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Author Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (Read 421533 times)
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maverick528
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September 05, 2017, 04:53:35 AM
 #2461

Cex still one of the best exchanges out there.

The only issue I have with CEX is that they are not letting me and my father have accounts on CEX lol.

It is so nice to find you here MICRO, I had to add a post here, and now having an expert in the relevant field here is an honour.
I have been your customer at PD for several years and now on Stake, but now it´s time for me to give you some advice.

Let´s imagine you buy a shiny new car, it is awesome, it´s a chick magnet and whatever you can imagine, the best. All is happiness. But suddenly it stops working, you go to the local car brand office, they take 3 months to find the problem, and then they tell you they don´t have the replacement part, and it will take 3 more months to be repaired, and they even treat you like crap......
A product, a service, a company maybe looks and feels good, but when you have a problem is when you really know if its good or not.

I previously had a problem with CEX years ago, my account was hacked (it was my fault), but found at that time that their support was the worst, slow, unresponsive and did not solve any of your problems. Not going to describe in a lengthy way that thing. I was very angry.
But I decided to continue using CEX, to give them a second chance. Bad choice.

Since the 26th August I can´t login to my account. I get an error message on the login page, that directs you to contact support. Tried several computers, operating systems, browsers and internet connections, so I´m 100% sure it´s not a problem on my end.
I contacted CEX support the 28th august saying that when I enter my username, password and solve the captcha, I get error XXXX. (#313869).
They dont understand, seems their english is even worse than mine. And they ask for screen captures to prove I´m not lying.
To make a long story short, I could not enter yet on my account for MORE THAN A WEEK. The last message from support is from the 2nd september saying they are very busy. Already lost near 100 bucks, which in my country is serious money, but it doesn´t matter if its 1 dollar or 1 million.
In the Terms of Use of CEX, the FIRST right of an user is to enter and use the site and the services, a right I don´t have.
The support is the worst. Period. It was also mentioned lots of times before by other ppl. Slow, unresponsive, they don´t understand anything, they don´t care about customers, they don´t care about solving problems, they don´t even read the previous questions and answers on a support ticket.
CEX is a company that doesn´t care at all about customers, they think that if one will go away disappointed, another one will came to fill that place.

And MICRO, now I must say that Primedice and Stake support is fast, usually answers in less than 30 seconds, knowledgeable, courteous and above all take care of customers, because a company can not survive without them. That is the way things should be done.

My advice to you and everybody else here, take your coins away. Because maybe now everything looks fine, but sooner or later you will have a problem with CEX, and you are gonna be very sorry.

Last msg from support 2nd september=
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience.





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CEX
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September 05, 2017, 10:49:24 AM
 #2462

Cex still one of the best exchanges out there.

The only issue I have with CEX is that they are not letting me and my father have accounts on CEX lol.

It is so nice to find you here MICRO, I had to add a post here, and now having an expert in the relevant field here is an honour.
I have been your customer at PD for several years and now on Stake, but now it´s time for me to give you some advice.

Let´s imagine you buy a shiny new car, it is awesome, it´s a chick magnet and whatever you can imagine, the best. All is happiness. But suddenly it stops working, you go to the local car brand office, they take 3 months to find the problem, and then they tell you they don´t have the replacement part, and it will take 3 more months to be repaired, and they even treat you like crap......
A product, a service, a company maybe looks and feels good, but when you have a problem is when you really know if its good or not.

I previously had a problem with CEX years ago, my account was hacked (it was my fault), but found at that time that their support was the worst, slow, unresponsive and did not solve any of your problems. Not going to describe in a lengthy way that thing. I was very angry.
But I decided to continue using CEX, to give them a second chance. Bad choice.

Since the 26th August I can´t login to my account. I get an error message on the login page, that directs you to contact support. Tried several computers, operating systems, browsers and internet connections, so I´m 100% sure it´s not a problem on my end.
I contacted CEX support the 28th august saying that when I enter my username, password and solve the captcha, I get error XXXX. (#313869).
They dont understand, seems their english is even worse than mine. And they ask for screen captures to prove I´m not lying.
To make a long story short, I could not enter yet on my account for MORE THAN A WEEK. The last message from support is from the 2nd september saying they are very busy. Already lost near 100 bucks, which in my country is serious money, but it doesn´t matter if its 1 dollar or 1 million.
In the Terms of Use of CEX, the FIRST right of an user is to enter and use the site and the services, a right I don´t have.
The support is the worst. Period. It was also mentioned lots of times before by other ppl. Slow, unresponsive, they don´t understand anything, they don´t care about customers, they don´t care about solving problems, they don´t even read the previous questions and answers on a support ticket.
CEX is a company that doesn´t care at all about customers, they think that if one will go away disappointed, another one will came to fill that place.

