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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 376065 times)
boumalo
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June 15, 2014, 12:56:20 PM
 #621

I registered last week and I had successful deposits and cash outs but I am worried to see all the players that are having troubles depositing and cashing out, any comments on that from the website or regular players?

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Acidyo
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June 15, 2014, 01:05:07 PM
 #622

Hey, I have a question about the bonus. I made my first bet last night (england vs italy to score more than 1.5 goals) and won 0.0049 with a 0.01 bet.

With a 0.01 bet I got 2 loyalty points. Do I need 800 points for 0.01 of the bonus to release to my account? that means I have to bet for 4 btc to receive a 0.01 bonus? Really?

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sherbyspark
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June 15, 2014, 01:06:21 PM
 #623

They just fixed my withdrawl. I have never had any issues with the site till yesterday, when my withdraw didnt happen..
Other than that, I like the site. and trust it!
Cloudbet
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June 15, 2014, 01:07:30 PM
 #624

Hi all,

An update from the technical team here at Cloudbet.

We had a few technical issues over the weekend, all of which been resolved.

1. There were some delays with grading of parlay bets due to issues with a third party data provider. They have since fixed the problem at their end, and parlay bets have been graded.

2. We were NOT having issues processing deposits - all deposits were successfully being processed instantly - but we were having an issue tracking bitcoin network confirmations. To protect against double-spending, we require 3x confirmations for each deposit before a player can withdraw. As deposits were not properly confirming, this caused a few players to be unable to withdraw. We have resolved the issue, deposits are being properly confirmed, and players can again withdraw after their deposits each have 3 confirmations.

3. We have had a LOT of wagering activity over the past few days - and a lot of bets on World Cup markets - which is more than we have ever had in a weekend. Because there were a number of large winners, one of our hot wallets was depleted. This is why a small number of withdrawals (about a dozen) failed earlier today. We have refilled the relevant hot wallet and all withdrawals (including those that failed) have already been processed.

I hope none of our players were too badly inconvenienced, and thank you all for your patience and understanding. In general, if you have an issue, please send us an email to support@cloudbet.com as that is the channel that will reach us most quickly. Also please note that although our support teams run through the weekend, our technical teams are in the office Mon-Fri so please give us 24 hours to respond to any issues.

We're sorry that some players had some issues but we're pleased that we have been able to resolve everything in less than 24 hours over the weekend.

Please do not hesitate to contact us if there is anything we can help with. Best of luck with all of your bets!

Cheers,
Cloudbet

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tennis
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June 15, 2014, 01:52:11 PM
 #625

Can you please speed up the re-grading of the Oakland A's game?  You graded it as a loss and it's a win.  Don't see why it's taking so long!??
MICRO
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June 15, 2014, 02:18:32 PM
 #626

I registered last week and I had successful deposits and cash outs but I am worried to see all the players that are having troubles depositing and cashing out, any comments on that from the website or regular players?

Nothing to worry about man. Even if u do have slow or missing deposit just contact support and they will sort it out. Cloudbet have great support.

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boumalo
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June 15, 2014, 02:32:36 PM
 #627

I registered last week and I had successful deposits and cash outs but I am worried to see all the players that are having troubles depositing and cashing out, any comments on that from the website or regular players?

Nothing to worry about man. Even if u do have slow or missing deposit just contact support and they will sort it out. Cloudbet have great support.

Ok thanks MICRO, I had the feeling the operation was working smoothly but I am seeing a lot of support messages today

Cloudbet
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June 15, 2014, 03:00:58 PM
 #628

Can you please speed up the re-grading of the Oakland A's game?  You graded it as a loss and it's a win.  Don't see why it's taking so long!??

Hi tennis,

We're looking into this for you.

Cheers,
Cloudbet

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tennis
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June 15, 2014, 03:29:17 PM
Last edit: June 15, 2014, 04:44:14 PM by tennis
 #629

Why on earth is it taking 12 hours to grade a major league baseball moneyline correctly?  I've since tilted off money waiting for your snail-like support.  

EDIT 90 minutes later:  Ok, so it's been two hours since they've been "looking into" the results of a mis-graded baseball game from 12+ hours ago.  What is wrong man?  Why can't you just credit me the correct funds?  I want my money back I'm pretty tired of this poorly run site.  Please just grade the Oakland A's with Kazmir pitching from LAST NIGHT correctly and award me my funds!
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June 15, 2014, 06:08:51 PM
 #630

As someone who was vocal about my problems during deposits and withdrawals yesterday, I feel like I owe it to Cloudbet to now vouch that the problems have been fixed.

A deposit for .2 BTC was processed instantly and confirmed within 45 minutes, as usual, and the withdrawal hit my wallet instantly.

Everything appears to have returned to normal, as Cloudbet has said.
tennis
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June 15, 2014, 06:11:38 PM
 #631

but why on earth do they not just simply look up that the Oakland A's actually won and not lost?  I've been waiting 15+ hours for this damn bet to be graded so that I can withdraw and bet on another site.
tennis
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June 15, 2014, 06:16:46 PM
Last edit: June 15, 2014, 06:31:58 PM by tennis
 #632

773203    Standard    Oakland (S Kazmir) v NY Yankees (H Ku)    Oakland    Money Line    0.05    1.62    0.0    15 Jun 02:05    completed

http://espn.go.com/mlb/boxscore?id=340614111

now how easy is that???  

