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Author Topic: MtGox withdrawals impossible, they are not responsive - over 1 month now  (Read 932 times)
elmx
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July 19, 2011, 01:05:19 PM
 #1

I initiated a withdrawal frmo MtGox to a SEPA account on June 15. After the June fiasco on mtgox I was patient and waited.
On June 29 I opened a ticket on Mtgox support site (number 5635). They asked me for more information, which I provided immediately. Since then, nothing.

Now, I see in the forum that people who initiated withdrawals in July are getting them.

WHAT HAPPENED TO MY FUNDS ? Why is my ticket not being considered ? This is getting absolutely ridiculous, MtGox. Over 1 month now.
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Not Drinking The Kool-Aid
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July 19, 2011, 01:26:32 PM
 #2

Try again with a new ticket number. If they don't hear from you for a while they mark your problem as "solved."

The squeaky wheel gets the grease. On the bright side, in the past month BTC hasn't crashed to zero.

"If you kill me you will not easily find another like me...a sort of gadfly, given to the state by the God."
cepler
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July 19, 2011, 01:55:01 PM
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Try again with a new ticket number. If they don't hear from you for a while they mark your problem as "solved."

The squeaky wheel gets the grease. On the bright side, in the past month BTC hasn't crashed to zero.

I wish it would, then I'd buy a couple million BTC. Smiley
Maged
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July 19, 2011, 10:39:48 PM
 #4

DO NOT OPEN A NEW TICKET!

Simply reply to the old ticket to have it reopened.

elmx
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July 20, 2011, 08:17:49 AM
 #5

DO NOT OPEN A NEW TICKET!

I did not open a new ticket. It is not even closed. Supposedly it is "currently being processed" by Natalie. She has not replied since July 6  Roll Eyes.
elmx
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July 20, 2011, 09:11:26 AM
 #6

Gox, how about you credit back my account (whatever... $ or BTC) and I move it out by other means since SEPA transfers are broken ? 5 weeks without resolution is getting absolutely ludicrous.
Fountainhead
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July 20, 2011, 01:41:06 PM
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maybe she's on holiday
feelz
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July 20, 2011, 03:04:24 PM
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I dont know why everyone has been complaining about mtgox every time i transfer funds either to or from dwolla it only have taken about a day or two for the transaction to complete.
ccamo
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July 20, 2011, 04:13:18 PM
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Odd they haven't contacted you about anything.

It took them three weeks for them to help recover my account  Angry
Maged
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July 20, 2011, 06:11:19 PM
 #10

DO NOT OPEN A NEW TICKET!

I did not open a new ticket. It is not even closed. Supposedly it is "currently being processed" by Natalie. She has not replied since July 6  Roll Eyes.
Oh, well, nevermind. I guess this is one of the few cases where you should open a new ticket...

BadRed
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July 21, 2011, 11:21:35 AM
 #11

I can buy your USDs for Paypal.
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