And MICRO, now I must say that Primedice and Stake support is fast, usually answers in less than 30 seconds, knowledgeable, courteous and above all take care of customers, because a company can not survive without them. That is the way things should be done.

My advice to you and everybody else here, take your coins away. Because maybe now everything looks fine, but sooner or later you will have a problem with CEX, and you are gonna be very sorry.

Last msg from support 2nd september=
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience.


We have replied to you via ticket, please check your inbox and let us know if you need anything else.

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gregi1
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September 08, 2017, 10:42:48 PM
 #2463

Sadly, I can only confirm what some of the other people reported here. Had been a user of CEX since 2014 and it was okay until around the beginning of this year, when they first refused to withdraw fiats from a previously verified account for no reason and asked for unreasonable documents to proceed. This I treated as more of a nuisance than a real problem until some time later they also stopped clearing random deposits and this was a real red light, which made me give up on trading there and focus on getting the remaining assets out (still got some 10+ BTC worth of crypto trapped, though). I noticed there was a period were CEX was trading significantly higher than other exchanges, so apparently many folks were trying to escape it desperately. My other experiences match the previous reports: nonsensical excuses, automated response once a month at best etc. Now that I recall how they played dumb, when requested to book newly forked ETC, like if they didn't know what it was, it all starts to make perfect sense. Whatever happened that we don't know, I can't help the feeling that they're going bust and at this point are only buying time to pack the bags and prepare for the move to some mansion in Bahamas properly.

If you're still there - good luck, everybody else - stay away.
moneytalks58
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September 10, 2017, 08:20:01 AM
 #2464

I added a credit card 2-3 weeks ago and it is still under verification process. They are too slow. I can't understand the time that took.
CEX
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September 18, 2017, 02:12:56 PM
 #2465

Sadly, I can only confirm what some of the other people reported here. Had been a user of CEX since 2014 and it was okay until around the beginning of this year, when they first refused to withdraw fiats from a previously verified account for no reason and asked for unreasonable documents to proceed. This I treated as more of a nuisance than a real problem until some time later they also stopped clearing random deposits and this was a real red light, which made me give up on trading there and focus on getting the remaining assets out (still got some 10+ BTC worth of crypto trapped, though). I noticed there was a period were CEX was trading significantly higher than other exchanges, so apparently many folks were trying to escape it desperately. My other experiences match the previous reports: nonsensical excuses, automated response once a month at best etc. Now that I recall how they played dumb, when requested to book newly forked ETC, like if they didn't know what it was, it all starts to make perfect sense. Whatever happened that we don't know, I can't help the feeling that they're going bust and at this point are only buying time to pack the bags and prepare for the move to some mansion in Bahamas properly.

If you're still there - good luck, everybody else - stay away.


Hello. We are sorry for your experience but have to state that CEX.IO is a legitimate exchange with official registration and certificates. We are bound with laws and regulationst that make our AML/KYC policies strict. Over the past time, we have experienced a hige inflow of new users which caused delays in support replies and verification. We have hired new staff to handle it all and get back to the normal operation.
If you please, provide us with your User ID so that we could take a glance at your situation and get the issues solved, if there are currently any. We would be glad to see you among our customers again.

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CEX
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September 18, 2017, 02:13:27 PM
 #2466

I added a credit card 2-3 weeks ago and it is still under verification process. They are too slow. I can't understand the time that took.

Please, provide us with your User ID so that we could investigate this issue and help to force the verification.

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CEX
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September 18, 2017, 02:21:36 PM
 #2467

WELCOME DASH TRADING ON CEX.IO!

Dear users, please welcome the addition of Dash market on CEX.IO. Now you can simply buy/sell Dash using your credit card, or trade Dash for Bitcoin and fiat currencies.

Click here to get more details regarding the launch and available trading options.

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ARTHurt
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September 26, 2017, 03:44:13 PM
 #2468

Hello CEX.io

Since this is your official service thread, kindly post an official position, a public statement in regard to your latest fiat withdrawal issues, solutions and ETA?

I am since long time using your services and know you as a trustful and legitimate platform but as I can see lately many users are complaining and questioning your service.

