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Author Topic: [SOLVED]MtGox to paxum withdraw delay  (Read 1127 times)
jorgen
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September 27, 2011, 10:54:05 AM
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Recently there was a problem with withdrawing USD to paxum accounts for MtGox users.
Now it is reported to be solved, but not for me Angry
I did withdraw 1000 USD to my paxum account at 15 of September and still do not see the money.
I did reported the problem to MtGox support on 21 of September and received standard form
which I completed and return to them and since then I did not hear from them and they do not reply
to my numerous requests to all e-mail I know. Please report if somebody have the same problem.

Finally at 28/09/11 the problem is solved and money is on my paxum account.
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idontknow
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September 27, 2011, 11:05:37 AM
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Does anyone know if they have dedicated support staff? Like someone who's only job is to reply to emails?

It seems many people wait a very long time to hear back from them.

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September 27, 2011, 11:36:56 AM
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well irc #mtgox on freenode can help also

In the Beginning there was CPU , then GPU , then FPGA then ASIC, what next I hear to ask ....

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September 27, 2011, 01:44:28 PM
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Here's a solution. Email them and ask what's the best way to deposit $xx,xxx.00 into their exchange. You should receive a rapid reply.
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September 27, 2011, 03:11:50 PM
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I've had trouble with Paxum in general - after sending deposits to them it has taken up to ten days to show up. Really frustrating, I don't like Paxum at all. So perhaps your issue is the same? Not a MtGox problem but a Paxum one?
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September 27, 2011, 03:12:23 PM
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Having the same problem here.  On Sunday I got a response from support saying that they had transferred more money to Paxum and all withdrawals should be processed in 24 hours.  Tuesday morning now and still no money.

I understand that they probably have a tough time managing cash account balances with Dwolla and Paxum, but this is kind of ridiculous.
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September 27, 2011, 03:14:28 PM
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I've had trouble with Paxum in general - after sending deposits to them it has taken up to ten days to show up. Really frustrating, I don't like Paxum at all. So perhaps your issue is the same? Not a MtGox problem but a Paxum one?

Was this via Gox, or ACH?  I've noticed that ACH deposits take forever (7-10 business days), but usually transfers from Gox are pretty fast - if they have the money at Paxum.
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September 27, 2011, 05:20:08 PM
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I've had trouble with Paxum in general - after sending deposits to them it has taken up to ten days to show up. Really frustrating, I don't like Paxum at all. So perhaps your issue is the same? Not a MtGox problem but a Paxum one?

Was this via Gox, or ACH?  I've noticed that ACH deposits take forever (7-10 business days), but usually transfers from Gox are pretty fast - if they have the money at Paxum.

Was via ACH
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