I've lost $3500 to BTCe.
Have sent a number of wires to them previously with no problem. Now, it's been over 3 weeks with no deposit in my account after sending them money. I have contacted Mayzus Financial Services (Bank Payee for international wires), and they confirm that BTCe has been credited with my deposit.
BTCe refuse to respond to a support ticket raised 2 weeks ago.
I know of at least 10 other people who have not received money from either deposits or withdrawals from BTCe. Over US$70,000 between 3 people whose amounts I know.
I propose, we band together, get as many details for each person: Name date of deposit/withdrawal, amount, copy of SWIFT confirmation from your bank and take it to UK authorities. While BTCe is a Bulgarian company, their banking agent is UK based, so that would be a good place to start.
If you've lost money, please get in touch! --
btcewatcher@gmail.comIf your're a US citizen, consider:
http://www.ic3.gov/faq/default.aspx The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).
- Q: Can I file a complaint if I am a citizen of the United States but have been victimized by an individual or company outside of the United States?
If one of the two parties involved is located within the United States, please feel free to file a complaint.
---- UPDATE 24 DECEMBER ----
So, I owe BTCe a big apology.
It turns out that my bank never sent the wire. Crazy, my internet banking shows the transaction as a confirmed fully processed payment. I trust my bank, and never for a second thought they could be the problem.
So - unreserved apology to BTCe. I've made about 7 or 8 transfers to them, and this was the only one that had a problem.
Their customer service however, is appalling. I've spent weeks on end waiting on responses to support tickets, and the responses I have received are largely unhelpful, curt, and misleading (I think this is a language barrier issue).
I spent quite some time at one point thinking they had found my deposit, and were processing it, when in fact they were pointing out that they had already credited the deposit for which I'd supplied an incorrect SWIFT confirmation (Had several deposits for similar amounts sent at roughly the same time). Don't assume you understand what they are telling you in ticket responses, unless it is very clearly spelled out.
With any normal business, I would have expected this drama to perhaps drag into 2, maybe 3 days, given a few of the confusing elements of the problem. BTCe took just about 2 months.
But I no longer think that they're scammers.
