CEX.IO

[bitbollo]

Most of us have forgotten cex.io , but for what you know...
Can I receive the priv key of my coins previously stored on cex.io?

Because maybe I can use for cashing out some clam coins... anyone has ever tried?
Or there is a solution to cashout those coins?

[1715677825]

1715677825

[1715677825]

1715677825

[1715677825]

1715677825

[1715677825]

1715677825

[makarid]

Hello everyone,

i would like to warn everyone about cex.io practices.I have a Tier 1 verified account with Cex.io and i have recently deposit ether in order to sell it for bitcoins.I send my funds from Gdax to cex.io and make the conversion.After that i request withdraw for my bitcoin amount.They are refusing to send me my bitcoins because the want them to tell them the following:   

Compliance Team (CEX.IO)

Jul 10, 11:51 BST

Dear XXXX,

In order to complete the procedure, I kindly ask you to tell us what is the origin of the funds you use for crypto trading? How and when you obtained these funds exactly? Please add a bank statement in PDF format to support your words.

Also I kindly ask you to clarify what is your planned turnover on our exchange, what is your main trade scenario and what funds will be used for trading.

We are looking forward to hearing from you soon.

Best regards,
Compliance Team


I have screenshots that proves my complain,i don't know how to post them.

Please don't deposit to them if you want your money back.We must counter attack these kind of tactics in order to not have them in the future.

[Tyrantt]

Hello everyone,

i would like to warn everyone about cex.io practices.I have a Tier 1 verified account with Cex.io and i have recently deposit ether in order to sell it for bitcoins.I send my funds from Gdax to cex.io and make the conversion.After that i request withdraw for my bitcoin amount.They are refusing to send me my bitcoins because the want them to tell them the following:   

Compliance Team (CEX.IO)

Jul 10, 11:51 BST

Dear XXXX,

In order to complete the procedure, I kindly ask you to tell us what is the origin of the funds you use for crypto trading? How and when you obtained these funds exactly? Please add a bank statement in PDF format to support your words.

Also I kindly ask you to clarify what is your planned turnover on our exchange, what is your main trade scenario and what funds will be used for trading.

We are looking forward to hearing from you soon.

Best regards,
Compliance Team


I have screenshots that proves my complain,i don't know how to post them.

Please don't deposit to them if you want your money back.We must counter attack these kind of tactics in order to not have them in the future.

That's why I eventually gave up on them for money withdrawal besides the sky high fee on kraken for countries in Europe that are not in the EU.

Cex.io has become obsolete lately since they're not selling hashes due to cloud mining being unprofitable and their mining pool closed...

[recklessMe]

Hello everyone,

i would like to warn everyone about cex.io practices.I have a Tier 1 verified account with Cex.io and i have recently deposit ether in order to sell it for bitcoins.I send my funds from Gdax to cex.io and make the conversion.After that i request withdraw for my bitcoin amount.They are refusing to send me my bitcoins because the want them to tell them the following:   

Compliance Team (CEX.IO)

Jul 10, 11:51 BST

Dear XXXX,

In order to complete the procedure, I kindly ask you to tell us what is the origin of the funds you use for crypto trading? How and when you obtained these funds exactly? Please add a bank statement in PDF format to support your words.

Also I kindly ask you to clarify what is your planned turnover on our exchange, what is your main trade scenario and what funds will be used for trading.

We are looking forward to hearing from you soon.

Best regards,
Compliance Team


I have screenshots that proves my complain,i don't know how to post them.

Please don't deposit to them if you want your money back.We must counter attack these kind of tactics in order to not have them in the future.

They are really focused on AML/KYC policy to make sure there is no fraudulent activity or something like that.

[makarid]

I am sorry man,but this isn't AML/KYC procedure.My fund amount is way to low for something suspicious,only 0.13 bitcoins.They send me an email after i have spam my issue in every forum i can.This is not fiat money,it is cryptocurrency and hasn't any restrictions from any requlation or country.They just keep my bitcoins without any reason.I have send them the documents that they wanted.They are extremely slow and unreliable.Why they don't have a phone number in order to contact with them or why they don't call me in order to solve my problem.They are totally useless,maybe there is only one man company.I am 1000% confident that i can have a better service alone in my house than them.

