My experience with Paxful.com - Is this normal?

[Space Distance]

Recently I made an offer in Paxful.com. Selling $20.00 worth of Starbucks Gift Cards for 0.00188112 BTC or $12.01 in USD. I made a sale and the customer released the funds as you can see here: http://prntscr.com/jvnnjt

So I head over to my Paxful wallet, but upon checking...the final balance in my wallet is only 0.00108112 BTC or  $6.96 in USD: http://prntscr.com/jvnu1b and at this point I'm already scratching my head.

The confusion continues as when I decided to just withdraw what's left of the funds from my Paxful wallet to my main wallet is I only received the final balance of $3.74: http://prntscr.com/jvnua3

Now, I don't know what happened there and why I lost almost $8.27?

I've contacted support and they said it's because of the fees or miner fees: http://prntscr.com/jvnrsa I'm like what? The fees in sending Bitcoin is not that high right now? I mean even with miner fees, I was expecting at least $10-$11 in return instead of just $3.74.

[Shishir99]

Yeah it is because of fees.Bitcoin transaction fees is normally 0.001 btc which is almost 6.5$ then you received rest of the amount on your account.Then again you have given fees for withdrawal from paxful which was almost 0.0005 btc.

[SFR10]

Here's a similar case: Paxful scamming with fake fees

• And if you check your transaction link (last one), the miner fee that they used is "0.00007224BTC = 0.47 USD" (that's a group transaction, not just yours) but their staff (Zack) told you that the fee is 0.0005BTC and on their FAQ page says "0.0008BTC".
• Their fee structure is outdated (clearly).
• They should be transparent (they're not, so I don't trust them).

Others might have a different opinion but I have a feeling that they're using this to their advantage.