Bter.com cannot withdraw currency/funds

[X68N]

X68N, Sorry for misunderstanding, I didn't read your post before, I took what seemed a simpler/shorter/cheaper solution by uranian. Now I read your post and you make sense. I think I can do what you did. If it still doesn't work, I'll give you the data.

Greetings, and thanks for your detailed report above.

i did just manage to get my money out of bter, as BTC, by selling the TAG i bought there (losing 10% on the way), then transferring out the BTC. so give that a try, if you've got funds stuck there too.

I just tried that, sold all my WDC off yet still couldn't get 1 BTC out, same error message, starting with the WDC-XXX-YYY-ZZZ

It doesnt work like this!!! I would give you the advice try to buy them back before the price changes.
Man, why can't people just read?!
 If you want help you should answer the questions i posted in thre sites before.
greetings

[/quote]

The soloution of uranian is the same as mine, the differnce is that his account was charged with less
pseudo "negative balance". Some have less percentage than others.
For your info, the codes dont have any personal informations encoded.
It is very important that you trade only with yourself.

[fenghush]

I figured out that the "negative" balance of whatever coin must go in fees so bter can even it out with whomever suffered loss. It's tedious task unless you have btc to buy whatever coin to generate high enough fees to cover up the balance by trading yourself, just be careful with the pricing and I hope your negative balance coin is low in trade volume. It took me 38 trades of 600NEC coins to buy/sell myself with 1NEC fee to cover up 38NEC "negative balance"

It looks as if bter restored an earlier database backup which caused all these issues, unless it happens again it should be safe to trade there but with caution.
Hope it helps and best of luck.

Code:

2014-01-03 22:32:35 	Sell 	NEC/BTC 	0.000130 BTC 	247.077000 NEC 	0.0321 BTC
2014-01-03 22:31:57 	Sell 	NEC/BTC 	0.000130 BTC 	336.153000 NEC 	0.0437 BTC
2014-01-03 22:30:24 	Buy 	NEC/BTC 	0.000141 BTC 	584.000000 NEC 	0.0823 BTC
2014-01-03 22:30:24 	Sell 	NEC/BTC 	0.000141 BTC 	584.000000 NEC 	0.0823 BTC
2014-01-03 22:29:34 	Sell 	NEC/BTC 	0.000141 BTC 	585.000000 NEC 	0.0825 BTC
2014-01-03 22:29:34 	Buy 	NEC/BTC 	0.000141 BTC 	585.000000 NEC 	0.0825 BTC
2014-01-03 22:28:52 	Sell 	NEC/BTC 	0.000141 BTC 	586.000000 NEC 	0.0826 BTC
2014-01-03 22:28:52 	Buy 	NEC/BTC 	0.000141 BTC 	586.000000 NEC 	0.0826 BTC
2014-01-03 22:28:00 	Buy 	NEC/BTC 	0.000141 BTC 	587.000000 NEC 	0.0827 BTC
2014-01-03 22:28:00 	Sell 	NEC/BTC 	0.000141 BTC 	587.000000 NEC 	0.0827 BTC
2014-01-03 22:27:09 	Buy 	NEC/BTC 	0.000141 BTC 	588.000000 NEC 	0.0829 BTC
2014-01-03 22:27:09 	Sell 	NEC/BTC 	0.000141 BTC 	588.000000 NEC 	0.0829 BTC
2014-01-03 22:25:52 	Sell 	NEC/BTC 	0.000141 BTC 	589.000000 NEC 	0.0830 BTC
2014-01-03 22:25:52 	Buy 	NEC/BTC 	0.000141 BTC 	589.000000 NEC 	0.0830 BTC
2014-01-03 22:25:01 	Sell 	NEC/BTC 	0.000141 BTC 	590.000000 NEC 	0.0832 BTC
2014-01-03 22:25:01 	Buy 	NEC/BTC 	0.000141 BTC 	590.000000 NEC 	0.0832 BTC
2014-01-03 22:24:09 	Buy 	NEC/BTC 	0.000141 BTC 	591.000000 NEC 	0.0833 BTC
2014-01-03 22:24:09 	Sell 	NEC/BTC 	0.000141 BTC 	591.000000 NEC 	0.0833 BTC
2014-01-03 22:23:15 	Buy 	NEC/BTC 	0.000141 BTC 	592.000000 NEC 	0.0835 BTC
2014-01-03 22:23:15 	Sell 	NEC/BTC 	0.000141 BTC 	592.000000 NEC 	0.0835 BTC
2014-01-03 22:22:29 	Sell 	NEC/BTC 	0.000141 BTC 	593.000000 NEC 	0.0836 BTC
2014-01-03 22:22:29 	Buy 	NEC/BTC 	0.000141 BTC 	593.000000 NEC 	0.0836 BTC
2014-01-03 22:20:34 	Sell 	NEC/BTC 	0.000141 BTC 	594.000000 NEC 	0.0838 BTC

