Is anyone actually going to buy the 600 GH/s BFL unit after their customer serv?

[Adeel06]

Is anyone actually going to buy the 600 GH/s BFL unit after their customer service? The reason I ask this is because not only did their employees call their customers who waited a year "stupid" etc. but they used customer money to fund research and development along with marketing. I know I'll probably get flamed by Josh for this but if this wasn't the case, then the people who paid in BTC, why were their refunds offered in USD? So basically profit was made twice, once on sales, and second on BTC increase while people waited a year. I just wanted to know exactly how they plan on selling to people on bitcointalk.org as I have seen their advertisement on this site after their treatment of the people who allowed them to exist in the first place. By making their empty promises, the company profited in the millions because of peoples' wanting of a 1.5 TH/s miner, and the other miners which people thought would make them rich, but in actuality just made BFL rich. Like all my other posts, please keep the discussion positive and reasonable. BFL, realize this isn't a flame to you, but more of a wake up call. I have run numerous successful businesses and the most important thing in my mind is customer service. Hence, with my group buy, though I purchased systems already, along with cooling, humidity control and security structure. I still refunded peoples' money up until early August. With that, let's start some discussion!

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[BitcoinBarrel]

Yes it really is a shame how they conducted themselves as a business and profited on the hopes and dreams of many people left in the dirt.

[jermwerty]

Yes those who already have an unfulfilled BFL preorder can upgrade to Monarch.  That is their target market.  And at this point this may be the only hope for users with pending BFL orders, as you can get an ASICMiner blade delivered next week for the price of a brand new single order placed today that would ship by Christmas ... hopefully?  LOL

[Adeel06]

How many people have actually received their BFL miners? Other than the 2 500 GH/s systems I heard of?

[Adeel06]

I just read this on their website "Butterfly Labs has shipped more ASIC products than all competitors combined"

ROFL. Okay, now I'm just getting upset. How can they blatantly lie like that when AsicMiner, Avalon, etc... have shipped TONS more than BFL. This is getting ridiculous now.

[Adeel06]

Read this website for more details: http://www.butterflylabs.com/monarch/

Sadly, they are getting away with getting basically a loan that increased in value because of people's naiveity. The more I read into this, the more upset I am getting....

[Adeel06]

"As a fairly early Bitcoin adopter and institutional miner, the choice for mining hardware comes down to innovation. Who is going to have the experience and best technology going forward to keep me ahead of the curve? The fact that BFL has a proven chip design, combined with their innovations in form factor and node size means that they will be hard to beat moving forward."
James Gibson - GigaVPS


One of the only 2 people that got a miner, GigaVPS. Haha... funny stuff.

[dropt]

One of the only 2 people that got a miner, GigaVPS. Haha... funny stuff.

Quite a few people have received theirs, but I'm sure those that have only comprise a small percentage of the total order book.  I'm glad you're doing your research instead of being blinded by greed like so many of those who went the BFL route.

Funny how you don't hear much from gigaVPS these days.  He used to be a a flagship member around here.

[Xian01]

I would hope sanity prevails this time around, people have grown wiser to BFL's antics, and will not be supporting them with their latest offering.

[wpgdeez]

I know of 3 people local that have received equipment. 2x500 ghash, 3x50ghash and 1 jally.

[Ridicuss]

I have 2 Jalepenos but canceled orders on 5 more jalapenos and 3 singles. Buy form BFL? I would like to say never again, but every time I say that, sometime in my life I have to go back on it. I like their gear, but the antics of the "Face of the company" are a complete turn off.

 If that was the face of your company, could you stay in business?

My business is extremely competitive and if my representatives acted like that, none of us would have jobs.

edit: Took quote out. Did not intend to quote.

[Adeel06]

Well I am happy that we are going to be providing a service soon to bitcoiners and already to have done a group buy with 9 systems for KnCminers jupiter. Hope they don't let us down like BFL did. I will NEVER buy from them. Wasted one year and 80K on these guys.

[Adeel06]

I know of 3 people local that have received equipment. 2x500 ghash, 3x50ghash and 1 jally.

Yeah after waiting a year and a half for them to do r&d advertising etc with their money? That sounds legit. If I ever ran one of my businesses that way, I'd probably commit suicide from guilt. Then again, I have a conscience.