Personally I'd like to know why these sudden huge delays in transferring fiat to our banks, as from my experience and others on the forum complaining, SEPA withdrawal is not functioning anymore?
- I am expecting a SEPA withdrawal since Sep 14th (date of your email withdraval confirmation)
- What happened with GTS AG Paysera LT account not operating payments anymore and what new bank will replace for the withdrawal SEPA requests?
- in regard of the previous point, what are your internal finance issues as the reason of crediting back the cex.io account with the amount of the withdrawal request previously processed and marked as "Completed"?
(I have just received the email "Bank Transfer Deposit Completed" without requesting for any deposit, with the exact amount of the SEPA withdraval confirmed by your mail yesterday "SEPA withdraval confirmed")

Huh... a lot of unanswered questions and issues...
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September 27, 2017, 11:19:29 AM
 #2469

WELCOME DASH TRADING ON CEX.IO!

Dear users, please welcome the addition of Dash market on CEX.IO. Now you can simply buy/sell Dash using your credit card, or trade Dash for Bitcoin and fiat currencies.

Click here to get more details regarding the launch and available trading options.

https://support.cex.io/hc/en-us/requests/345344

When do you send the money to TURKEY SWIFT?
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September 27, 2017, 12:46:21 PM
 #2470

I too have an issue with my fiat withdrawal. It has been more than two weeks and I still have not received money for two of my SWIFT fiat withdrawals.

The Compliance team informed me today that they have already completed my two pending withdrawal transactions. I then replied back stating that I have already known that fact. Because, I have already received two confirmation emails notifying me that both transactions have been completed. What I need to know is the when the money will be deposited to my bank accounts since I have been waiting for more than two weeks.

The Compliance team then replied me back with "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status." What kind of response is that?

I then replied to them with "In that case, please provide me with any related documents showing that you have transfer the money to my bank account? How am I suppose to contact my bank without any evidence? How would they believe me?" Still awaiting their reply.
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September 27, 2017, 02:18:23 PM
 #2471


I then replied to them with "In that case, please provide me with any related documents showing that you have transfer the money to my bank account? How am I suppose to contact my bank without any evidence? How would they believe me?" Still awaiting their reply.

The same situation here, waiting for a SEPA transfer in EUR.

I have requested for a proof of transaction and I only get replies from Finance, saying that the transaction is completed from their side and just to be patient.
How can I be patient after 2 weeks where a simple SEPA did not arrive?

So far I understand it's not CEX managing the fiat (at least for EUR), they have a payment processor Global Trade Solutions AG which used to send the payments from a Paysera LT account from Lithuania, while I have my account in another bank also in Lithuania.
I am already in contact with my bank and they are asking for the proof of transaction, how can I provide it if I can't get it from CEX?

Later, in one of the answers from Finance, I learn that their payment processor stopped their cooperation with Paysera, but not mentioning what is the replacement bank, if it still is in the EEA Countries to allow SEPA to work its way as usual (by having funds received within 2 working days according to SEPA regulations).

A couple of days ago I have requested another withdrawal, this time straight into my Paysera LT account and I expected for a internal bank transfer which would normally be instant.
A day later I get refunded into CEX account with the same amount and getting an email from Finance explaining that they are unable to send the second withdrawal funds to the beneficiary account (this time to the same bank Paysera), therefore my payment was returned and credited back to my CEX account.

At the next mail exchange with Finance, they say their bank could not give an answer why the payment was rejected,
I mean, come on, you work with your bank as their client and you can't get an explanation why they reject your payments? This looks so fishy...

At this stage where cex.io is not showing up here to enlighten about the issues, I can only have the darkest suppositions based on the information I have so far.
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September 29, 2017, 03:27:32 AM
 #2472

https://i.imgur.com/tlErEp2.png

Pending since Sep 15,  Ticket no. 337948
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October 02, 2017, 12:20:56 PM
 #2473

I've been waiting for three whole weeks for a SWIFT withdrawal initiated on 11 Sep 2017. I tried withdraw from another exchange with larger amount and it took only two days! Since you have already read until this post, you can see that there are other people that have similar problems to me. If you think a withdrawal period of three weeks is acceptable, go ahead and use CEX.IO services. Otherwise, you know what to do.
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October 02, 2017, 03:41:46 PM
 #2474

I've been waiting for three whole weeks for a SWIFT withdrawal initiated on 11 Sep 2017. I tried withdraw from another exchange with larger amount and it took only two days! Since you have already read until this post, you can see that there are other people that have similar problems to me. If you think a withdrawal period of three weeks is acceptable, go ahead and use CEX.IO services. Otherwise, you know what to do.

Thank you for your patience, we left you reply here https://bitcointalk.org/index.php?topic=1945546.new#new

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mbtctrade
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October 03, 2017, 12:33:52 PM
 #2475

I've been waiting for three whole weeks for a SWIFT withdrawal initiated on 11 Sep 2017. I tried withdraw from another exchange with larger amount and it took only two days! Since you have already read until this post, you can see that there are other people that have similar problems to me. If you think a withdrawal period of three weeks is acceptable, go ahead and use CEX.IO services. Otherwise, you know what to do.