It sucked, suffer bit of loss but at least in the end I managed to withdraw my bitcoins from there. Really wished I could just give them those damn NEC coins or to even be able to get in touch with them which has proven to be as difficult as trying to arrange an orgy with Angela Merkel, I mean come on, how hard is it to serve your users for the same problem over and over,, even out the balance let them be on their merry way.

[forgotmypants]

I just checked my BTer account and suddenly they changed my WDC deposit address to something else.
I don't get errors when trying to sync anymore, but my 50 wdc are gone!!!

I send them a support e-mail 24 hours ago and no response.
Anyone with any updates? Freeworm is not responding to my PM as well.

[forgotmypants]

If i am reading the blockchain info correct
BTER transferred my worldcoin  (57 exact) and other peoples coins to the following address

My 57 coin deposit:
http://wdc.cryptocoinexplorer.com/tx/fa9c95b01a476007f7e2e8178591e45e18654d11b9c065a7ffe11ff592d6caa9#o1

Transferred to:
http://wdc.cryptocoinexplorer.com/address/WXBnQ2ERKeSg4uLVJK9D6KsTgghXu6GxGU

Something fishy is going on here. That address is receiving payments from 500 and 1000 WDC for the last day.

[X68N]

I just checked my BTer account and suddenly they changed my WDC deposit address to something else.
I don't get errors when trying to sync anymore, but my 50 wdc are gone!!!

I send them a support e-mail 24 hours ago and no response.
Anyone with any updates? Freeworm is not responding to my PM as well.

If Bter subtraceted your coins already than they are lost.
fenghush followed my advice and was able to withdraw (with a loss).
That is always better than 100% loss.

[forgotmypants]

I just checked my account and my Worldcoin balance got restored!
I got them back, no response from freeworm or support e-mail but at least they gave them back to me!

So i am glad that they are not scammers after all, just a software bug or something.

[Armchair Miner]

They must have given you my coins.

They took them from my account overnight. But at least I am able to withdraw, slowly, now.

I just checked my account and my Worldcoin balance got restored!
I got them back, no response from freeworm or support e-mail but at least they gave them back to me!

So i am glad that they are not scammers after all, just a software bug or something.

[RedHat]

Still no reply from BTER. I think I lost my coins, no hope to get them back

[Armchair Miner]

The only reason they want to talk to you on QQ is to get you consent to "balance account", that is, to take your coins. The QQ support will have trouble getting in touch with the "technical personnel" but they will get in touch soon enough so the next day your coins they deem you owe them, will be gone.

I know for 90% sure that their estimate of coins you owe them is flawed, because I had 2 completely inconsistent amounts quoted in two consecutive days. The second day the amount owed DOUBLED, even though I added coins to the exchange and did very little trading.

"Do not add coins if you can't withdraw from BTER" - it will only hurt you.

I don't want to investigate this further, just cutting my losses and have withdrawn most of my coins. IMO bter did not have malicious intent, it is just that running an exchange and being attacked by all kinds of thieves is over their heads, and they want to compensate by taking definite amounts from the customers.

Does not bode well for their self-image. Do they not trust themselves enough to just eat up the loss and improve their defenses, so in the future they will be profitable?

Tells me how much of my coins they will see in the future.

[X68N]

do you have seen the problem also on a new account?
If they steal from new accounts to, it is clear it wasnt only 1 problem (maybe exploit is still active).

After i read your post it seems so.

[Armchair Miner]

Have not tried with a new account, but my account had fresh coins on it, either less than 3 weeks old OR even less than 1 day old.

