KuCoin. Problems with the exchange

[Os2612]

Heard a lot of positive feedback on this exchange and decided to register and transfer ethereum to this exchange. Transfer was made on January 9th from Lykke. The ethereum was not credited to the account. Lykke`s support team  promptly responded and confirmed that the transfer was completed. KuCoin`s support team is not responding for the second week, three requests have been sent. Has anyone encountered a similar one? What to do?

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[Cryptoisreal]

I started using kucoin from launchup till now, the exchange is highly reliable.

I will like to advice you to join their telegram group and pm their admin on this matter with your transactionharsh.

Moreover, you can cross check the wallet address again

[needctrl]

Did you check the transaction itself?
I'm loving kucoin, it's fast and has a good UI, very pleased with it so far.

[okinawa]

The Kucoin support team used to very helpful but now they are getting very popular, they gained a lot more users in the past few weeks, this probably explain why they take a lot of time to respond to your ticket. Maybe you should go to their telegram and ask the admin like what Cryptoisreal suggested. I think a lot of good exchange become really bad and slow when they got famous, this happenned to poloniex and bittrex. I think it's going to happen with Binance and Kucoin next.

[krinvat77]

I also really like this exchange. There are no complaints to them, everything works quickly, the users interface is good. With deposits, too, no problems, everything came and went quickly. I now began to trade on KuCoin even more often than on binance. They also said that the tech support in the telegram answers faster.

[disconnectme]

To be sincere, this is the first time I will hear someone respond to Kucoin team this way, the exchange has been rely good since the time I started using it, most of these exchanges are experiencing huge increase in number of users and they are having difficulties meeting the demand

[Jeemusu]

You need to ask for the transaction ID so you can confirm for yourself if it went through or not. I would also avoid sending any crypto from exchange to exchange, thats always when I have run into problems in the past.

[Jating]

Been contemplating of doing trades on them because I'm somewhat disappointed with HitBtc. Already made an account but I haven't transferred my coins yet. But when I read this thread, it makes me wonder if I still should go with my decisions. Although there's a lot of positive feedback from you guys, I might hold on it for a while and see how it goes to the OP.

Kindly update us on anything though. Maybe there's a surge of users coming to their platform that's why the support is really slow at this time.

[Os2612]

Been contemplating of doing trades on them because I'm somewhat disappointed with HitBtc. Already made an account but I haven't transferred my coins yet. But when I read this thread, it makes me wonder if I still should go with my decisions. Although there's a lot of positive feedback from you guys, I might hold on it for a while and see how it goes to the OP.

Kindly update us on anything though. Maybe there's a surge of users coming to their platform that's why the support is really slow at this time.

found in the telegram a link to how to send a request to them, in addition to e-mail. While no answer

[Os2612]

The Kucoin support team used to very helpful but now they are getting very popular, they gained a lot more users in the past few weeks, this probably explain why they take a lot of time to respond to your ticket. Maybe you should go to their telegram and ask the admin like what Cryptoisreal suggested. I think a lot of good exchange become really bad and slow when they got famous, this happenned to poloniex and bittrex. I think it's going to happen with Binance and Kucoin next.

surprisingly, but the bittrex support service works quite well. Verification issues were resolved within a couple of days

[FredStringbet]

I use Kucoin a lot and am very happy with them.

[BigBoy89]

Heard a lot of positive feedback on this exchange and decided to register and transfer ethereum to this exchange. Transfer was made on January 9th from Lykke. The ethereum was not credited to the account. Lykke`s support team  promptly responded and confirmed that the transfer was completed. KuCoin`s support team is not responding for the second week, three requests have been sent. Has anyone encountered a similar one? What to do?

Interesting. Did you tried their live chat? Usually you will need to wait 20-30 minutes, but then they are solving problems very fast. Few times I had delays and use the live chat successfully. But I'm making there over 50 deposits/withdraws daily.

[Os2612]

Heard a lot of positive feedback on this exchange and decided to register and transfer ethereum to this exchange. Transfer was made on January 9th from Lykke. The ethereum was not credited to the account. Lykke`s support team  promptly responded and confirmed that the transfer was completed. KuCoin`s support team is not responding for the second week, three requests have been sent. Has anyone encountered a similar one? What to do?

Interesting. Did you tried their live chat? Usually you will need to wait 20-30 minutes, but then they are solving problems very fast. Few times I had delays and use the live chat successfully. But I'm making there over 50 deposits/withdraws daily.

In the chat already wrote two times. No answer. Filled out the form, which is attached to the chat, wrote to the support several times, but there is no result. It's been a month since I sent the eth

[Catmony]

If you have transferred ETH and it is showing in etherscan or other block explorer than only kucoin can help you out but make sure that those ETH was really sent.

I am using kucoin for more than a month and done several deposits/withdraws/trades without even a single error.

[krm4700]

The fact of the transfer is that it happens very heavily, which is why it causes time loss. We need to help us to fix it

[leea-1334]

Sorry to hear about your problems. I have been very fortunate thus far in all my experiences with various exchanges. When I run into problems, I usually get some help eventually, even if there is mostly a long delay and nothing I can do about. Now, just keep persisting, every 2 or 3 days, always use the same reference number so they do not get confused. And be polite, do not be rude. I know how you feel but trust me if you are rude, they will keep you waiting even longer.

[lordzc]

Kucoin stock exchange is a very successful and fast stock exchange, the team is very good quality.

[bigcash2011]

Personally i have not faced any problem while using and trading on kucoin, i have not contacted support so im not in a position to comment on their service.

[slapper]

Heard a lot of positive feedback on this exchange and decided to register and transfer ethereum to this exchange. Transfer was made on January 9th from Lykke. The ethereum was not credited to the account. Lykke`s support team  promptly responded and confirmed that the transfer was completed. KuCoin`s support team is not responding for the second week, three requests have been sent. Has anyone encountered a similar one? What to do?

Wow. What a bad situation. Kucoin is a new exchange and they suppose to be good at support customers. But what they are doing here really make me nervous. Well, never trust any exchange 100% because they can scam you whenever they like. Kucoin does not have the announcement thread here so it is hard to reach them from bitcointalk. The only thing you can do right now is to wait. Hope that you will get your money soon

[heidikim]

There's a problem at Binance. Kucoin is also a rising stock market. It's normal for maintenance work. We also need to communicate for problems.