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Author Topic: BTC-e ACCOUNT Suspended and IP Banned  (Read 4471 times)
awas (OP)
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January 23, 2014, 03:43:58 PM
Last edit: January 24, 2014, 12:36:42 AM by awas
 #1

So as I've posted earlier, i originally got my account hacked but btc-e was able to return the account back to me. I contacted btc-e on skype at btc-e.support. It seemed fishy from the beginning because I just don't trust anyone. SO ANYWAYS, the guy on skype basically was asking me to change the email to a temporary email that they will create. Doesn't that sound like a scam? So i thought its a 100% scam and said no. The guy says I will suspend and disable your account when "my boss comes online". So after a day later, my ip is banned and my account is suspended. Like wtf? Did he somehow manage to screw with my account or is this real btc-e support im getting? Someone please help,  I just want my money.
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January 23, 2014, 03:53:24 PM
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So as I've posted earlier, i originally got my account hacked but btc-e was able to return the account back to me. I contacted btc-e on skype at btc-e.support. It seemed fishy from the beginning because I just don't trust anyone. SO ANYWAYS, the guy on skype basically was asking me to change the email to a temporary email that they will create. Doesn't that sound like a scam? So i thought its a 100% scam and said no. The guy says I will suspend and disable your account when "my boss comes online". So after a day later, my ip is banned and my account is suspended. Like wtf? Did he somehow manage to screw with my account or is this real btc-e support im getting? Someone please help,  I just want my money.
you must go to site and submit a ticket then wait for reply hope they will clear your all problem

awas (OP)
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January 23, 2014, 03:56:33 PM
 #3

yeah I did, i just want to find out if this guy on skype is real btc-e support. or he just wants my account. I dont know how he could ban my ip or suspend my account.
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January 23, 2014, 03:58:35 PM
 #4

yeah I did, i just want to find out if this guy on skype is real btc-e support. or he just wants my account. I dont know how he could ban my ip or suspend my account.
many hackers around here working with unauthorized accounts so you must be very careful about your all information's and money

awas (OP)
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January 23, 2014, 04:08:36 PM
 #5

I just dont know how he had the power to ban my ip or suspend my account, maybe doing something with my ip or making something suspicious? He was threatening me from yesterday to change the account email to the one "they will create". It has to be an attempt to steal my account because btc-e wouldnt ask the user to change the email, they can change it. Ugh this is so frustrating, all i need is my account and money back.
awas (OP)
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January 23, 2014, 07:52:38 PM
 #6

looks like im having the same problem as this person: https://bitcointalk.org/index.php?topic=345226.0

I guess the "hacker" somehow got my ip banned and got my account suspended under suspicion of hacking.

Waiting to hear from btc-e.  Huh
awas (OP)
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January 23, 2014, 09:07:18 PM
 #7

all tickets closed, no help from their support? How can people do this? Can btc-e please reply here.
awas (OP)
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January 24, 2014, 12:16:04 AM
 #8

I need to keep posting because I am going nuts. All of my money is in the account.

Here how the convo started before my account was suspended and I got ip ban. Maybe someone on the inside working to steal couple accounts? I dont know what else to think, this would sound as a simple scam.

[1/22/2014 5:50:54 PM] btc-e.support: hello
[1/22/2014 5:54:54 PM] btc-e.support: did u get account finally ?
[1/22/2014 5:56:20 PM] Gintaras: Yes thank you so much
[1/22/2014 5:56:34 PM] btc-e.support: you account is flaged
[1/22/2014 5:56:58 PM] btc-e.support: username: edited
[1/22/2014 5:57:00 PM] btc-e.support: ip: edited
[1/22/2014 5:57:01 PM] btc-e.support: correct?
[1/22/2014 5:57:46 PM] Gintaras: Yes, my ip changed because i moved to university now, before i was home
[1/22/2014 5:58:08 PM] Gintaras: The ip from edited was the hacker
[1/22/2014 5:58:20 PM] btc-e.support: How many hours lock left ?
[1/22/2014 6:00:02 PM] btc-e.support: ?
[1/22/2014 6:08:57 PM] Gintaras: 335 last time i checked
[1/22/2014 7:12:11 PM] btc-e.support: To many suspicious activity on your account
[1/22/2014 7:12:14 PM] btc-e.support: I must disable it
[1/22/2014 7:13:45 PM] btc-e.support: Or we must hold it for that time
[1/22/2014 7:14:07 PM] Gintaras: I dont understand
[1/22/2014 7:14:20 PM] Gintaras: Ive been the owner for over a year
[1/22/2014 7:14:25 PM] btc-e.support: We will take your account for 20 days or i will disable it
[1/22/2014 7:14:34 PM] btc-e.support: Permanently
[1/22/2014 7:14:54 PM] btc-e.support: To many different ip's logged,suspicious activity
[1/22/2014 7:16:55 PM] btc-e.support: Do you understand ?
[1/22/2014 7:17:54 PM] btc-e.support: You can either assist me to solve the problem or i have no choice than disable the account