[Siralistair]

I am sorry man,but this isn't AML/KYC procedure.My fund amount is way to low for something suspicious,only 0.13 bitcoins.They send me an email after i have spam my issue in every forum i can.This is not fiat money,it is cryptocurrency and hasn't any restrictions from any requlation or country.They just keep my bitcoins without any reason.I have send them the documents that they wanted.They are extremely slow and unreliable.Why they don't have a phone number in order to contact with them or why they don't call me in order to solve my problem.They are totally useless,maybe there is only one man company.I am 1000% confident that i can have a better service alone in my house than them.

I'm having a hard time withdrawing funds as well!  Sent multiple emails but I still haven't gotten a response to yet! 

[GreenBits]

I am sorry man,but this isn't AML/KYC procedure.My fund amount is way to low for something suspicious,only 0.13 bitcoins.They send me an email after i have spam my issue in every forum i can.This is not fiat money,it is cryptocurrency and hasn't any restrictions from any requlation or country.They just keep my bitcoins without any reason.I have send them the documents that they wanted.They are extremely slow and unreliable.Why they don't have a phone number in order to contact with them or why they don't call me in order to solve my problem.They are totally useless,maybe there is only one man company.I am 1000% confident that i can have a better service alone in my house than them.

This is odd, thats not enough to set of the AML questions you just received. You would need 2500 USD equiv daily withdrawal trafic, or a net account balance of 10k or over, as far as US reporting requirements. They are essentially the same as a bank in this. Dont answer this out loud, but consider if you have had legal trouble connect to finance, or have had your identity compromised in a way in the past that might make a blip on your credit/financial history. otherwise, yes, they are probably jerking you around a bit, and you WILL comply before they release these funds.

you might not like the taste of it, and i understand, but your easiest recourse will be to reply to the inquiry.

[mindrust]

Yes shit became real. Another (baby) gox incoming;
https://www.reddit.com/r/Bitcoin/comments/6o3and/is_cex_doing_a_gox_withdrawals_are_not_processing/

They are probably in trouble with the regulators because of the money launderers and that's why they ask everyone the origin of their coins. This type of business model can't last long. Maybe in the world of FIAT, but not in the world of crypto.

Another one went into the trash can. Next!

[9jaflick]

hello support@CEX.IO

In respect to the mail i sent you some day back regarding someone trying to login my account without my authorization and i got this email as a responce from you.

 Brian K (CEX.IO)

Jul 30, 02:33 BST

Dear ...........

We had to deactivate your account for security reasons. To verify your identity, we kindly ask you to provide the following information:

Username
Email
CEX.IO BTC wallet address
Account BTC balance (As accurate as possible)
GHS balance on the account (As accurate as possible)
Account creation date (you may find it in the registration email from cex.io)
Latest trading transactions
Geographic location / IP address (Current address/location)
IP address of last successful login:(You may find this in your email)

A photo of a government-issued identification. Examples include a Driver's License, Passport or National ID Card.
A photo of you holding a government-issued identification.

Best Regards
Brian
Support Team.

I kinda have some problems here now.
1) CEX.IO BTC wallet address (i dont have my CEX wallet address)
2) Account BTC balance (i cant even remember)
3) GHS balance on the account (i dont have the GHS balance)
4) Account creation date (i cant remember the creation date)
5) IP address of last successful login (i dont have it)
is there nothing else i can do to get my account reactivated?

THANKS

[9jaflick]

Is this thread active at all? I have made a complaint/request for the past 8days now but still with No reply or comment from the dev or any other person managing the thread, if the is another CEX.IO official ANN thread please I will be very glad if someone can help me with it.
THANKS ANS BEST REGARDS.

[examplens]

Is this thread active at all? I have made a complaint/request for the past 8days now but still with No reply or comment from the dev or any other person managing the thread, if the is another CEX.IO official ANN thread please I will be very glad if someone can help me with it.
THANKS ANS BEST REGARDS.

In exchange category on this forum, try here: https://bitcointalk.org/index.php?topic=318010.2460
I got some fast answers from (i think) official CEX.IO forum account.

[1kembrij]

I was good at this site, until in the flesh to date, I started to enter amounts of more than $ 1000, a few days earlier I sold out there for a little less than $ 10,000, decided to withdraw them from the account on their bank cards and then not accustomed to limits, I receive deviations! Then I'll have to write reviews on everything that is painful with this platform!
1- I do not respond to support, I go for verification on higher verification steps, and they just do not answer my requests
2- I do not answer support and my problem with the conclusion, if she also will answer that her money I can get faster from them through the court than they will answer me
3- The withdrawal of $ is frozen, that is, what belongs to me, the owners of the exchange do not profit me, and they earn them without my consent.

