worst exchange ever...

It is important that the administration deals with this issue, it took a lot of time, yes, but they want to restore the account, as it is important for me, others would have abandoned this case a long time ago.

And others just make daily backups...

We are not talking about 2-3 days lost. We are talking about 4 MONTHS without backup. 4 FU**ING MONTHS!!

I'm confused. The fire in the server exchange happened a week ago or 4 months ago?

The fire seems happened a week ago. But the last functional backup is from 4th september. All trades, new accounts, balances, transactions, withdraws and any activity on this exchange since 4th september to 1st january got lost.

For example, I registered my account on october, but if I can try to login with my email or restore my password, I get this message:
We can't find a user with that e-mail address.

Backups should be done more often. Don't know the reasons, why such a long time, the admins didn't do it. Well at least the project team promised to compensate for all deposits.

[pirrer]

the team promised to compensate the deposits. And who compensates the money that I earned. I made deposits somewhere 400 dollars. And on the account when the stock exchange worked was 2900+ dollars who compensates me for the remaining 2500 dollars

Thank God if you can take any of them back instead of losing them all , you will feel much better,

And you have no evidence you earned 2500 dollars, it was a good sweet dream 

[Caliesnat]

the team promised to compensate the deposits. And who compensates the money that I earned. I made deposits somewhere 400 dollars. And on the account when the stock exchange worked was 2900+ dollars who compensates me for the remaining 2500 dollars

Logically, things should be returned to you, and how much nobody will return, I think the full amount

[TimurBit]

the team promised to compensate the deposits. And who compensates the money that I earned. I made deposits somewhere 400 dollars. And on the account when the stock exchange worked was 2900+ dollars who compensates me for the remaining 2500 dollars

I think that should restore all of this, including money that was earned.

[skellenfan]

the team promised to compensate the deposits. And who compensates the money that I earned. I made deposits somewhere 400 dollars. And on the account when the stock exchange worked was 2900+ dollars who compensates me for the remaining 2500 dollars

Did bitebtc team specified aboit it? Will pay only deposit or deposit + funds received from trading including?

[havid]

the team promised to compensate the deposits. And who compensates the money that I earned. I made deposits somewhere 400 dollars. And on the account when the stock exchange worked was 2900+ dollars who compensates me for the remaining 2500 dollars

I think that should restore all of this, including money that was earned.

They lost all last 4 months of data.
They have no way to know how much money earned by any user.
Of course, I'm sure that the "fire incident" never happened. Great scam here!

[pirrer]

the team promised to compensate the deposits. And who compensates the money that I earned. I made deposits somewhere 400 dollars. And on the account when the stock exchange worked was 2900+ dollars who compensates me for the remaining 2500 dollars

I think that should restore all of this, including money that was earned.

They lost all last 4 months of data.
They have no way to know how much money earned by any user.
Of course, I'm sure that the "fire incident" never happened. Great scam here!

According what they say, they lost all the transaction data and trading history, so there is no way to track what you earned or lost in past 3-4 months.

Basically, it's a casino which when you guys earn too much, they "burn" all the records and pay what they left or even nothing.

We can't even expect the fully refund, so I say if we can get the number which we deposit, that will be lucky, don't expect too much.