I transferred some BTC today to the one time BTC address assigned to me via their web interface, not a vast amount mind you but not insignificant either, and waited for the 5 confirmations as stated on their site, then 6 then 10 and still the btc has not shown up in my account.
Ok, there may be an issue I thought. I opened a trouble ticket...no response so far. Unfortunately there is no phone number to call, and now I am worried that the transaction is stuck in limbo or worse lost.
This is an issue in BTC exchange if the only interaction you can have with a company you are sending money (in whatever form) is only via a web interface.
I may be overreacting at the moment, but what if this was a large amount of BTC transferred. I have not had this issue before with the other exchanges and the first couple of transfers I had with CampBX went pretty smoothly so hopefully things will be worked out.
Anyone else having similar issues today?
We apologize for the delay and I can confirm that your ticket has been resolved.
Also agree with your suggestion to provide multiple ways to contact: we are working to add phone-support soon.