[MoneyMorpheus]

I'm one of the lucky ones that got his jalapeño, before a lot of other people that was behind me. But still I wouldn't buy a 600 ghs unit. Given their workspeed, customers service and everything I know I'm not walking down that path again...

Even that I was lucky I feel identified with this video:


http://www.youtube.com/watch?v=4jYNMKdv36w


But I may be wrong...

[-ck]

History will repeat itself once more. Sure a lot of people will not invest with them again, but a hell of a lot will prepay for fear of missing out.

[dropt]

History will repeat itself once more. Sure a lot of people will not invest with them again, but a hell of a lot will prepay for fear of missing out.

We just need another "bubble" and BFL will be set for life.

[KonstantinosM]

How many people have actually received their BFL miners? Other than the 2 500 GH/s systems I heard of?

I received my 30 GH/s Unit, Just 10 months late!

I'm happy because it allowed me to get into BTC.... If however they had shipped when they promised to I'd be sitting on dozens of thousands of dollars worth of BTC....Even if I had bought btc outright I would have made a better deal...

My miner will probably ROI (most of other BFLs won't)

My reason for buying the miner was never to ROI though, I just wanted to get into bitcoin (I have stated this many times in the BFL forum)

Honestly BFL created a far superior product to most of it's competitors at the time....

The avalon units seem a far worse deal to me....

Most ASIC manufacturers up to now have screwed up in many ways...

Maybe manufacturers like Cointerra and Bitfury won't continue with this model

There is no way a person could trust BFL to ship the 600 GH/s unit unless they promise to give you a 2% refund for every day they are late or something similar... Pre-orders need to have some parameters too!
BFL fails horribly at customer service because they didn't offer an easy way to get a refund... You'd have to fight it every step of the way. Being one of the few satisfied customers doesn't mean I didn't hear the outcry from the customers that were absolutely screwed (and not partially like me). Even Madbitcoins has orders that haven't yet been received from butterfly labs and is unable to get a refund (I sent him a bitcointalk thread that may help him).

BFL up to now has some really horrible business practices: A record of huge delays, Bad customer service, Unclear and changing purchasing terms, arbitrary increases in price, unreasonable shipping costs
On the other hand they do go from production to shipping quickly and efficiently, Their products hash at the promised rate and they are one of the first companies (and generally the first to ship 65nm at a very high volume...

[Adeel06]

How many people have actually received their BFL miners? Other than the 2 500 GH/s systems I heard of?

I received my 30 GH/s Unit, Just 10 months late!

I'm happy because it allowed me to get into BTC.... If however they had shipped when they promised to I'd be sitting on dozens of thousands of dollars worth of BTC....Even if I had bought btc outright I would have made a better deal...

My miner will probably ROI (most of other BFLs won't)

My reason for buying the miner was never to ROI though, I just wanted to get into bitcoin (I have stated this many times in the BFL forum)

Honestly BFL created a far superior product to most of it's competitors at the time....

The avalon units seem a far worse deal to me....

Most ASIC manufacturers up to now have screwed up in many ways...

Maybe manufacturers like Cointerra and Bitfury won't continue with this model

There is no way a person could trust BFL to ship the 600 GH/s unit unless they promise to give you a 2% refund for every day they are late or something similar... Pre-orders need to have some parameters too!
BFL fails horribly at customer service because they didn't offer an easy way to get a refund... You'd have to fight it every step of the way. Being one of the few satisfied customers doesn't mean I didn't hear the outcry from the customers that were absolutely screwed (and not partially like me). Even Madbitcoins has orders that haven't yet been received from butterfly labs and is unable to get a refund (I sent him a bitcointalk thread that may help him).

BFL up to now has some really horrible business practices: A record of huge delays, Bad customer service, Unclear and changing purchasing terms, arbitrary increases in price, unreasonable shipping costs
On the other hand they do go from production to shipping quickly and efficiently, Their products hash at the promised rate and they are one of the first companies (and generally the first to ship 65nm at a very high volume...

Am I high or did you just say they ship quickly and efficiently?! Lol. You should buy some products from one of my companies and see what quick and efficient shipping really looks like.

[Xian01]

On the other hand they do go from production to shipping quickly and efficiently

 "Quick" and "Efficient" are two words that cannot be used to describe anything about Butterfly Labs' current production debacle.

[Unacceptable]

Hey KonstantinosM,if you think they go from production to shipping quickly and efficiently.......go ahead and place another order today......I dare ya.......you scared