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elmx (OP)
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July 19, 2011, 01:05:19 PM
 #1
I initiated a withdrawal frmo MtGox to a SEPA account on June 15. After the June fiasco on mtgox I was patient and waited.
On June 29 I opened a ticket on Mtgox support site (number 5635). They asked me for more information, which I provided immediately. Since then, nothing.

Now, I see in the forum that people who initiated withdrawals in July are getting them.

WHAT HAPPENED TO MY FUNDS ? Why is my ticket not being considered ? This is getting absolutely ridiculous, MtGox. Over 1 month now.
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Not Drinking The Kool-Aid
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July 19, 2011, 01:26:32 PM
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Try again with a new ticket number. If they don't hear from you for a while they mark your problem as "solved."

The squeaky wheel gets the grease. On the bright side, in the past month BTC hasn't crashed to zero.
cepler
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July 19, 2011, 01:55:01 PM
 #3
Quote from: Not Drinking The Kool-Aid on July 19, 2011, 01:26:32 PM
Try again with a new ticket number. If they don't hear from you for a while they mark your problem as "solved."

The squeaky wheel gets the grease. On the bright side, in the past month BTC hasn't crashed to zero.

I wish it would, then I'd buy a couple million BTC. Smiley
Maged
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July 19, 2011, 10:39:48 PM
 #4
DO NOT OPEN A NEW TICKET!

Simply reply to the old ticket to have it reopened.
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elmx (OP)
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July 20, 2011, 08:17:49 AM
 #5
Quote from: Maged on July 19, 2011, 10:39:48 PM
DO NOT OPEN A NEW TICKET!

I did not open a new ticket. It is not even closed. Supposedly it is "currently being processed" by Natalie. She has not replied since July 6  Roll Eyes.
elmx (OP)
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July 20, 2011, 09:11:26 AM
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Gox, how about you credit back my account (whatever... $ or BTC) and I move it out by other means since SEPA transfers are broken ? 5 weeks without resolution is getting absolutely ludicrous.
Fountainhead
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July 20, 2011, 01:41:06 PM
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maybe she's on holiday
feelz
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July 20, 2011, 03:04:24 PM
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I dont know why everyone has been complaining about mtgox every time i transfer funds either to or from dwolla it only have taken about a day or two for the transaction to complete.
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July 20, 2011, 04:13:18 PM
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Odd they haven't contacted you about anything.

It took them three weeks for them to help recover my account  Angry
Maged
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July 20, 2011, 06:11:19 PM
 #10
Quote from: elmx on July 20, 2011, 08:17:49 AM
Quote from: Maged on July 19, 2011, 10:39:48 PM
DO NOT OPEN A NEW TICKET!

I did not open a new ticket. It is not even closed. Supposedly it is "currently being processed" by Natalie. She has not replied since July 6  Roll Eyes.
Oh, well, nevermind. I guess this is one of the few cases where you should open a new ticket...
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BadRed
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July 21, 2011, 11:21:35 AM
 #11
I can buy your USDs for Paypal.
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