Thank you for your patience, we left you reply here https://bitcointalk.org/index.php?topic=1945546.new#new

As of today (22 days since I requested for the withdrawal), I still have not received the money!
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October 03, 2017, 01:25:17 PM
 #2476

I've been waiting for three whole weeks for a SWIFT withdrawal initiated on 11 Sep 2017. I tried withdraw from another exchange with larger amount and it took only two days! Since you have already read until this post, you can see that there are other people that have similar problems to me. If you think a withdrawal period of three weeks is acceptable, go ahead and use CEX.IO services. Otherwise, you know what to do.

Thank you for your patience, we left you reply here https://bitcointalk.org/index.php?topic=1945546.new#new

As of today (22 days since I requested for the withdrawal), I still have not received the money!

The 13th working day in my case, almost 3 weeks. There is simply no way for a SEPA to take so much.

@Cex, let us know what happens, we can handle the truth.
This is not a good approach "please I assure you everything is fine, money will arrive shortly"
I personally cannot accept a statement like "payments are processed, further processing depends on banks only" while you "have no visibility".
Of course you CAN have visibility because you are a client for your bank, you can chase them in the very same way we chase you as your clients.
Secondly, the money is still yours and you  owe us at this moment, the bank is dealing with your money until the moment they hit our accounts and the debt to us, your clients, is closed!
It's your responsibility until that very moment!

My bank Support closed my ticket because I couldn't provide the proof of payment, which CEX constantly and repeatedly refuses to provide.

What is really annoying is that I asked several times very clearly for this proof of transaction and the operator behind just refuse to respond to the "proof of transaction" sentence.

What could be so difficult to contact the bank and get this piece of evidence?
Why so much avoiding the subject like trying to hide something?
Do I ask to much for transparency?

As I said to cex in a private mail, I'm not worrying for my money, for me they are trustful enough to put my money on their platform.
I am just annoyed of the secrecy and the fact that I just don't know what the issue is and where.
And they just refuse to enlighten me or help me with a proof of transaction to allow some digging from my bank's side because banks are not gods, they are just service providers good to be chased if they don't respect their standards.

I'm afraid that cex is not respecting their standards regarding the withdrawals and proper support on this matter.
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October 04, 2017, 07:25:15 AM
 #2477

I'm in the same boat Sad

Today will mark working day 14 since my withdrawal was 'confirmed'. Support have responded pretty quickly, but every message is just 'Please be patient'

What happens when it exceeds 20 days?

If there are delays, thats not a problem. I'd just like to know whats going on. At the moment I'm down 10000USD with no idea where they money is or when I'll receive it.

Did similar withdrawals on Kraken and it took about 3 days.
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October 04, 2017, 07:39:28 AM
 #2478

I'm in the same boat Sad

Today will mark working day 14 since my withdrawal was 'confirmed'. Support have responded pretty quickly, but every message is just 'Please be patient'

What happens when it exceeds 20 days?

If there are delays, thats not a problem. I'd just like to know whats going on. At the moment I'm down 10000USD with no idea where they money is or when I'll receive it.

Did similar withdrawals on Kraken and it took about 3 days.

Welcome to the club ...
That means the period around Sep 13th-15th was affected by this issue and we are like 4 or 5 clients here so far, facing the same issue from the same period.

I did many withdrawals from CEX and never experienced this, 24h to maximum 48h I got the money in my bank every single time.

I can believe CEX sent the money to all of us, small doubt about it, what I don't get it is what actually happened and why CEX does not actively help in contacting their bank, finding the issue, giving us a bank proof of transaction at least for showing transparency, then fix the issue and make sure we are getting paid.



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October 04, 2017, 10:28:18 AM
 #2479

As bad as it sounds, it makes me feel a little better that its not just me! At least now I know that I didn't put in the wrong details or do anything wrong on my part.

Keep me updated on how things go for you and I'll do the same
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October 04, 2017, 11:01:07 AM
 #2480

As bad as it sounds, it makes me feel a little better that its not just me! At least now I know that I didn't put in the wrong details or do anything wrong on my part.

Keep me updated on how things go for you and I'll do the same

We are already in contact with each other the above users and we keep in touch over private msg
We agreed so far there is indeed an issue there and trying to convince cex to take this matter seriously.
So far they promised they will contact their bank but this was 2 days ago and no feedback since.
I just hope we can have this solved over Support and have them moving in this direction.
Let u know....
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