He kept forcing me to change my email to an email "they will create".
awas (OP)
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January 24, 2014, 06:09:00 PM
 #9

I will keep posting for myself and until btc-e fixes it or responds here... IP Unbanned, account still suspended...
faiza1990
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January 24, 2014, 06:26:54 PM
 #10

I will keep posting for myself and until btc-e fixes it or responds here... IP Unbanned, account still suspended...
you must post this all in btc-e official thread because here no one going to help you on there official thread may be some reply

awas (OP)
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January 24, 2014, 06:49:54 PM
 #11

wheres the thread? cant seem to find it
faiza1990
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January 24, 2014, 06:58:47 PM
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wheres the thread? cant seem to find it

https://bitcointalk.org/index.php?topic=40889.0 here you go check and post here all your problems

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January 25, 2014, 05:58:44 AM
 #13

I smell legal issues....
faiza1990
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January 25, 2014, 11:37:34 AM
 #14

I smell legal issues....
many issues but btc-e not available for any reply and support

awas (OP)
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January 25, 2014, 09:32:55 PM
 #15

I've been talking to btc-e.support on skype. I thought he was a scammer but he said he was going to ban me and suspend my account if I didnt do what he wanted and he did do it so that makes me believe hes not a scammer. I was contacted by nikola through their skype, he said he will help me resolve it and get my account back. I still have some hope to get it back.
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January 26, 2014, 01:55:45 AM
 #16

I've been talking to btc-e.support on skype. I thought he was a scammer but he said he was going to ban me and suspend my account if I didnt do what he wanted and he did do it so that makes me believe hes not a scammer. I was contacted by nikola through their skype, he said he will help me resolve it and get my account back. I still have some hope to get it back.
You should ask him for the guy who banned you's info and you should tell him to tell heir boss to investigate that guy.Smiley
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January 26, 2014, 03:48:26 AM
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I have a lot more respect for BTC-e after skimming this.  Seems to me that they did pretty much everything right, and I'm sure that support was tearing their hair out dealing with someone so clueless.  Been there, done that, but thankfully it was a loooong time ago.


sig spam anywhere and self-moderated threads on the pol&soc board are for losers.
awas (OP)
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January 26, 2014, 05:11:52 PM
 #18

I will keep posting so people can see how btc-e handles this situation in the future. I confirmed I am the original owner and btc-e.support on skype said my account will be back after some days
awas (OP)
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January 26, 2014, 05:44:14 PM
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I have a lot more respect for BTC-e after skimming this.  Seems to me that they did pretty much everything right, and I'm sure that support was tearing their hair out dealing with someone so clueless.  Been there, done that, but thankfully it was a loooong time ago.



Yeah i guess im clueless after reading a few threads were someone on skype with the same username would ask for people's emails AND passwords...
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January 26, 2014, 07:23:35 PM
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I have a lot more respect for BTC-e after skimming this.  Seems to me that they did pretty much everything right, and I'm sure that support was tearing their hair out dealing with someone so clueless.  Been there, done that, but thankfully it was a loooong time ago.


Yeah i guess im clueless after reading a few threads were someone on skype with the same username would ask for people's emails AND passwords...

Sounded to me like the support guy wanted to set up a quick throw-away e-mail account.  The advantage of this would be that if your real e-mail account was compromised (highly likely) then the attacker would have some work to intercept messages sent through the new one.


sig spam anywhere and self-moderated threads on the pol&soc board are for losers.
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