TradeHill - Why we no longer accept Dwolla and an open letter to Ben Milne

[bbit]

the facts are un-deniable  Dwolla f'up'd and is making it worst by doing nothing about it ?

To be fair, Bruce has said the CEO from Dwolla will be on his program: http://forum.bitcoin.org/index.php?topic=5952.msg403956#msg403956

Im waiting for the episode to be aired to get their side of the story, but, honestly, it does not look very good for them.

I don't think that is true ?

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[willphase]

interesting thread.

Will

[bbit]

BitcoinExpress why don't you be transparent and really tell people who you are and what your involvement is - are you just a shill for dwolla or do you have some kind of financial motive here ?  the facts are un-deniable  Dwolla f'up'd and is making it worst by doing nothing about it ?

This will be the last post I make in this thread. Who am I? A simple forum member but I will make this prediction. In the next day or so Jered will make an anoucement, post or whatever stating that the problem was resolved amicably by both sides and it was all just a big misunderstanding. Then the real arbitration will start to occur in private.

I have it on good authority that the chains have been jerked sufficiently.

Best of luck Jered, I'm glad you took the advice.

it's best you go run because eventually your going to be out'd as a dwolla employee   I mean this comes from the guy who claims he has been a forum member since 2009 ?  yet when you look June 25, 2011, 03:07:12 am   he registered a month ago ? lol ...

[Smalleyster]

I just got another non-response from dwolla:

Dwolla Support
JUL 27, 2011  |  05:28PM CDT
David,

We'd be happy to answer any questions you have.

If you could please let me know which questions you would like me to answer, I would be happy to do so.


David
JUL 26, 2011  |  06:42PM CDT
http://tradehillblog.com/


Charise
JUL 26, 2011  |  12:27PM CDT
David,

We'd be happy to walk you through our processess.

Dwolla has a return and dispute process which is pretty straight forward but in the past has been fairly manual.

Is there any specific question I could possibly answer? I'd be happy to do so.


David
JUL 26, 2011  |  08:46PM CDT
Original message
Please make me feel you are "doing the right thing" in reference to the following line of discussion in the bitcoin community.

http://forum.bitcoin.org/index.php?topic=31712.0

I am a relatively new client of yours and I used your services to interact with TradeHill, among others. I am at this moment extremely nervous about using your services unless and until this matter is cleared up.

Thank you

[Smalleyster]

BitcoinExpress why don't you be transparent and really tell people who you are and what your involvement is - are you just a shill for dwolla or do you have some kind of financial motive here ?  the facts are un-deniable  Dwolla f'up'd and is making it worst by doing nothing about it ?

This will be the last post I make in this thread. Who am I? A simple forum member but I will make this prediction. In the next day or so Jered will make an anoucement, post or whatever stating that the problem was resolved amicably by both sides and it was all just a big misunderstanding. Then the real arbitration will start to occur in private.

I have it on good authority that the chains have been jerked sufficiently.

Best of luck Jered, I'm glad you took the advice.

I wasn't going to post any further but your reading comprehension truly defines you as an idiot. I said I have been in BITCOIN not the forum since 2009.

it's best you go run because eventually your going to be out'd as a dwolla employee   I mean this comes from the guy who claims he has been a forum member since 2009 ?  yet when you look June 25, 2011, 03:07:12 am   he registered a month ago ? lol ...

"This will be the last post I make in this thread. "

This now means we have proof positive that we have no reason whatsoever to believe anything else you have said or will say.

[willphase]

...sounds like bitcoin and cash transactions are really the only truly non-reversible payment forms around at the moment.... going to be hard to buy bitcoins when the only way to buy them is with cash.

Will

[tvbcof]

Null posts still counts as a post.  Were you lying when you said you would vamoose, or did you just forget to change your socks?

BTW, it must suck for someone who knows so much about VC to have dumped the steaming pile of shit that is Dwolla into your clients brief cases.  Good luck in your recovery.

And as for your prediction the Tradehill is going to do something that they have offered to do at every opportunity, forgive me if I am unimpressed by your prescience.

[casascius]

Null posts still counts as a post.  Were you lying when you said you would vamoose, or did you just forget to change your socks?

BTW, it must suck for someone who knows so much about VC to have dumped the steaming pile of shit that is Dwolla into your clients brief cases.  Good luck in your recovery.

And as for your prediction the Tradehill is going to do something that they have offered to do at every opportunity, forgive me if I am unimpressed by your prescience.

