HITBTC abuse, dont let me login in my account

[giselle180]

Please I need help,

are 3 months I cannot log anymore in HITBTC

I asked them to remove the google auth that I lost with my mobile and I didn't have a back up.

So I gave them ALL THE INFORMATIONS, my passport, they asked me a selfie with ID and I did,
everything!

after 7 weeks of emails, they asked me something impossible:

"
Dear Trader,

We ask this information for security purposes as we must be absolutely sure that you are the account holder.  You should have received an email verifying to open your account which has the date we are looking for. 

Best Regards,
Pablo Gamblin
HitBTC Support Team"

of course I don't have such email!!! why I should keep such email, and if I lose that email also? I should lose 1.000.000 USD
in my account?

I please some of you to help me to report to Chile or Hong Kong authorities the abuse of my case.
I did all the possible to get access to my account.
I asked a phone conversation and nobody call me. They don't have numbers.

I'm really worried. I do not have assets inside my account but I have my personal data and email I want to use
for my account, I do not want open a new account in an exchange were if you have a problem they keep the account
and the assets you could have inside for them.

Very scared about HITBTC now.

Please help in somehow!

[Slow death]

Let me see if I understand, you had $1,000,000 in your hibtc account? it is? if so, do not you think it's worth just hiring a lawyer and reporting your case to the police so that the police can start investigations to find out where the hitbtc owner is located and they return your bitcoins? you can ask your relatives for help to pay the lawyer, just do not give up fighting for your bitcoins, but fight in the courts and not be limited to post here in the forum because here in the forum you will not get help that you need

Very scared about HITBTC now.

They are a shady exchange.

[BitMaxz]

This exchange site has many issues before that already posted here in the forum and you are not the only one who experienced about logging in Hitbtc.

For now, what I see here, they give you a chance to get your account via your email if you don't have the email it would be hard to recover back your account.

Like the above said if you know the location of this exchange site you can now report it to your lawyer with your evidence that you own that account.

Don't waste your time to recover your account back without evidence, you must prove that you own the account.

[LeGaulois]

Why are you so worried if you have nothing in your account. I thought you have some coins but reading everything in the OP you have nothing your wallets are empty. Is it for your personal information? Then, even if you still had access to your account the site still has your personal information. And if you really care you shouldn't use such exchange in the first place. Sorry but move on

[carlfebz2]

Why are you so worried if you have nothing in your account. I thought you have some coins but reading everything in the OP you have nothing your wallets are empty. Is it for your personal information? Then, even if you still had access to your account the site still has your personal information. And if you really care you shouldn't use such exchange in the first place. Sorry but move on

Was suppose to say the same thing on where i didnt even expect that he dont have any funds into his account but the level on worrying is too much to consider. Every exchangers do have its issues that they faced and knowing HITbtc they do have issues as well and same as suggested above better to move on and find another exchange since you dont lose nothing you can still end up on choosing much better exchangers into the market but dont expect that you wont really experience some troubles.

[giselle180]

thank you for your support

I usually use Binance, Bitfinex and Gdax, that for me are the best because OKEX HUOBI and similars I don´t like.

Yes I have nothing in the account, but in other exchanges I have a lot of money.

I wanted to buy bitcoin private so I was thinking that one of the top 10 exchange like hitbtc was more professional.

Doesn't matter I have anything in the account, now I'm worried of what could happen if I was moving 100.000 or more there.

What to do now? why I should go to the police, I just want they let me login in my account only this can be the guarantee, otherwise everybody should be scared of, that an exchange do not recognise your passport, mobile and email, if you lose your google auth.

I lost the google auth for hubby and they called me and let me login in less of 1 day.

Hitbtc his not answering anymore to my tickets!!!! after 7 days of chats where I showed them ALL THE INFORMATION wanted,
but now to don't let me login they just asked me the FIRST EMAIL received from hitbtc which day was!!!!!
this is something really serious!

Please some of the staff of HITBTC should help me and do not scary other users, for sure I will find other people got serious problems from HITBTC if they act like this!

Imagine to have investments blocked in crypto that move of 50% in a week, down.

that's it I wait other suggestion, I wait to use a lawyer but if you know emails of chilean and Hong Kong authorities I will start
to email them with all the email and answers sent to me.

[giselle180]

after days of silence I got a new request

https://support.hitbtc.com/attachments/token/XiIiA8XCj9KZMjZ43iEVEBC4p/?name=2fa+docs+2.png

I did another selfie

let's see if it will work I keep you updated.

[carlfebz2]

thank you for your support

I usually use Binance, Bitfinex and Gdax, that for me are the best because OKEX HUOBI and similars I don´t like.

Yes I have nothing in the account, but in other exchanges I have a lot of money.

I wanted to buy bitcoin private so I was thinking that one of the top 10 exchange like hitbtc was more professional.

Doesn't matter I have anything in the account, now I'm worried of what could happen if I was moving 100.000 or more there.

What to do now? why I should go to the police, I just want they let me login in my account only this can be the guarantee, otherwise everybody should be scared of, that an exchange do not recognise your passport, mobile and email, if you lose your google auth.

I lost the google auth for hubby and they called me and let me login in less of 1 day.

Hitbtc his not answering anymore to my tickets!!!! after 7 days of chats where I showed them ALL THE INFORMATION wanted,
but now to don't let me login they just asked me the FIRST EMAIL received from hitbtc which day was!!!!!
this is something really serious!

