ptereh
Newbie
 Offline
Activity: 49
Merit: 0
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December 03, 2013, 11:50:21 PM |
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They changed the design?
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wtzr (OP)
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December 04, 2013, 08:43:56 AM |
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They changed the design?
Yes. The 2014 Silver Maple Leaf bullion will have a new finish. Also visible on the picture. |
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eternalgloom
Legendary
Offline
Activity: 1792
Merit: 1283
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December 06, 2013, 02:00:23 AM |
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I placed an order yesterday, but the status is still "processing".
Any idea how long it takes to ship the items?
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wtzr (OP)
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December 06, 2013, 09:38:10 AM |
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I placed an order yesterday, but the status is still "processing".
Any idea how long it takes to ship the items?
Payments are in and we are indeed "processing" the order. Please keep in mind that with all the bitcoin chaos currently we are getting much more orders than usual. Please allow 3-5 business days for your order to ship. |
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wtzr (OP)
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December 09, 2013, 04:28:13 PM |
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Hey wtzr  I ordered some Kinebars on the 1st Dec., and was told after paying that they weren't in stock (the 2gram ones) and that they would be in on the 6th Dec. and then my order would be shipped immediately. I still haven't heard anything concerning my order though. Any news? Order#: 100000165 Thanks K. Thank you for your question. Your order is indeed delayed and most of the times it should not take that long. We are currently chasing our wholesaler. In fact the 2g and 5g are already here, but their are some delivery problems with the 1g kinebar. We will keep you updated on this order. As soon as the 1g arrives we will ship your order immediately . |
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Kruncha
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December 09, 2013, 04:35:07 PM |
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Hey wtzr I ordered some Kinebars on the 1st Dec., and was told after paying that they weren't in stock (the 2gram ones) and that they would be in on the 6th Dec. and then my order would be shipped immediately. I still haven't heard anything concerning my order though. Any news? Order#: 100000165 Thanks K. Thank you for your question. Your order is indeed delayed and most of the times it should not take that long. We are currently chasing our wholesaler. In fact the 2g and 5g are already here, but their are some delivery problems with the 1g kinebar. We will keep you updated on this order. As soon as the 1g arrives we will ship your order immediately . Ok, thanks. As long as i know what's going on, i'm ok. K. |
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CryptoCluster
Member
Offline
Activity: 84
Merit: 10
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December 10, 2013, 03:40:33 PM |
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I have placed order #100000190 on 5th of December. I was hoping it will be shipped immediately (Xmas presents). When I should expect to get tracking number?
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"The cumulative development of a medium of exchange on the free market — is the only way money can become established. ... government is powerless to create money for the economy; it can only be developed by the processes of the free market." M. N. Rothbard
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Kruncha
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December 12, 2013, 07:59:29 PM
Last edit: December 13, 2013, 10:46:36 AM by Kruncha |
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Any news from your supplier? I was hoping to have another order completed by Christmas - and to become a regular. Please tell me this isn't normal, and an estimated time of receiving the goods from your supplier would be nice. I know this is probably a busy time, but it's been nearly two weeks. EDIT: order shipped K. |
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Kruncha
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December 16, 2013, 03:42:21 PM
Last edit: December 17, 2013, 10:33:18 PM by Kruncha |
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Got my delivery today - missing 6x1g and 6x2g.
These are meant to be Christmas presents, why was I only sent part of my order?
EDIT: on your site it says they were all shipped, currently talking on your site (seems it's going to get sorted).
K.
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wtzr (OP)
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December 17, 2013, 04:03:52 PM |
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Got my delivery today - missing 6x1g and 6x2g  These are meant to be Christmas presents, why was I only sent part of my order? I am quickly losing faith, please assist. EDIT: on your site it says they were all shipped, currently talking on your site (seems it's going to get sorted). K. We can confirm that we made a terrible mistake here. We are in contact with the customer. We hope we can still full fill this order before Christmas. |
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wtzr (OP)
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December 17, 2013, 09:59:59 PM |
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*update
We have been busy updating our website to make sure all information such as price information is even more accurate than before. We have decided to not show categories that only hold products that our out of stock. As soon as those products are back in stock the categories will be visible again. This should clean up the website and eliminates the possibility to land on a empty category page.
Furthermore product prices on category level were sometimes not correctly displayed and were different from the product page prices. This is now also fixed.
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NewLiberty
Legendary
Offline
Activity: 1204
Merit: 1002
Gresham's Lawyer
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December 17, 2013, 10:30:09 PM |
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Nice work.
The improvements are excellent.
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rograz
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December 20, 2013, 02:33:07 AM |
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*update
We have decided to not show categories that only hold products that our out of stock. As soon as those products are back in stock the categories will be visible again.
I can see this making sense for some items where supply might be uncertain but wouldn't it make sense to let people order the more common items even if they aren't in stock? |
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Kruncha
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December 20, 2013, 06:23:47 PM |
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Got my second and third delivery today - everything is in order (The Kinebars are really nice).
Customer service was good in sorting my issues, and I will try their services again in the new year.
At least I know that if they have problems, their proficient at sorting them out.
Thanks.
K.
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wtzr (OP)
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December 22, 2013, 10:09:37 AM |
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I can see this making sense for some items where supply might be uncertain but wouldn't it make sense to let people order the more common items even if they aren't in stock?
We agree that this solution is also not ideal and are rethinking how we can improve the information on the website with correct stock identification. Thank you for your feedback. |
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metalgem3
Newbie
Offline
Activity: 7
Merit: 0
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December 22, 2013, 05:46:34 PM |
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Hello,
Which items do you have in stock/can ship ASAP vs. take a long time to ship?
Thanks!
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wtzr (OP)
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December 22, 2013, 07:25:59 PM |
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Hello,
Which items do you have in stock/can ship ASAP vs. take a long time to ship?
Thanks!
Thank you for your question. It depends off course what you want, but considering you would like to buy 1oz coins or bullion the following are still available. Nugget | Kangaroo, 1oz Gold, 2014 (largely available) Maple Leaf, 50 Dollar, 1oz Gold, 2013 (shortly available) 1oz Gold Bullion | Perth Mint Gold with Certificate| 31.1g (shortly available) If you are planning to place a large order, it does not hurt contacting us via email so we can tell you which items are still available. support@bitgild.comPlease note that we are and the end of the year and most coins will sell out soon and will be replaced by their 2014 version. |
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wtzr (OP)
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January 05, 2014, 08:33:48 PM |
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coco23
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January 06, 2014, 03:21:55 PM |
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any plans for offering platinum/palladium coins/bars soon?
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wtzr (OP)
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January 06, 2014, 04:25:36 PM |
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any plans for offering platinum/palladium coins/bars soon?
Not for the upcoming 3 months. But we are considering it and are looking into reliable wholesalers. |
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