bustabit – The original crash game

[RHavar]

Is the site down RN? I am unable to login.

Yup

Daniel said he's working on it now, sounds like it'll be a couple hours or something

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[janggernaut]

Is the site down RN? I am unable to login.

Try it now. I just give it a try and able to login on Bustabit. It's been a while since i logged to Bustabit, after WangTangV2 lose more than 600 btc back then, i rarely come here.

[Tessnik]

The site is still down I just tried to in and it didn't work, I dont know if it's my network or any other user experiencing the same thing I know the team announced maintenance is it not done with yet.

[Alisha-k]

Congratulations on your achievement I would need a little clearity on this

Deposit precredits
Don't want to wait for your deposit to be confirmed? Precredit it for a small fee and start playing immediately!

Not all deposits are eligible to be precredited and your precredited balance cannot be withdrawn, tipped or invested until your deposit confirms.

How do we know a deposit that wouldn't be precredited and after confirmation would the precredited amount be transferred to the main deposit together with the winnings attached to it so it can be withdrawn

[janggernaut]

Congratulations on your achievement I would need a little clearity on this

Deposit precredits
Don't want to wait for your deposit to be confirmed? Precredit it for a small fee and start playing immediately!

Not all deposits are eligible to be precredited and your precredited balance cannot be withdrawn, tipped or invested until your deposit confirms.

How do we know a deposit that wouldn't be precredited and after confirmation would the precredited amount be transferred to the main deposit together with the winnings attached to it so it can be withdrawn

Based on Rhavar's explanation on here, your deposit won't be precredited if you didn't push the button

What if I deposit without opting in, wait 20 minutes without getting a confirmation and change my mind about opting in. Can I at that point opt in and instantly get 99% of the deposited amount in my balance? Or do I have to decide before I make the transaction whether I want to pay the 1% fee or not?

You actually decide after depositing. The way it works is you make a deposit like normal, and then get a notification in bustabit that there's a pending deposit. If you go to the detail page, it shows up as a "pending deposit" and next to that there's a button you can push to have precredited  (and then confirm the fee). At that point the code does a bunch of checks (fee rate, bip125, check unconfirmed parents, checks total site risk, checks if the site has been defrauded before), and if everything is good you get 99% of your money instantly added.

I never tried that as i always wait until my deposit got confirmed then i start to play.

[tygeade]

The site is still down I just tried to in and it didn't work, I dont know if it's my network or any other user experiencing the same thing I know the team announced maintenance is it not done with yet.

It is working fine for me, tried it and also since it is a "social" game I have seen other people gamble there as well. While we are here and talking about maintenance and improvements, I would like to also ask about the problem we may face with the "slowness" when we use VPN, it has been like that for years and I understand that there is this thing about not playing with VPN which is why it is not a priority and I get that, it is understandable.

But, are we really going to keep treating VPN as some boogeyman forever and make it very impossible to gamble that way (because of huuuuge lag) or is there even a slight bit of hope about it getting improved? I tried all kinds of VPN under the sun (not specifically for this to be fair) on chrome, and even love using my Opera browser with built-in VPN and all of them gives the same result, you click and takes nearly 3 seconds for it to register. No chance for it to get a look?

[SquallLeonhart]

What if I deposit without opting in, wait 20 minutes without getting a confirmation and change my mind about opting in. Can I at that point opt in and instantly get 99% of the deposited amount in my balance? Or do I have to decide before I make the transaction whether I want to pay the 1% fee or not?

You actually decide after depositing. The way it works is you make a deposit like normal, and then get a notification in bustabit that there's a pending deposit. If you go to the detail page, it shows up as a "pending deposit" and next to that there's a button you can push to have precredited  (and then confirm the fee). At that point the code does a bunch of checks (fee rate, bip125, check unconfirmed parents, checks total site risk, checks if the site has been defrauded before), and if everything is good you get 99% of your money instantly added.

I never tried that as i always wait until my deposit got confirmed then i start to play.

Not like it takes too long neither, this was a valid thing to have years ago in 2017 periods when it took hours upon hours for it to happen but then we end up with something not even close to that anymore, it's very quick.