His post wasn't a null post - he called somebody an idiot for not knowing how to read as brilliantly as he (which of course would "prove" that he's not really a newbie), but he accidentally inserted that inside the quote tag instead of below it.

[Raoul Duke]

Null posts still counts as a post.  Were you lying when you said you would vamoose, or did you just forget to change your socks?

It wasn't a null post... The super-smart VC advisor replied inside the quote...

Like I said some pages back, clearly he's not very smart  

[bitprotection]

Beenlyingexpress another person on their Highhorse telling people how great his/she is please find another forum to do your dirty work on and let grown up's do the talking....

Clearly you are retarded to think Dwolla was going to get any sympathy from it's main client base after what it's doing...

[jondecker76]

I normally don't get into posts like this... but

After being defrauded using MtGox(meaning that their database leak lead to 20.19BTC being stolen from my account (and being reported to them before the leak went public) - with it taking 10+ emails from me to even get a reply)...

I applaud your efforts of  being up-front with your userbase. Whether people agree with your decisions or not,  at least they know what is going on and they are receiving answers to their questions.  I hope things get settles for you guys, as you provide a great service to this community.

[gusti]

...sounds like bitcoin and cash transactions are really the only truly non-reversible payment forms around at the moment.... going to be hard to buy bitcoins when the only way to buy them is with cash.

Will

I find western union very convenient too (if you label it not as "cash", but as "transfer") 

[Piper67]

Aside from everything else, Tradehill found itself in the unenviable position of having to choose between their customers and one of their main sources of funding... I for one applaud them for their choice of loyalty.

[PatrickHarnett]

As an account executive and analyst in VC world of Silicon Valley it is my job to find  potential new investments and more so in vetting them out.

Are people looking at TradeHill, of course they are. It has potential.

Sorry for joining late.

As someone who actually puts money into ventures, I find VC analysts quite irritating - they don't understand what risking your own money is like and often suffer a gap between their models and the real world.

Personally, I find TradeHill ok.  In my dealings with them they are smart enough to listen and act as appropriate.  Dwolla have made a big mistake and it will cost them down the track.  Yes they have some PR from this event, but have not exactly covered themselves with glory either.  If I was investing on either/both sides of this, I'd be pretty pissed off with both companies, but would pick TH as being on the ultimately winning side.

[frozen]

I initiated a dwolla withdrawal from my TH account almost 24 hours ago. It has not been processed yet. Sent an email to info@tradehill.com not too long ago, waiting for a response.

Withdrawal was processed successfully

[Jered Kenna (TradeHill)]

I initiated a dwolla withdrawal from my TH account almost 24 hours ago. It has not been processed yet. Sent an email to info@tradehill.com not too long ago, waiting for a response.

Pulling it up right now. We've got a lot going on. We are finalizing several options to replace Dwolla with that should work well.
We'll process your Dwolla transfer, it shouldn't take long.

Jered

Edit: information on the new methods will be released tomorrow.

[frozen]

I initiated a dwolla withdrawal from my TH account almost 24 hours ago. It has not been processed yet. Sent an email to info@tradehill.com not too long ago, waiting for a response.

Pulling it up right now. We've got a lot going on. We are finalizing several options to replace Dwolla with that should work well.
We'll process your Dwolla transfer, it shouldn't take long.

Jered

Thanks Jered

[the founder]

As an account executive and analyst in VC world of Silicon Valley it is my job to find  potential new investments and more so in vetting them out.

Are people looking at TradeHill, of course they are. It has potential.

What is it with VC and bitcoins?  

Seriously we got approached no less than 1/2 a dozen times even though Flexcoin is still invite only... if only for another night... oh did I say that too loud

[OrangeSun]

Tradehill does have a history of sloppiness:

http://forum.bitcoin.org/index.php?topic=31094.0;all

Perhaps the people name calling me a troll should take another look at Tradehill and ask the necessary questions about their operations.  Missing $37,000 in first two months is hard to pull off without spectacular sloppiness.

[tvbcof]

What is it with VC and bitcoins? 

Probably some of them became aware of Bitcoin as an alternate to their Cayman Islands accounts.

Seriously we got approached no less than 1/2 a dozen times even though Flexcoin is still invite only.   

Did any of them seem to not take it as a matter of principle that two businesses should silently collude to screw their mutual customers?

Hopefully Bitcoin will not devolve toward a business-as-usual cesspool of corruption.  I'm not holding my breath, but I do have some hope because there it seems to me that us peons have a much greater potential to vote with our feet using this monetary system.