Please some of the staff of HITBTC should help me and do not scary other users, for sure I will find other people got serious problems from HITBTC if they act like this!

Imagine to have investments blocked in crypto that move of 50% in a week, down.

that's it I wait other suggestion, I wait to use a lawyer but if you know emails of chilean and Hong Kong authorities I will start
to email them with all the email and answers sent to me.

I know what you feel which it really like that you are being robbed in the sense that you had given those documentations but still they dont make any words or update on that one.Talking about suing them out, then its not possible or pointless.This doesnt involve money because same as you said it doesnt have any funds and the main concern here is that you would just like to have that access.Further on, verification might took long process which it does really require patience on your side.

after days of silence I got a new request

https://support.hitbtc.com/attachments/token/XiIiA8XCj9KZMjZ43iEVEBC4p/?name=2fa+docs+2.png

I did another selfie

let's see if it will work I keep you updated.

Just comply on what they do asked and you might succeed this time. Good luck buddy

[giselle180]

thank you.

for now waiting 24 hours... still nothing. Let's hope for today.

[Kemarit]

Ok, I'm finally done with HitBTC for now and I will move out my funds from that exchanges. Its like everyday we see threads like this, scam accusations, deposit and withdrawal problems. I have admit that I haven't encounter any issues yet but it doesn't mean I wouldn't in the future. So its better for me to get out while I can and not to suffer the same fate with other members here. To the OP, I do hope that you will be verified soon because its looks like you have submitted everything. So the ball in is their hands now and hope for the best.

[giselle180]

they do millions of commissions... and can hire many peoples, imagine if they get hacked, we will not get help and support for months... really scaring, at least bitfinex, gads and Binance I use they answer in less of 24 hours.

[giselle180]

May 17, 19:44 WET

Dear Trader,

Thank you for the information provided.

The 2FA removal procedure is associated with high risk and requires full confidence that we are doing it upon request of the legitimate owner of an account.

We will update the ticket as soon as 2FA is removed from your account.
---


16 days, my first email was 1st may... imagine if you have investments...
I still waiting, even if they remove, I lost more than 2 weeks of my life.

[Slow death]

I still waiting, even if they remove, I lost more than 2 weeks of my life.

You said that you do not have funds in your hitbtc account, is this? if you do not have funds in your hitbtc account, then why the hell are you humiliating yourself by chasing after them for weeks? you must forget that this exchange exists and move on, unless you really think that this exchange will even provide some quality service, think about it: they are anonymous but are asking you for documents?

Registrant Contact Information:

Name: WhoisGuard Protected
Organization: WhoisGuard, Inc.
Address: P.O. Box 0823-03411
City: Panama
State/Province: Panama
Country: PA

https://who.is/whois/hitbtc.com

[jhenfelipe]

You have no assets to lose, but you still want them to remove your 2FA. I understand that you want to have an access and it's also HitBTC's responsibility to help their customers. However, if they fixed this problem, do you still plan to deposit in their site? I don't think it's a good idea, if ever. It would be safer to stay away from the site now considering all the complaints from users.

[giselle180]

I wanted to buy BTCP bitcoin private as reach again the bottom

that's why

how many other complains there are? is it so risky so? is the exchange number 9 for volumes... very sad

[jhenfelipe]

I wanted to buy BTCP bitcoin private as reach again the bottom

that's why

how many other complains there are? is it so risky so? is the exchange number 9 for volumes... very sad

Try it if you want, at least you have been warned. Tbh, I never had a single problem in HitBTC, but that was before. Now is different, there have been some changes in the site.

I don't know exactly how many. You can check their ANN thread, read the recent posts from users : HitBTC.com - The most advanced cryptocurrency exchange. Also some of the threads made:
hitbtc.com thieves and scammers
HitBTC disappear with general deposit of clients
HITBTC Scam, it took all my money
HitBTC SCAM
Hitbtc scammed me +100K and have disable my account!!
Hitbtc.com is a scamsite- beware
HitBTC scam!

[giselle180]

thank you for your support....

after what I read, I understand that HITBTC is a bad exchange if not a fraud.

So I will not put a money on it... I will update you how many days will take to them to remove my 2FA.

Please so, can you make a list of the worst exchange that lets say are likely to be scammers like many peoples says of HITBTC?

I never got a problem on Binance, Gdax, Bitfinex, I hope those are safe like I think it is Huobi or OKEX in the top 5 as volume,

would be interesting to know in the top 10-15 by volume, which are the exchanges to avoid with behaviour like HITBTC

I will not buy so bitcoin private.... I risk to lose my money in hitbtc.

[Slow death]

So I will not put a money on it... I will update you how many days will take to them to remove my 2FA.

You made a good decision, we have to move away from scam  exchange  that does not provide good services.

Please so, can you make a list of the worst exchange...

The worst exchange of all is yobit, then we have hitbtc and then we have cryptopia and so many other new exchanges

I never got a problem on Binance, Gdax, Bitfinex, I hope those are safe like I think it is Huobi or OKEX in the top 5 as volume

these are good exchanges, mainly binance

I will not buy so bitcoin private.... I risk to lose my money in hitbtc.

again you are making a good decision

[giselle180]

thank you 

[giselle180]

of course still waiting, 19 days in total and 3 days since they agreed that I SENT ALL THE DOCUMENTS THEY WANTED

is needed an email of chilean authorities or Hong Kong or whatever to make pressure to this exchange

clearly is abusing of user rights, ok to not be licensed or what, but this is too much.

I can't believe as I have read that the site is run from fbi.