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Author Topic: Forget about exchanger search! Use BestChange!  (Read 15855 times)
Best_Change
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Buy/Sell crypto at BestChange


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December 29, 2025, 02:32:05 PM
 #841

Is there any deadline for the cases to be looked into? My impression over the yeas was that they were a serious company. Sad to see this reputation decline.

What kind of turnaround times are you asking about? Every case is unique—our support team starts work within 5–15 minutes, but resolution can take anywhere from a couple of minutes to several months or even years (usually because the user refuses to take certain actions needed to unlock funds as part of an investigation).

There are no fixed service-level agreements, though we always aim to resolve issues as fast as possible. That said, we don’t have access to users’ or exchangers’ financial data—we’re just an informational aggregator.

Our influence over outcomes is actually quite limited: we monitor for outright fraud and abuse by exchangers, but expecting more from us than we’re able or authorized to do would be inconsistent from the community’s side.

We appreciate your understanding.

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..BUY/ SELL CRYPTO..
Zwei
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Trêvoid █ No KYC-AML Crypto Swaps


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December 29, 2025, 07:57:51 PM
 #842

We've already revamped the review system in the new version of the site. Now users will have access to a rating system, whether or not there’s a financial claim involved. You can try the updated site here: https://bestchange.biz/

Over time, once we've fixed the issues and gathered enough feedback to improve the user experience, the new version will completely replace the current site. Feel free to take part in testing and suggest improvements right now!
here is some quick feedback, you should make it more clear that clicking the number of reviews is how you get to them, cause it's not that obv at first glace like on the original design.
on the complaint section, i only see two designations, "active" and "de-escalated", i think it would be better if it were changed to active, solved, and unsolved. that would do a much better job, because "de-escalated" doesn't exactly tell you whether the complaint got fixed or not.

but i'm not really a big fan of the new design tbh, it feels kinda forced to be minimalist with too padding.

also, you don't need to reply to each post separately, one post would have been enough (posting multiple posts in a row is against the forum rules).

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.WHERE EVERYTHING IS A MARKET..
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Will Bitcoin hit $200,000
before January 1st 2027?

    No @1.15         Yes @6.00    
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  CHECK MORE > 
examplens
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December 29, 2025, 08:42:07 PM
 #843

Our apologies — a mix-up occurred in our workflows, and some communities were inadvertently overlooked. We're addressing this promptly before the year ends. Thank you for sticking with us and caring enough to point this out, even under these circumstances.
I'm glad to see you active here again after a long break, I got a lot of notifications. Now I would have to go through each case from the beginning to be on topic. Maybe I'll do that when I have more free time.

Okay, the review system with you is the biggest complaint from users. It would probably be good if you made an official announcement explaining the direction you are going in.

 
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   THE FIRST CASINO THAT GIVES A F.    ....Play Now....  .... 
m2017
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December 30, 2025, 10:23:16 AM
 #844

Our apologies — a mix-up occurred in our workflows, and some communities were inadvertently overlooked. We're addressing this promptly before the year ends. Thank you for sticking with us and caring enough to point this out, even under these circumstances.
Has Best_Change's admin finally returned (from an extended vacation? Smiley). I wouldn't want you to leave such a large community like bicointalk without your presence and support again. I suspect many forum members are still your clients, and leaving them alone with their questions and problems isn't profitable from a business perspective.

Looks like Bestchange decided to make a redesign of their website, which is still probably in the testing phase on one of their domains (https://bestchange.biz). They probably plan to roll it out on to the other domains once the testing and enough feedback is received
The design looks very unusual and unpleasant compared to traditional ones. And here, in my opinion, it's not even a matter of habit, but rather a completely unfortunate appearance: it looks empty and soulless. Personally, I would like to see a choice of color schemes for the website, for example, dark, light green, or something similar (like the classic), and something in between (some other color). Will BestChange listen to the opinions of a "potential" client? Smiley

The history of the internet is rich with cases where design changes undermined the "sales" of a product \ service provider. So, test it thoroughly first. Sincerely, your supporter.

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.WHERE EVERYTHING IS A MARKET..
█████
██
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Will Bitcoin hit $200,000
before January 1st 2027?

    No @1.15         Yes @6.00    
█████
██
██







██
██
██████

  CHECK MORE > 
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