And yet I STILL haven't been awarded the .11 bitcoins.
rriky92
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June 15, 2014, 06:19:42 PM
 #633

Very good website, please make the mobile version
Magicman420
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June 15, 2014, 07:06:42 PM
 #634

773203    Standard    Oakland (S Kazmir) v NY Yankees (H Ku)    Oakland    Money Line    0.05    1.62    0.0    15 Jun 02:05    completed

http://espn.go.com/mlb/boxscore?id=340614111

now how easy is that???  

And yet I STILL haven't been awarded the .11 bitcoins.

Yea IM REALLY GETTING INPATIENT WITH THIS


762261   Standard   Seattle (F He) v Texas (N Tepesch)   0   First Innings Runs   0.05   1.67   0.0   13 Jun 15:10   completed

Was settled as a loser but yet no one scored anyone runs until the 8th inning lol... COME ON CLOUDBET
Magicman420
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June 15, 2014, 09:16:28 PM
 #635

Hi all,

An update from the technical team here at Cloudbet.

We had a few technical issues over the weekend, all of which been resolved.

1. There were some delays with grading of parlay bets due to issues with a third party data provider. They have since fixed the problem at their end, and parlay bets have been graded.

2. We were NOT having issues processing deposits - all deposits were successfully being processed instantly - but we were having an issue tracking bitcoin network confirmations. To protect against double-spending, we require 3x confirmations for each deposit before a player can withdraw. As deposits were not properly confirming, this caused a few players to be unable to withdraw. We have resolved the issue, deposits are being properly confirmed, and players can again withdraw after their deposits each have 3 confirmations.

3. We have had a LOT of wagering activity over the past few days - and a lot of bets on World Cup markets - which is more than we have ever had in a weekend. Because there were a number of large winners, one of our hot wallets was depleted. This is why a small number of withdrawals (about a dozen) failed earlier today. We have refilled the relevant hot wallet and all withdrawals (including those that failed) have already been processed.

I hope none of our players were too badly inconvenienced, and thank you all for your patience and understanding. In general, if you have an issue, please send us an email to support@cloudbet.com as that is the channel that will reach us most quickly. Also please note that although our support teams run through the weekend, our technical teams are in the office Mon-Fri so please give us 24 hours to respond to any issues.

We're sorry that some players had some issues but we're pleased that we have been able to resolve everything in less than 24 hours over the weekend.

Please do not hesitate to contact us if there is anything we can help with. Best of luck with all of your bets!

Cheers,
Cloudbet

Support isn't answering my email in over 24 hours??

Should I write them again I did 3 times
tennis
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June 15, 2014, 09:21:59 PM
 #636

Wow, so your bet was misgraded too and they're doing NOTHING about it???  This site is starting to scream scam to me... how could they not just simply award the correct wager?  Do they not have the funds to cover it??  What in the heck is going on and where is the money that is owed to me??

Cloudbet please send me the .11664 in btc owed from the bet that I won on your site and that you graded as a loss (was a major league baseball moneyline bet posted above):  15gLQV92WLxQjVLHNEaQVv2pbcL5qqSMvi

that is my address
Magicman420
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June 15, 2014, 10:02:16 PM
 #637

Wow, so your bet was misgraded too and they're doing NOTHING about it???  This site is starting to scream scam to me... how could they not just simply award the correct wager?  Do they not have the funds to cover it??  What in the heck is going on and where is the money that is owed to me??

Cloudbet please send me the .11664 in btc owed from the bet that I won on your site and that you graded as a loss (was a major league baseball moneyline bet posted above):  15gLQV92WLxQjVLHNEaQVv2pbcL5qqSMvi

that is my address


Yea it was a .05 bet  with a winning of about .04 so I'm out .09 with no answer.. I'm confident they will fix this, but it just kinda ruffles my feathers when shit is graded wrong!


762261   Standard   Seattle (F He) v Texas (N Tepesch)   0   First Innings Runs   0.05   1.67   0.0   13 Jun 15:10   completed


No one scored a run until the 9th inning.......
jeremypwr
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June 15, 2014, 10:08:54 PM
 #638

but why on earth do they not just simply look up that the Oakland A's actually won and not lost?  I've been waiting 15+ hours for this damn bet to be graded so that I can withdraw and bet on another site.

I think you just answered your own question 

jeremypwr
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June 15, 2014, 10:10:48 PM
 #639

Coudbet while you're at it you might wanna stop advertising "Instant Deposits." 
There's a better chance of someone winning your 100 btc contest than this book ever seeing a penny of my money ever again  Cry

tennis
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June 16, 2014, 12:32:02 AM
 #640

Magicman have you received the funds yet?  I haven't... cloudbet, any word?  I thought you were looking into this.  What in the heck happened?HuhHuh??

Can you please speed up the re-grading of the Oakland A's game?  You graded it as a loss and it's a win.  Don't see why it's taking so long!??

Hi tennis,

We're looking into this for you.

Cheers,
Cloudbet

CHEERS!!!
(not)
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