My MtGox account hacked... Lost $60,000... :'(

[beesa888]

I noticed i had issues logging in yesterday, when it kept telling my password was incorrect. I started getting really suspicious when i tried to reset the password, it would not give me an email to reset it.

I checked my gmail mail and found it had been access from The Netherlands... (I'm from Australia)

this happened in less them 24 hours... in that time I sent Mtgox 4 emails desperately trying to get them to suspend my account. But im so freaking angry that i still have not heard back from them. Are my BTC gone forever?

I have a ton of transactions in RUB currency?

I'm just devastated right now...

[MiningBuddy]

Why didn't you use two factor authentication to secure your account?

[kik1977]

Did you have the same password for both Gmail and Gox?

[CycleSurfer]

Likely got phished.  Been through the experience and it wasn't pleasant.  This is still the wild wild west.  Mt Gox is not easily hackable any more after it went through it's own security breached over a year ago or so.  The lesson is to get a Yubi key if that's what they are still using.  I.e. 2-way authentication.

[beesa888]

im a noob, who made a noob mistake... very very silly mistake
im still trying to work out how to use the 2 fact auth

I've gone and changed all my passwords now

im looking at the Yubikey and software authenticators now

[danny1987]

That really sucks dude! Hope you here from Mt. Gox soon..

[SamCyanide]

Unfortunately a lot of people are phishing these days. They will get you to visit a webpage or download a file that will silently put a worm on your computer that will steal your passwords, information, and even sometimes your wallet.

Always enable two-step verification for all your accounts, and make sure you have notifications turned on. I run a custom firewall on my mining hub laptop, and I have an antivirus as well as I don't visit many webpages with it.

[Dafar]

Can someone kindly explain how to do 2 factor authentication?

[Automatic]

im a noob, who made a noob mistake... very very silly mistake
im still trying to work out how to use the 2 fact auth

I've gone and changed all my passwords now

im looking at the Yubikey and software authenticators now

You'd want a fully offline device for any serious authentication.

[MiningBuddy]

That really sucks dude! Hope you here from Mt. Gox soon..

Mtgox can't and won't do anything, all they will tell you to do is file a police report.

[beesa888]

Im just wondering how they got me... im usually pretty careful with virus and phising scam things.

what you you guys recommend i scan my PC with for possible threats?

[jahwillprovide]

I'd say get a new one honestly. All you really need is a RasberryPi and 3 ASICs on a usb cable attached to it. Did you seriously have 60k in an account and it was as secure as your Runescape account 10 years ago /facepalm  Try to be much more careful is the lesson from now on, because MtGox won't do anything.

[The 4ner]

Wow! Honestly you shouldn't even be holding that much money online. Unless you're a billionaire and won't give two shits if you lose it.

[dark143i]

Aww. Its better to hold the coins etc in you pc or Paper man. yes, scan it using antivirus or Format it if possible.

[lolmongol]

Sick

[franz2]

For big amount of bitcoins I would buy a separate pc, never go online with him and create paper wallets...

Only really secure way...

[ihateclowns]

ouch srry to hear that

[MargaretsDream]

Would be just booting Ubuntu live CD to access exchange more secure than windows, or not at all ?

[jpharneyllc]

Awful! Im so sorry, I hope they can do something for you!

[CheekyChappy]

I am so sorry to hear about this.

Judging by what happened to you I think the best thing for any one holding an amount of currency beyond a few thousand is to transfer it on to their PC/Laptop and make sure it is secure.

This is tragic, to lose $60000 after all the hard work you put in is just so heartbreaking. At least you can file a report with the police and see what happens next.