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[xddmaa]

My order still hasn't been shipped

[erre]

My order still hasn't been shipped

Is the support completely unresponsive? Maybe open a scam accusation could work to take them to this forum.
Bitgild services are becoming so bad that I'm thinking about opening a similar service myself, anybody knows their annual turnover?

[xddmaa]

My order still hasn't been shipped

Is the support completely unresponsive? Maybe open a scam accusation could work to take them to this forum.
Bitgild services are becoming so bad that I'm thinking about opening a similar service myself, anybody knows their annual turnover?

Support is completely unresponsive (more than a week), my order has been in "processing" for more than three weeks. I would stay away from this site at the moment, don't know what's going on but this is a horrible situation for me.

[erre]

My order still hasn't been shipped

Is the support completely unresponsive? Maybe open a scam accusation could work to take them to this forum.
Bitgild services are becoming so bad that I'm thinking about opening a similar service myself, anybody knows their annual turnover?

Support is completely unresponsive (more than a week), my order has been in "processing" for more than three weeks. I would stay away from this site at the moment, don't know what's going on but this is a horrible situation for me.

I think that the worst flag are they not working on their site: they aren't still able to show btc prices, usd/eur prices are sometimes discordant, and try to google "cialis site:bitgild.com" and see what happens...

My suggestion would be to open a scam accusation on this forum and point the link to their support, if it don't work they are off to me.

[mocarz87]

I placed my order one week ago and I have just asked when they are going to ship the package. They responded immediately saying that it will be shipped tomorrow.
I've ordered from them three times already and everything was fine.

[xddmaa]

I placed my order one week ago and I have just asked when they are going to ship the package. They responded immediately saying that it will be shipped tomorrow.
I've ordered from them three times already and everything was fine.

You're talking about https://www.amsterdamgold.com right? Because I still haven't heard anything back from Bitgild and I've waited for weeks at this point. My order has been stuck in processing for almost a month now.

[mocarz87]

I placed my order one week ago and I have just asked when they are going to ship the package. They responded immediately saying that it will be shipped tomorrow.
I've ordered from them three times already and everything was fine.

You're talking about https://www.amsterdamgold.com right? Because I still haven't heard anything back from Bitgild and I've waited for weeks at this point. My order has been stuck in processing for almost a month now.

I'm sorry to tell you, but I'm talking about Bitgild. They've kept their word and they've sent me shipping information with a valid UPS tracking number today.
If you paid using Bitcoin too, has the transaction been confirmed at least 6 times?

[xddmaa]

I placed my order one week ago and I have just asked when they are going to ship the package. They responded immediately saying that it will be shipped tomorrow.
I've ordered from them three times already and everything was fine.

You're talking about https://www.amsterdamgold.com right? Because I still haven't heard anything back from Bitgild and I've waited for weeks at this point. My order has been stuck in processing for almost a month now.

I'm sorry to tell you, but I'm talking about Bitgild. They've kept their word and they've sent me shipping information with a valid UPS tracking number today.
If you paid using Bitcoin too, has the transaction been confirmed at least 6 times?

It has 3831 confirmations, I sent them the money almost a month ago, BitPay also confirmed this. It's seems I'm being selectively scammed, my order has been stuck as processing for almost a month. Bitgild support is not responding to my messages. By the way, what e-mail address did you use to contact them? I've tried info@bitgild.com and support@bitgild.com without any success. I even tried the domain registrants e-mail. Nothing.

[SolarSilver]

It has 3831 confirmations, I sent them the money almost a month ago, BitPay also confirmed this. It's seems I'm being selectively scammed, my order has been stuck as processing for almost a month. Bitgild support is not responding to my messages. By the way, what e-mail address did you use to contact them? I've tried info@bitgild.com and support@bitgild.com without any success. I even tried the domain registrants e-mail. Nothing.

Try perhaps the contact form on their website?