Here's the message from the support auto:
Your request (300690) has been received and is being reviewed by our support staff. We kindly request for your patience while your request is checked and surely a support team member will get back to you.
You can reply directly to this email.

Dear representatives of CEX, if you are in fact a serious company and stock exchange, solve my problem urgently, I wait for more than a month for all my requests, if you respond to me by my means and withdrawal in the same way, then it's simply impossible to work on your stock exchange, Otherwise it's not work !!!! Let everyone see how you quickly solve problems, in this topic! How do you solve my problem, I'll write it off here, but poko all the rest see how the support works !!!!

[kartnite]

I have been using CEX.io for over a month now.

My verification (at all levels) was super smooth - done and dusted in a matter of minutes. No trouble depositing fiat  currencies [I used an international credit card to deposit USD/EUR/GBP] or cryptocurrency, and none while withdrawing BTC/ETH into my personal Wallet [I use Exodus] either.

I am yet to attempt withdrawing cash back to my bank or card, though.

That said, their email support can be a pain. Take an eternity to reply and, sometimes, don't bother! Their Twitter account, however, has replied to my tweets promptly.

All in all, seems fine - serves my purpose. I needed an exchange that allowed funds deposit via credit/debit - unlike Kraken, Poloniex, BitFinex, etc.

[WMIRK]

I have test order for withdrawal 240 usd to my local bank card in USD currency (Russian bank).

on 4th day money comes.

[omae wa mou shindeiru]

god dammit, does this site's customer service department just have one employee?? or they are just too lazy to care about customers emails? 96 hours of "Your patience on this matter is greatly appreciated." I am going nuts, does this company run by pigs who can't type on keyboards properly? never have I ever seen a fucking horrible shit-hole support, are you a fucking scam CEX.io? give back my fucking money!

[mettalmag]

god dammit, does this site's customer service department just have one employee?? or they are just too lazy to care about customers emails? 96 hours of "Your patience on this matter is greatly appreciated." I am going nuts, does this company run by pigs who can't type on keyboards properly? never have I ever seen a fucking horrible shit-hole support, are you a fucking scam CEX.io? give back my fucking money!

they don't give a fuck
I deposited BCH and my transfer is still in pending status, I did it on 25th of October, more than two weeks passed, the only answers I get is about my patience, nothing more.
I wonder what can be done, they have address on their page, maybe visit them and beat the shit out from someone I don't know?

[Mrhide]

I fully support the author of the previous post.
It is better not to deal with them! My 15 BTH were stuck there since November 2, as I made a deposit. And every time I get the same answer "The compliance officer in charge will look into this matter and get back to you soon.Your patience will be highly appreciated." But this issue can be resolved in 5 minutes. Maybe a class action lawsuit needs to be filed against them?
These are our coins!!!

[CEX]

I fully support the author of the previous post.
It is better not to deal with them! My 15 BTH were stuck there since November 2, as I made a deposit. And every time I get the same answer "The compliance officer in charge will look into this matter and get back to you soon.Your patience will be highly appreciated." But this issue can be resolved in 5 minutes. Maybe a class action lawsuit needs to be filed against them?
These are our coins!!!

Dear users, we are sorry about your experience. Could you write here or PM us you tickets numbers, we will investigate the situation and try to help you with your case. Thank you in advance.

[petahashminer]

CEX.io support is not responding my tickets.

This is the transaction of my withdrawal, it has been 72 hours and it is not confirmed yet,

You know why, because they use only 8 satoshis per bytes. Transaction is in below. Are you kidding ?

https://blockchain.info/tx/ae2281f9f28f1e47e67a9adbea50d00fb435a02a79c89f4649386b3b5f3fb5d5


Think twice when you send btc to this site.

[XinXan]

CEX.io support is not responding my tickets.

This is the transaction of my withdrawal, it has been 72 hours and it is not confirmed yet,

You know why, because they use only 8 satoshis per bytes. Transaction is in below. Are you kidding ?

https://blockchain.info/tx/ae2281f9f28f1e47e67a9adbea50d00fb435a02a79c89f4649386b3b5f3fb5d5


Think twice when you send btc to this site.

Honestly it seems that all exchanges have absolutely terrible support. I used CEX long ago to deposit some money to buy bitcoins and everything worked just fine, I'm wondering if someone has tried to withdraw cash recently. Any insights on that?