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Author Topic: [RESOLVED] CampBx: lights are on but no one home?  (Read 1302 times)
Reuef
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August 05, 2011, 11:27:03 PM
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I transferred some BTC today to the one time BTC address assigned to me via their web interface, not a vast amount mind you but not insignificant either, and waited for the 5 confirmations as stated on their site, then 6 then 10 and still the btc has not shown up in my account.

Ok, there may be an issue I thought.  I opened a trouble ticket...no response so far.  Unfortunately there is no phone number to call, and now I am worried that the transaction is stuck in limbo or worse lost.

This is an issue in BTC exchange if the only interaction you can have with a company you are sending money (in whatever form) is only via a web interface.

I may be overreacting at the moment, but what if this was a large amount of BTC transferred.  I have not had this issue before with the other exchanges and the first couple of transfers I had with CampBX went pretty smoothly so hopefully things will be worked out.

Anyone else having similar issues today?



Reuef
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SHlFT
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August 05, 2011, 11:30:47 PM
 #2

You're fine.


I've even transfered BTC to address that I got a few days ago. And the deposit went through.

Just wait and I'll show up.

Click the block explorer of the address also

Keyur @ Camp BX
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August 06, 2011, 06:36:59 AM
 #3

I transferred some BTC today to the one time BTC address assigned to me via their web interface, not a vast amount mind you but not insignificant either, and waited for the 5 confirmations as stated on their site, then 6 then 10 and still the btc has not shown up in my account.

Ok, there may be an issue I thought.  I opened a trouble ticket...no response so far.  Unfortunately there is no phone number to call, and now I am worried that the transaction is stuck in limbo or worse lost.

This is an issue in BTC exchange if the only interaction you can have with a company you are sending money (in whatever form) is only via a web interface.

I may be overreacting at the moment, but what if this was a large amount of BTC transferred.  I have not had this issue before with the other exchanges and the first couple of transfers I had with CampBX went pretty smoothly so hopefully things will be worked out.

Anyone else having similar issues today?

Reuef,
      We apologize for the delay and I can confirm that your ticket has been resolved.

Also agree with your suggestion to provide multiple ways to contact: we are working to add phone-support soon.

Thank you,
       Keyur


Please stay tuned to our news and announcements feeds at:
Twitter: https://twitter.com/CampBX
Facebook: https://facebook.com/CampBX
Reuef
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August 06, 2011, 08:15:48 AM
 #4

Thank you for the quick resolution.

Reuef
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