After they took all the coins I had, I still had to use your method (from this thread, above) to reduce the "owed amount" to zero. The middle number YYY in the withdrawal error message COIN-XXX-YYY-ZZZ is the amount of COIN they deem you owe them ("owed amount") and must pay through trade fees.

do you have seen the problem also on a new account?
If they steal from new accounts to, it is clear it wasnt only 1 problem (maybe exploit is still active).

After i read your post it seems so.

[warmking]

hello,guys.

i helped two friends solve their bter.com issues, i am chinese ,have no communicate problems with bter.com QQ suport.BTW,QQ is most popular chating app in china,over 100 million people use it every single day.

so, 1 of 2 friends ,he is in  deposit trouble, missing 3 deposits,about 3000 CNC. it is simple ,i got his bter ID, the nomber of missing CNC,time of deposits,and the pictures about the deposits(they dont accept the blockchains link,its weird).then problem solved.

next is not so lucky ,he has the same problem like u guys .when he withdraw, showed "Funds error, please contact admin, error code:DOGE-107199--2296037--33.462" ,i contact the QQ suport ,he told me,according to datebase, my friend deposit doge=4740279.5997,buy doge=2141352.3918,withdraw=1300000.0000,sell=7877628.986,nomally ,if u dont left coin in ur account, deposit+buy ==withdraw + sell. but now,withdraw + sell-(deposit+buy)=2295996.9949,so the 2295996.9949 doge is extra coins which is not belong to my friend.he needs to return the extra coins back .my friends should check his deposit,withdraw ,and trade history.

when i asked QQsuport how did that happen ,and why ,he just did not answer me .i guess,maybe they made a misstake,or it is a system bug that he does not want me know.

anyway , i think it is clear, you guys have the same problem should check on ur account ,see if there are extra coins u sold. the number is red down there like DOGE-107199--2296037--33.462"

i hope these information will help u guys .but i am gonna tell u guys ,this website is not good ,even chinese people like me dont trust them well. if anyone needs some help in  communication with bter QQsuport.PM TO ME, or email to :1716786153@qq.com.  i ll see what i can do .

[MPOE-PR]

Nasty stuff. Still no statement/verifiable mail/notice from them? If the likelihood of losing your stuff wasn't enough, pull out for the sake of not supporting the notion that zero communication is fine and dandy.

[RedHat]

Next is not so lucky ,he has the same problem like u guys .when he withdraw, showed "Funds error, please contact admin, error code:DOGE-107199--2296037--33.462" ,i contact the QQ suport ,he told me,according to datebase, my friend deposit doge=4740279.5997,buy doge=2141352.3918,withdraw=1300000.0000,sell=7877628.986,nomally ,if u dont left coin in ur account, deposit+buy ==withdraw + sell. but now,withdraw + sell-(deposit+buy)=2295996.9949,so the 2295996.9949 doge is extra coins which is not belong to my friend.he needs to return the extra coins back .my friends should check his deposit,withdraw ,and trade history.

I got the error for CNY-AAA-BBB-CCC .... tried to sell my LTC to AAA but still could not withdraw ...., How ever CCC become lower. Will make more tradings for CCC become 0. Hope everything will be fine I have only 16LTC held by BTER. After made some trades, it becomes 20.XX

[X68N]

LOL, why do most people censor their codes? I wrote they have nothing personal encoded.
without exact numbers we cant estimate your potential loss 

[aorith]

fking bter...!

[frobley]

bter can suck my balls, locking withdrawals 
exchanged btc back to exact same shitcoin @ 6% gain aaaaand out -> bye bye forever!

[kebab77]

Can't withdraw BTC or LTC right now

[boniggy]

I just withdrew 500k DOGE's but i cant withdraw my BTC. I got my DOGEs pretty fast.

[oscurito23]

Please read the historical mails before answering such nonsense.

It is IMPOSSIBLE missing 45 YAC and 0.2 BTC and that can be seen only with the historical withdrawals.

If you are a different person so far responded to my emails please escalate my case to the appropriate parties.

This is starting to be inadmissible.

At the end I will have to raise my case publicly in bitcointalk to take me seriously.

