BTC-E.com exchange - BTC/NMC/LTC/NVC/TRC/PPC/FTC/XPM - USD\EUR\RUR (fee - 0.2%)

[BitSat]

I am having some big issues with BTC-e.  I sent a USD wire transfer on Dec 29th, 2017.  Normally, my wires to BTC-e are credited in a couple of business days.  A wire I sent on Dec 30th to Bitstamp arrived 1 business day later.

BTC-e has been unhelpful on support.  I have provided them with the full information of the transfer, they simply say it has not arrived yet.  But that does not make sense.  An international wire does not take 10 business days to arrive.

I have now also deposited 2 BTC to my account, and it hasn't appeared after 6 confirmations.  What is going on with BTC-e?  Where is my money?

EDIT: To clarify, my account is fully verified, and I have successfully deposited / withdrawn in the past via wire and BTC.

In last few days they have problem in site but still you need to contact support on site page with all details as they are doing very good hope they will check this all and give you more details about this

[Obi Juan]

Can anyone help me with an issue i'm having with BTC-E?

For months i've been trying to log into my account, and have been unable to.  It says my password has expired and will not let

me

in.  It tells me it's going to send me a link in email to reset it, but it never does.

I've tried opening tickets with BTC-E and never get a response, i've even send them alternative email addresses they can send

to,

in case something is blocking them from sending to my primary email address.

I'm really at my end with this, and not sure where to turn.  If anyone from BTC-E reads this, please contact me.

If there is anyone out there who can give me some information on how to contact someone at BTC-E, i would really appreciated it.

[Wins_Vega]

I can't open a support ticket.

Keep getting an error message 'One of the required fields is empty'

How to contact the support?

-----------

UP: ok. seems that you have to specify just the username not email in the field "account username:" when creating a support ticket.
since the field was not highlighted it is really hard to tell which field contains error.

[aldin23]

Can anyone help me with an issue i'm having with BTC-E?

For months i've been trying to log into my account, and have been unable to.  It says my password has expired and will not let

me

in.  It tells me it's going to send me a link in email to reset it, but it never does.

I've tried opening tickets with BTC-E and never get a response, i've even send them alternative email addresses they can send

to,

in case something is blocking them from sending to my primary email address.

I'm really at my end with this, and not sure where to turn.  If anyone from BTC-E reads this, please contact me.

If there is anyone out there who can give me some information on how to contact someone at BTC-E, i would really appreciated it.

I am having the same issue. I have been trying to log into my BTC-e account for 5 months now and it tells me that my password has expired and that an email will be sent to reset it. Well I have never received an email and I have tried over a hundred times and always get same message but no email. I have opened up about 20 tickets with BTC-e support but have not gotten a reply (last one was MNN-225-52674). I have contacted them via PM on this site and have not received a reply either. If anybody has any other ideas on how to contact them or fixing this issue please reply. Thank you

[BitHodler]

Can anyone help me with an issue i'm having with BTC-E?

For months i've been trying to log into my account, and have been unable to.  It says my password has expired and will not let

me

in.  It tells me it's going to send me a link in email to reset it, but it never does.

I've tried opening tickets with BTC-E and never get a response, i've even send them alternative email addresses they can send

to,

in case something is blocking them from sending to my primary email address.

I'm really at my end with this, and not sure where to turn.  If anyone from BTC-E reads this, please contact me.

If there is anyone out there who can give me some information on how to contact someone at BTC-E, i would really appreciated it.

I am having the same issue. I have been trying to log into my BTC-e account for 5 months now and it tells me that my password has expired and that an email will be sent to reset it. Well I have never received an email and I have tried over a hundred times and always get same message but no email. I have opened up about 20 tickets with BTC-e support but have not gotten a reply (last one was MNN-225-52674). I have contacted them via PM on this site and have not received a reply either. If anybody has any other ideas on how to contact them or fixing this issue please reply. Thank you

There is unfortunately no other way of getting in contact with BTC-E. You have already done everything that needed to be done. Very weird that they haven't replied even once.

Since you are trying to log in for that many months I assume you have coins/funds sitting in your BTC-E account?

In case you don't have any coins/funds, then you can just create a new account with a different email as that will save you plenty of time and hassle.