[mocarz87]

It has 3831 confirmations, I sent them the money almost a month ago, BitPay also confirmed this. It's seems I'm being selectively scammed, my order has been stuck as processing for almost a month. Bitgild support is not responding to my messages. By the way, what e-mail address did you use to contact them? I've tried info@bitgild.com and support@bitgild.com without any success. I even tried the domain registrants e-mail. Nothing.

Try perhaps the contact form on their website?

I used sales@bitgild.com.

[SolarSilver]

It has 3831 confirmations, I sent them the money almost a month ago, BitPay also confirmed this. It's seems I'm being selectively scammed, my order has been stuck as processing for almost a month. Bitgild support is not responding to my messages. By the way, what e-mail address did you use to contact them? I've tried info@bitgild.com and support@bitgild.com without any success. I even tried the domain registrants e-mail. Nothing.

Try perhaps the contact form on their website?

I used sales@bitgild.com.

support@ usually replies in a 1 day turnover so I'm wondering what is going on. Perhaps he is not giving them his order number?

It is frustrating they don't list a contact phone number

On the other hand I'm very happy with the experiences with https://www.amsterdamgold.com/
Their prices are lower, they have phone support and email replies come quick.

(that is not solving xddmmaa 's problem of course)

[xddmaa]

I finally got a response from the owner of Bitgild, with a vague explanation about there being delays with my payment. My order is supposed to be shipped tomorrow, 28 days after it was placed. He had no explanation for why my other messages were ignored before this.

Anyway, I'm just happy something is finally happening - I was just about to take legal proceedings against them and open a scam accusation thread on this forum. I've never had any issues like this before and this was my seventh order from Bitgild.

[SolarSilver]

I finally got a response from the owner of Bitgild, with a vague explanation about there being delays with my payment. My order is supposed to be shipped tomorrow, 28 days after it was placed. He had no explanation for why my other messages were ignored before this.

Anyway, I'm just happy something is finally happening - I was just about to take legal proceedings against them and open a scam accusation thread on this forum. I've never had any issues like this before and this was my seventh order from Bitgild.

Who replied? Wouter Vonck?

If you intend to buy more PM, have a look at amsterdamgold.com

[xddmaa]

Yes, it took ~24 hours for me to receive my order after Mr. Vonk's reply. Which obviously is insanely fast. All is well in the end, but I will not say it was a pleasant experience. Order took 27 days to get shipped without any communication whatsoever, somehow my attempts to contact them didn't get through until yesterday. With that said, I'm glad to be able to confirm that Bitgild is still legit. All my prior orders where handled swiftly until the last one, which was handled horribly but ended well anyway.

This is what I received from them: https://i.imgur.com/TYXqRRN.jpg

[SolarSilver]

All my prior orders where handled swiftly until the last one, which was handled horribly but ended well anyway.

This is what I received from them:

Was it shipped from EPMD in Frankfurt?

[xddmaa]

It was shipped from CoinInvest GmbH in Frankfurt, as always. Do you know if AmsterdamGold uses the same partnership in their business plan?

[SolarSilver]

It was shipped from CoinInvest GmbH in Frankfurt, as always. Do you know if AmsterdamGold uses the same partnership in their business plan?

CoinInvest and EPMD are the same company

AmsterdamGold does not use Coininvest and they ship only direct from their offices in Schiphold using Micropacket as a secure shipper

[Freefactomizer]

Hi I ordered twice from you in 2014 and I was satisfied, now that BTC is high again I think to buy again some gold with it.
Would you consider to participate to Byteball cashback program ? Me and other customers could get a cashback of 10% which is really interesting on such high value purchase.
https://medium.com/byteball/byteball-cashback-program-9c717b8d3173

[paulmetcalfe]

Ordered with BTC from bitgild on 5th Nov - received valid UPS tracking # whilst reading this forum (7th)

[MrPiggles]

ordered 3 days ago (20th) got this lot in today

1 btc worth of gold and silver