For example, the last time I deposited it took me about 30 minutes to get it, why spend another extra fee instead of waiting 30 minutes? That doesn't make sense to me, so that's why I do not use that at all. Don't get me wrong, there were a period in bitcoin when you had to wait 8 hours, that's right I have waited 8 hours to get my deposit once, it was early 2018 I think I am not sure, it could be late 2017 as well, and I spent 70 bucks to send it as well, this wasn't for too long but it happened once, so during those times it is obvious that these type of things were very valid features that everyone would love to play and probably did.

[devans]

It is working fine for me, tried it and also since it is a "social" game I have seen other people gamble there as well. While we are here and talking about maintenance and improvements, I would like to also ask about the problem we may face with the "slowness" when we use VPN, it has been like that for years and I understand that there is this thing about not playing with VPN which is why it is not a priority and I get that, it is understandable.

But, are we really going to keep treating VPN as some boogeyman forever and make it very impossible to gamble that way (because of huuuuge lag) or is there even a slight bit of hope about it getting improved? I tried all kinds of VPN under the sun (not specifically for this to be fair) on chrome, and even love using my Opera browser with built-in VPN and all of them gives the same result, you click and takes nearly 3 seconds for it to register. No chance for it to get a look?

Playing bustabit via a VPN feels more laggy because the connection is routed through more computers across the internet and as a result information takes longer to physically travel back and forth between bustabit and your browser. Unfortunately there is nothing bustabit can do about that as it's a limitation of physics itself.

That being said, if you're seeing three seconds of lag with a VPN and the connection is fine without the VPN then my guess is that something is misconfigured in your VPN client or on the VPN provider's end.

[Cuirtswuf]

Can I please withdraw from my account u banned pls

[Lakai01]

Can I please withdraw from my account u banned pls

It has been explained to you a few times that Daniel will not give you support here via the forum and that you should contact him directly via the contact email address. Afaik you were already in contact with him and even received an answer. So I would suggest that you simply ask again via the same way?

[devans]

I have responded to all support requests submitted more than four hours ago (that's when I last checked my inbox). If you sent me a support request before then you will have received a response from me via email. It's worth checking your spam folder as sometimes messages end up there erroneously.

[janggernaut]

I have responded to all support requests submitted more than four hours ago (that's when I last checked my inbox). If you sent me a support request before then you will have received a response from me via email. It's worth checking your spam folder as sometimes messages end up there erroneously.

Do you handle all support ticket on bustabit? Thought there are people who helping you to handle the ticket for faster response to all user who have problem about their account on bustabit (just like guy on above).

[Lakai01]

Do you handle all support ticket on bustabit? Thought there are people who helping you to handle the ticket for faster response to all user who have problem about their account on bustabit (just like guy on above).

Paying extra people to handle support only makes sense if the support volume is relatively high. Especially at Bustadice/Bustabit there are also chats or the possibility to ask questions here in the forum, which surely intercepts many of the requests before they even reach Daniel.

Problems with deposits/payments like in this case have to be solved by Daniel anyway, but I don't think that there are too many.

[devans]

Yeah, I answer all support requests myself. Generally I respond to all messages within 24 hours. In this case the longest response time to their multiple tickets was 7 hours and 2 minutes, which I think is reasonable.

[dezoel]

Yeah, I answer all support requests myself. Generally I respond to all messages within 24 hours. In this case the longest response time to their multiple tickets was 7 hours and 2 minutes, which I think is reasonable.

Lol, why though? I mean you must be making good enough profit to hire someone else for helping you out right? I have zero clue how much you make, it is probably easy to calculate based on what people made and lost since the start of the year on the investment page and then calculate your cut on that. However even without doing that, I assumed that you were making good enough profit to hire some people, not even just one person but more like multiple people to help you out, could be about coding, design, support staff and many things like that.

Why do you end up doing all of that all by yourself without getting any help, is it more about trying to protect the website from someone to come in and change something and ruin it? Or maybe some support staff acting unprofessionally and destroy your reputation? If that is the case we all know you already, I doubt we would put it on you when they do a mistake.

[DarkStar_]

Yeah, I answer all support requests myself. Generally I respond to all messages within 24 hours. In this case the longest response time to their multiple tickets was 7 hours and 2 minutes, which I think is reasonable.