Please I want a solution.

thanks

regards


2014/1/13 Bter.comSupport <support@bter.com>

Dear Sir,
I have checked your account and found two records with issue(7679 YAC 0 -45.2973  and 7679 BTC 0.1406 -0.2087 ), which means your have got extra 49.2973 YAC and 0.2087 BTC from us due to system error.


If you agree to let us deduct the extra coin from your account, please contact me ( bter.com) via skype or email us. Then We will deduct the  amount  directly upon your notification.

Note: you must have a balance no less than the extra coins ,as suggested in the error message (the second number in your error message).



The funds error was caused in your trading process when an order was placed and fullfilled but the funds were not deducted from your balance. Now we need to correct your coin balance according to our accouting summary based on all your deposit/withdraw and trading activaties. Please make sure you have enough coin balance in your account and let us correct it. After it's corrected you can do withdrawal normally without any problem any more.


Yours sincerely
Service Support
 
Hello,

This does not help me if my balance falls to 0.

I would be willing to have me removed 50% of my current balance and return to start from 0. Right now I have 0.14 BTC, if accepted can put my balance to 0.07 and we start from scratch.

I repeat that this is not my fault, it is an error of software and you should be responsible.

I really no use a 50% fees if I have nothing in my balance to operate.

If no other solution fails to operate BTER.

regards


2014/1/10 Bter.comSupport <support@bter.com>


Dear Sir,

We can offer you a 50% discount of the trading fee.

Date: Thu, 9 Jan 2014 19:27:05 +0100

Subject: Re: Funds error??
From: oscurito@gmail.com
To: support@bter.com

Hello

Not is true that I have an extra funds from you, there must be a mistake in the details of deposits and withdrawals.

I now have 0.14 BTC in my balance, would have to deposit 0.06 BTC and then lose it all?

Sorry but no, I will not lose my BTC by your error, I prefer to stop operating in BTER and only lose 0.14 BTC to lose 0.2 BTC, plus I do movements daily, you are charging fees should have a background of guarantee for such errors, this is a software error, it is not my fault.

Tell me if I can offer another solution, if no i prefer to stop operate in BTER.

thanks

regards


2014/1/9 Bter.comSupport <support@bter.com>
 

Dear Sir/Madam,

The error suggest you have got extra money from us due to system error, which is  7679 BTC -0.2087

If you agree to let us deduct the extra coin from your account, please contact me ( bter.com) via skype or email us.

Then We will deduct the  amount  directly upon your notification.

 Email  may take a while to process because there are too many emails waiting for processing.

Note: you must have a balance no less than the extra coins ,as suggested in the error message.

 

The funds error was caused in your trading process when an order was placed and fullfilled but the funds were not deducted from your balance. Now we need to correct your coin balance according to our accouting summary based on all your deposit/withdraw and trading activaties. Please make sure you have enough coin balance in your account and let us correct it. After it's corrected you can do withdrawal normally without any problem any more.

 

Yours sincerely

Service Support


Date: Thu, 9 Jan 2014 10:34:28 +0100
Subject: Re: Funds error??

From: oscurito@gmail.com
To: support@bter.com

Hello,

I can not understand how this can be possible.

If you do deposit or withdrawal, the limit of what I have in my balance, I can not withdraw if I have ... As may be missing?

I've been stolen?

How many bitcoins says missing system?

I do not understand this account

BTC 7679 0.1406 -0.2087

I could explain it?

Something similar happened months ago, and you fix it.

Thanks in advance

regards


2014/1/9 Bter.comSupport <support@bter.com>

 7679 BTC 0.1406 -0.2087
 
Your account is in an imbalanced condition and you have to deposit the amount of BTC, then we can balance it for you.


Date: Mon, 23 Dec 2013 11:51:22 +0100
Subject: Fwd: Funds error??
From: oscurito@gmail.com
To: support@bter.com; bter.com@gmail.com


My id is oscurito23

---------- Forwarded message ----------
From: Leon F Brg Snts <oscurito@gmail.com>
Date: 2013/12/20
Subject: Funds error??
To: "support@bter.com" <support@bter.com>


Hello,

I'm trying to make a withdrawal of BTC and I get an error message!

Please help with this problem.

thanks

regards



Funds error, please contact admin, error code:BTC-7679--0--2.1887