bitstamp btc withdrawal problem

[31337157]

Apologies for the issue. It is now resolved and confirmation links should work again.

::thumbs up::

[1714142680]

1714142680

[smoothie]

Apologies for the issue. It is now resolved and confirmation links should work again.

Thanks for the fast turn around. 

[zakalwe]

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Sorry for The late answer but it has been a busy day.


The bitcoin withdrawal worked for me after I disabled the email confirmation (I have seen it works now so I'll enable it again)

The money withdrawal was not permitted to me due a larger than usual withdrawal request, so they asked me to answer some KYC questions. This morning (Berlin time)  I received an email that confirmed my withdrawal.

So now it's ok.

I have to say that operators have been patient with me (I got mad) but I also have to say that Bitstamp should increase their customer service. They have people's money and ppl can get nervous very easily. Especially in times like these.

But as I said above it's all right now and I am a happy Bitstamp customer again

[awesomeami]

7 withdrawals last 5 days
all working OK - hitting blockchain minimum 2minutes, maximum like 2 hours, but no problem
email confirmation working OK instantly
USD deposits and withdrawals within 5 working days

[chatterhead]

I have been trying to withdrawl cash out of my account, they came back to me for more info to comply with the KYC and AML requirement, which I have replied with all the document needed...but they have gone muted for more than 48 hrs by now...
its getting frustrating...

Are they following the footstep of MTGOX?

[billyb0b]

I am having a issue with Bitstamp for over 1 week. I have made a withdrawal(2nd of march of 5985$) to international bank account option, all ok confirmed by e-mail, got that my operation is in pending, OK! I havent checked any status about the transfer cos I was sure that friday(7th) they will hit my account, normaly they would have hited on thursday but I always like to keep one day more to be sure.

Ok, my bank said that no transfers came thru, I went on the website and I see that my balance is 5985$, immediatly I tought that my order got canceled or something. I go at the withdrawal history and I see my trasanction on the 2nd is still in process. Ok, so I try to make another withdrawal because of my balance showing up as 5985$, but when I hit the withdrawal to my account, I get the message : My balance is 0.24$. What the hell is going on? Can somebody explain please!

[mmitech]

I am having a issue with Bitstamp for over 1 week. I have made a withdrawal(2nd of march of 5985$) to international bank account option, all ok confirmed by e-mail, got that my operation is in pending, OK! I havent checked any status about the transfer cos I was sure that friday(7th) they will hit my account, normaly they would have hited on thursday but I always like to keep one day more to be sure.

Ok, my bank said that no transfers came thru, I went on the website and I see that my balance is 5985$, immediatly I tought that my order got canceled or something. I go at the withdrawal history and I see my trasanction on the 2nd is still in process. Ok, so I try to make another withdrawal because of my balance showing up as 5985$, but when I hit the withdrawal to my account, I get the message : My balance is 0.24$. What the hell is going on? Can somebody explain please!

check if you have any open orders... cancel them and try again

[billyb0b]

I do not have any open orders and support takes 4 days to answer question! Is there any phone number to talk with somekind of support of them?

[mmitech]

I do not have any open orders and support takes 4 days to answer question! Is there any phone number to talk with somekind of support of them?

you cant call, you have to submit a ticket through their system, my advice is to not spam them with tickets, open only one ticket and wait, they might have allot of work, now that gox is gone allot of customers are moving there....

[blueshoe]

Am I in the right place to ask? I gave an incorrect (too short) btc address and confirmed this. I looked to see why nothing arrives in the right place. Was sent or debited. But what happens now with the money? Is it gone?
Hope someone can answer.

[hazek]

Am I in the right place to ask? I gave an incorrect (too short) btc address and confirmed this. I looked to see why nothing arrives in the right place. Was sent or debited. But what happens now with the money? Is it gone?
Hope someone can answer.

Please contact support here: https://www.bitstamp.net/support/ and explain your issue and you will be assisted.