Lol, why though? I mean you must be making good enough profit to hire someone else for helping you out right? I have zero clue how much you make, it is probably easy to calculate based on what people made and lost since the start of the year on the investment page and then calculate your cut on that. However even without doing that, I assumed that you were making good enough profit to hire some people, not even just one person but more like multiple people to help you out, could be about coding, design, support staff and many things like that.

Why do you end up doing all of that all by yourself without getting any help, is it more about trying to protect the website from someone to come in and change something and ruin it? Or maybe some support staff acting unprofessionally and destroy your reputation? If that is the case we all know you already, I doubt we would put it on you when they do a mistake.

It's probably a trust issue and a lack of need. It's definitely hard to find good support people that are knowledgeable about the space (and I'm assuming he doesn't want someone to just read off of a script), and even harder to trust them. If you give too much access, they could theoretically steal lots of money. If you give too little access, you'd end up doing a lot of the work yourself anyway. My guess is that bustabit/bustadice don't end up getting too many support tickets in the first place so it's not a big deal for him to personally handle all of them.

[JollyGood]

What has the amount of profit he might or might not be making got to do with him hiring or not hiring people to help him out?

DarkStar_ has mentioned reasons why Bustabit and other websites might not need or want to have staff handling customer emails, it seems certainly plausible. Even some huge corporations employing hundreds of people inform customers to wait 24/48/72 hours for a reply, some even cite a week. If devans is replying sooner including to someone who has opened multiple tickets in 7 hours then that statistically is excellent and he deserves credit which is why your post baffled me.

After reading your post I thought it was worth a look in to your recent posting history therefore I posted about you for not being the original owner. If I have written anything wrong please free to post in that thread to contest it or correct me but allow devans to keep this thread about Bustabit: https://bitcointalk.org/index.php?topic=5350853.msg57530459#msg57530459

Yeah, I answer all support requests myself. Generally I respond to all messages within 24 hours. In this case the longest response time to their multiple tickets was 7 hours and 2 minutes, which I think is reasonable.

Lol, why though? I mean you must be making good enough profit to hire someone else for helping you out right? I have zero clue how much you make, it is probably easy to calculate based on what people made and lost since the start of the year on the investment page and then calculate your cut on that. However even without doing that, I assumed that you were making good enough profit to hire some people, not even just one person but more like multiple people to help you out, could be about coding, design, support staff and many things like that.

Why do you end up doing all of that all by yourself without getting any help, is it more about trying to protect the website from someone to come in and change something and ruin it? Or maybe some support staff acting unprofessionally and destroy your reputation? If that is the case we all know you already, I doubt we would put it on you when they do a mistake.

[malevolent]

It's probably a trust issue and a lack of need. It's definitely hard to find good support people that are knowledgeable about the space (and I'm assuming he doesn't want someone to just read off of a script), and even harder to trust them. If you give too much access, they could theoretically steal lots of money. If you give too little access, you'd end up doing a lot of the work yourself anyway. My guess is that bustabit/bustadice don't end up getting too many support tickets in the first place so it's not a big deal for him to personally handle all of them.

Given the number of users there could be enough tickets to be an annoyance but finding the right people for customer support in the cryptocurrency space is definitely a problem. The kind of people that will do the job well and can also be trusted will get bored quickly and start looking for other opportunities.

[Lakai01]

Given the number of users there could be enough tickets to be an annoyance but finding the right people for customer support in the cryptocurrency space is definitely a problem. The kind of people that will do the job well and can also be trusted will get bored quickly and start looking for other opportunities.

This is a general issue in software support. It is very difficult to find good people, but the ones you do find are completely underchallenged after six months at the latest and quit again or want more demanding jobs.

However, you will never be able to give a support employee access to funds (FIAT, Bitcoin, ...), the potential that something happens here and you are cheated as an operator is very high. We have now solved this in our company via bots. These can handle about 60% of the requests ("please reset my password", "i don't know how to deposit", ...). About 30% are then handled by level 2 support staff and the rest comes to the owners themselves, especially when it comes to special withdrawal requests or legal threats.

[devans]

Generally speaking, the support requests I could delegate to someone else don't require much time to resolve, and those that do take time to respond to can't be delegated because they require database access to resolve. As a result hiring dedicated customer service representatives hasn't been worth it so far. Besides, I think it's valuable to players that they can immediately and directly get in touch with someone who can help them when they need to