[aldin23]

[/quote]
There is unfortunately no other way of getting in contact with BTC-E. You have already done everything that needed to be done. Very weird that they haven't replied even once.

Since you are trying to log in for that many months I assume you have coins/funds sitting in your BTC-E account?

In case you don't have any coins/funds, then you can just create a new account with a different email as that will save you plenty of time and hassle.
[/quote]

I have coins in my account not much but I don't want to lose them. Still have not had one reply from them.

[specturul]

Do you plan to add new coins? Probably would not hurt to add margin trading?

[aldin23]

I can't do any of that without logging into my account. That's the only problem for now.

[massimies]

Account locked and support is hiding his ugly mug between his legs. I would laugh if my account weren't in USD.

[mindrust]

Can anyone help me with an issue i'm having with BTC-E?

For months i've been trying to log into my account, and have been unable to.  It says my password has expired and will not let

me

in.  It tells me it's going to send me a link in email to reset it, but it never does.

I've tried opening tickets with BTC-E and never get a response, i've even send them alternative email addresses they can send

to,

in case something is blocking them from sending to my primary email address.

I'm really at my end with this, and not sure where to turn.  If anyone from BTC-E reads this, please contact me.

If there is anyone out there who can give me some information on how to contact someone at BTC-E, i would really appreciated it.

I am having the same issue. I have been trying to log into my BTC-e account for 5 months now and it tells me that my password has expired and that an email will be sent to reset it. Well I have never received an email and I have tried over a hundred times and always get same message but no email. I have opened up about 20 tickets with BTC-e support but have not gotten a reply (last one was MNN-225-52674). I have contacted them via PM on this site and have not received a reply either. If anybody has any other ideas on how to contact them or fixing this issue please reply. Thank you

I am also forced to change my password today but luckily unlike you i got my email instantly. Are you sure that you are checking the right email? or Junk Folder? I don't want to keep any money in this exchange (or any of them as long as i don't have to) because of the recent accusations but i am trapped in FIAT sadly.

Another thing is that your account may got hacked somehow so the hacker may changed your email address, so you may not get your email ever... Do you use 2FA?

[aldin23]

Yea unfortunately I was not using 2FA. So I was thinking the same thing, that i probably got hacked. But I still don't understand why BTC-e will not reply to my 100 support tickets I have wrote to hem in the past 6 months. I have also provided them with alternate emails that they have not replied to. I wish they would just reply and let me know what is going on, but doesn't look like that will happend. I have given up for now, have not sent a ticket in a while. Thanks for the reply

[aldin23]

Can anyone help me with an issue i'm having with BTC-E?

For months i've been trying to log into my account, and have been unable to.  It says my password has expired and will not let

me

in.  It tells me it's going to send me a link in email to reset it, but it never does.

I've tried opening tickets with BTC-E and never get a response, i've even send them alternative email addresses they can send

to,

in case something is blocking them from sending to my primary email address.

I'm really at my end with this, and not sure where to turn.  If anyone from BTC-E reads this, please contact me.

If there is anyone out there who can give me some information on how to contact someone at BTC-E, i would really appreciated it.

I am having the same issue. I have been trying to log into my BTC-e account for 5 months now and it tells me that my password has expired and that an email will be sent to reset it. Well I have never received an email and I have tried over a hundred times and always get same message but no email. I have opened up about 20 tickets with BTC-e support but have not gotten a reply (last one was MNN-225-52674). I have contacted them via PM on this site and have not received a reply either. If anybody has any other ideas on how to contact them or fixing this issue please reply. Thank you

I am also forced to change my password today but luckily unlike you i got my email instantly. Are you sure that you are checking the right email? or Junk Folder? I don't want to keep any money in this exchange (or any of them as long as i don't have to) because of the recent accusations but i am trapped in FIAT sadly.

Another thing is that your account may got hacked somehow so the hacker may changed your email address, so you may not get your email ever... Do you use 2FA?

Update

I finally was able to log in to btc-e. What worked for me is creating a login on they'd btc-e support page. Using my new email as the username and when I request support select change your email. I translated my message on google translate and was very polite. They replied next day. The problem with my old email was that @att.net servers blocked incoming mail from Btc-e. Many email providers do this. Hope this helps